Returned for a 3rd trip to the Royalton and we were not disappointed. In some reviews people complained about tiles coming off in the pools and that is true. Probably a problem due to poor tile installation. The gounds are becoming more lush in vegetation as it is starting to fill out and mature.
Rooms were excellent as before but we noticed that the mattresses are showing some wear. Time to change them.
Beach was immaculate as always and loungers not a problem. As per around the pools, ignorant guests still ignored the rules and tried to save a lounger or bed around the pool while they spent the morning at the beach. Management is quick to tell you that if you see the bed or lounger not occupied for one hour, you may use it and remove whatever is on it. We did on several occasions and management backed us up. Ignorance is not a defence since you are informed of this policy upon arrival.
A few minor repairs are needed to keep the resort up to snuff and a 5 star rating.
Service was excellent and our butlers Anna and Lester were bending over to please us.
Arturo, the GM greeted the guests daily and if you had a problem, he was always willing to listen. He interacts very well with the guests and pitches in and assists his staff if he sees that they are very busy.
The beach and the crystal clear water is what makes this resort special in our book.
The very best on the island.
Food was good as always, above average for Cuban fare. However, we do agree with the general consensus of most guests that the Eggselence should be converted to a buffet restaurant. 2 a la carte restaurants is plenty for such a small resort.
Would we return for a 4th visit, yes we would since we love the ambiance of this resort.
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