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“wonderful!”

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Royalton Cayo Santa Maria
Ranked #1 of 15 Hotels in Cayo Santa Maria
Certificate of Excellence
Collingwood, Canada
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“wonderful!”
Reviewed 30 April 2014

I have stayed in other resorts in Cuba and Caribbean and The Royalton Cayo Santa Maria is by far the Best resort! The staff, the bartenders were excellent! My Butlers Lester and Ariel were so helpful! Our group of 15 were able to have dinner at 2 tables almost every nite which was great! The beach is fantastic! We all loved the resort!

  • Stayed March 2014, travelled with friends
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Helpful?
3 Thank Cherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 30 April 2014
Dear Cherry M,

Thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We are very happy reading that you have been in different resorts in the Caribbean and you found our hotel, the best.

We will share your wonderful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Sydney, Canada
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 April 2014

This was our second to The Royalton Cayo Santa Maria. We definitely love the excellent level of service we receive at the resort. The staff is very attentive to our needs and we truly enjoy being pampered. The food was great and its presentation admirable.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
8 Thank ChristianeCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 30 April 2014
Dear Christiane,

Thank you very much for sharing your experience with other travellers on th einternet an dthank you for choosing us again as hotel where spend your holidays.

We are very happy reading that you called us a "Paradise", and we would like to see you soon in Cayo Santa Maria.

Kind regards,

Miguel Del Fraile
Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitby, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 April 2014

This is our tenth time visiting Cuba, We have never stayed at the same resort twice. But we will now! The Royalton Luxury Resort in Cayo Santa Maria is way above the others we have stayed in.
If I could rate this resort any higher, I would. The resort is very nice, and well kept. A beautiful room,
that was cleaned daily by our great house keeper Dayami. Two beautiful pools with crystal clear water, lots of beds and chairs to lay in. Thanks to Frank and Lilly who kept us entertained. Our main bartender Osvaldo, was the best, and remembered what we drank everyday, which was amazing since we were a group of ten people. We also have to mention Alex, Yusen, and Sandy, they also did a great job with our group. Let's Talk about the food. Fantastic! We had gourmet food at all the
A la carte, you could order as much as you wanted and it was prepared fresh every time. It sure beats the buffet. Our compliments to the chefs and restaurant staff. Special thanks to Belkins, Tatiana, Dina, and our pool BBQ chef. There is a beautiful market beside the resort to shop at. Our Bell Boy Leniel was fantastic, he would make sure he picked up my father everyday in the cart to take him for dinner and the market. A very special thank you to our butlers Anna and Alex who arranged everything for us, even our surprise romantic night, xoxo. Thank you to Miguel for running such a fabulous resort. Thank you Mateusz for helping our group and talking to us daily. We will be back soon. Thank you for the best vacation ever Lori, Dale and Family.

  • Stayed April 2014, travelled with family
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Helpful?
8 Thank Dale J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 30 April 2014
Dear Dale J,

Thank you for trsut in our company Royalton luxury resorts and thank you for choosing Royalton Cayo Santa Maria.

We are very proud and happy reading your review, because you have visited 10 times Cuba and you normaly didnt visit twice a hotel and you did it with us. Thank you!

We will share your great comments with all the staff and we hope to see you soon,

Kind regards,

Miguel Del Fraile
Managar
Royalton Cayo Santa Maria
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Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 April 2014

This was our first time to Cuba and were a little hesitant but all of this was quickly put to rest once we arrived at the resort. We were given a tour of the various areas in which were available along with a gorgeous view of the ocean. One of the things we did not find in our room was the bottle of rum which is mentioned in their cut sheets for the resort. Neither of us are big drinkers but this would have been nice to see. In no time we were introduced to Aldo our butler for this day who had already planned our dinner reservation for that night. Whether we ate at the Sunset, Eggcellence or Senses, the meals were very good. A couple of times we did find the selection limited for our tastes but were able to find something which we fully enjoyed. Since we arrived on the Friday, we did not meet our second butler Lionel until the Monday. On the Wednesday he surprised my wife with a relaxing bath surrounded with flowers around and floating in the tub...nice touch! Both Aldo and Lionel made sure that any issues or needs we had were met. If there was any criticism it would be that we found some things not done or forgotten by the housekeeping staff at different times but when mentioned to Aldo they were quickly remedied.

Once we made it to the beach this set the stage for the rest of the week; cool white sand that felt like talcum powder on your feet. When the ocean was calm the waters allowed you a crystal clear view. We took a long 1 1/2 hour walk up the beach. It was great and made the relaxing in the lounge chairs on the beach all that more enjoyable. The ice cream bars during the day were a nice touch as well. We found hammocks tucked away inside the gardens and lounged in them for quite a while.

All the staff whether on the beach, by the pool, gardening staff, etc. were friendly and helpful. Mateusz was everywhere ensuring everything was meeting your expectations. We had met another couple which we enjoyed their company and it was their second time to the resort and help when going around the resort.

All in all, this has been the best resort we have been to so far and I felt compelled to mention it. Their attention to the personalized touch for you makes it special. If you are looking to party, this is not the place. If you want stress free relaxation this is more what you are looking for. Keep up the good work!

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
3 Thank Norm M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 30 April 2014
Dear Norm M,

Thank you for sharing your beautiful experience with other travellers on the internet and thank you for choosing our hotel in Cuba, Royalton Cayo Santa Maria.

We will share your comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elmsdale, Canada
Level 5 Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 25 April 2014

Stayed at the Royalton from April 3-17th. This is a great resort. We stayed here last year for one week and were impressed enough to return this year for 2 weeks.
Rooms are kept very clean. Well appointed. The only thing it didn't have was an alarm clock. Air conditioning worked very well and I actually found the mattresses very comfortable.
Beach is stunning. Powder white soft sand. Long and wide and great for walking. Water is very clear. Able to walk out quite far as it is very shallow with a sandy bottom-no rocks or coral. Water can be calm or a bit rough, depending on the wind that day. Some days we had very little breeze and some days it was quite windy. Lots of shade available at the beach and pool and you dont have to get up early to reserve them. Pools looked great. Really pretty. Seemed to have quite a few tiles missing for a newer resort but they were always cleaning the pools and replacing the tiles.
Food was very good. There were a few meals that weren't amazing but for the most part, all the food served was not only beautifully displayed but very tasty. The BBQ/grill by the lower pool is very good for lunch as well. They have rice, and kebabs, snapper, chicken, beef, pork, lobster, depending on the day. The other really nice thing is that there is live entertainment with lunch and dinner. Either singing or instrumental or both. And they are very talented. It really adds to the dining experience. There is a dinner for repeat guests on Wed night and this was very nice. We had the best tenderloin of the 2 weeks there as well as grilled lobster. The lobster is more like a crayfish to us Maritimers used to our local type of lobster but it was grilled to perfection there and was very tasty.
Mixed drinks need a bit more consistency. Some were great and some were not. Same drink may taste totally different at another bar or from a different bartender. They have great coffee machines at Sunset Bar and the Lobby Bar and you can get many specialty coffees, either with alcohol or without.
This resort is very clean and beautifullly landscaped. The staff seems to be working on this constantly. There were a few power outages the 2 weeks we were there. They ranged from a few minutes to a few hours. Didn't really affect our vacation at all. The real beauty of this resort is the staff that work there. Everyone is genuinely nice and care about your stay. A special acknowledgement to George(sweetest, most hardworking man at the Sunset Bar), and Lionel(our butler). And to Noelvis, who goes way above and beyond to make your stay a pleasure.He is a real bonus to your team. A truly outstanding staff member and you should be proud to have him employed there.
We truly enjoyed our 2 weeks and would definitely recommend this resort for people who need a quiet beautiful place to relax and recharge.
Cindy & Cory
Rm 0809

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
6 Thank gotthetravelbug1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 27 April 2014
Dear Cindy and Cory,

Thank you very much for trust in our company Royalton luxury resorts and for choosing again our resort in Cuba, Royalton Cayo Santa Maria.

We are very happy reading that you had a "Great stay" with us and we thank you for leave the names of the workers who make your stay unforgettable.

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint John, Canada
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2014

Words cannot express how much we enjoyed our stay at the Royalton. The service was excellent, food was amazing, experience was incredible.

There were too many good people serving us to mention them all, however, I still remember a few: Yorki, thank you for making my evenings so great, and for taking such good care of us, you are the BEST, high energy, entertaining, waiter / bartender / friend, can't wait to meet again! Daimi, thank you for the best Mojito's I've EVER had, the delicious pina colada's and that beautiful smile that brightened everybody around you, every day! Frank, may man in the blue shirt, always helping, always smiling, always taking care of us, my vacation would not have been the same without out you bro, thanks!

To everybody else, you guys rock, I'll be back, I'll probably never go anywhere else besides here after this experience.

Peace,

Steve and Mandie

Room Tip: They are all good! For a real treat, get the presidential suite for your own personal deck and hot...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Stephen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 24 April 2014
Dear Stephen N,

Thank you trust in our company Royalton luxury resorts and thank you for choosing our hotel in Cuba, Royalton Cayo Santa Maria.

We are very happy reading that you had the best vacation ever and your experience was incredible. Wow! Thank you.

We will share your comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington, Canada
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 April 2014

Our second time at th Royalton was as good and better then the first. The staff is wonderful and very accomodating. The management is extremely approachable and always available. The food, which was good last year, was even better this year! We have been to Cuba several times and this is the best resort by far. The special dinner at the pool was lovely and Reydel made it even better. Our bulters were very helpful (Orestes and Janet). It was wonderful to see so many people from last time - Alex, Lily, Frank, Mario, Yorki and so many more who remembered us as we did them! This is a quiet resort! If you want a party atmosphere - go next door. I have nothing but good things to say about The Royalton. We're looking forward to coming back to see "our" coconut tree...Until next time...

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Jaw3_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 23 April 2014
Dear guest,

Thank you very much for trust AGAIN in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

Thank you for leave the names fo the staff who make your stay even better than the first time.

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royalton Cayo Santa Maria

Property: Royalton Cayo Santa Maria
Address: 05200, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Cayo Santa Maria
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Royalton Cayo Santa Maria 4*
Number of rooms: 122
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