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“Loved it!” 5 of 5 bubbles
Review of Royalton Cayo Santa Maria

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Royalton Cayo Santa Maria
Ranked #1 of 14 Hotels in Cayo Santa Maria
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Loved it!”
5 of 5 bubbles Reviewed 29 August 2014

My wife and I celebrated our 35th wedding anniversary and this was one of our best vacations ever. Beautiful resort but what makes this place different from the others is the personalized service you receive. Our butlers Ana and Lester ensured total satisfaction never missing a detail. Amazing people. Then there's Noelia, the manager who was simply perfect at her job. Having one to one talks with everyone ensuring her guests were happy and remembering people's names and jotting down on paper all of their needs. She ensured our wedding anniverary was celebrated at the restaurant with cake, animation and music. It was perfect! Noelia is Royalton! :)) Thanks to everyone...,it was great and we would definitely come back.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Tony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 2 September 2014
Dear Tony D,

Thank you very much for sharing your 5 star experience with other travellers on the internet and thank you for trust in our company Royalton luxury resorts.

We will share your beautiful comments with our Staff . Thank you again and we hope to see you very soon in your Cuban home, Royalton Cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,870 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (701)
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English first
Paris, France
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 28 August 2014

Best hotel ever.
Nothing to do with the others resort which are massive tourism hotels.
This is a private and All Inclusive Luxury, as it says.
Perfect, calm, beautiful place.
Amazing natural and private beach.
Amazing staff to help you whatever you need.
Simply Heaven !!!

Room Tip: With sea view is the best, but all the rooms are large and very comfortable
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank shéhrazade s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 29 August 2014
Dear Guest,

Thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We are very grateful for so kindly review about your stay at Royalton Cayo Santa María and about our Staff: “by far the best hotel of Cuba”, "Best hotel ever ", "Perfect, calm, beautiful place. Amazing natural and private beach. Amazing staff to help you whatever you need. Simply Heaven !!! ".

We will share your beautiful comments with our Staff . Thank you again and we hope to see you soon in your cuban home, Royalton Cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director / Manager
Royalton Cayo Santa María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

My husband and I visited this hotel on April 2014 and we had a great time. We love that it isn't so big because you get a better service. The staffs were so friendly and helpful, especially Yulien from the beach bar. We stayed on the second floor and the view was phenomenal. The beach is absolutely stunning, nice white sand and most importantly enough umbrellas for everyone, because we have stayed at other resorts that you cannot get a chair after 10am. Overall a great vacation. Well worth it and we'll be back again.

Room Tip: Choose second floors, rooms are much bigger and you get a nice view of the ocean!
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Yisell F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 27 August 2014
Dear Yisell,

We would like to thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We are very grateful for your so kind review about your stay at Royalton Cayo Santa María and about our Staff: “Amazing vacation!”, “we had a great time”, “The staffs were so friendly and helpful”, “The beach is absolutely stunning, nice white sand “.

We will share your beautiful comments with our Staff . Thank you again and we hope to see you soon in your cuban home, Royalton Cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director / Manager
Royalton Cayo Santa María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penetanguishene
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

My husband and I stayed at the Royalton for our anniversary and we had an excellent time! Cuba is known for it's beautiful beaches. However what made our stay memorable was the exceptional staff and their genuinely friendly manner and service. We would like to extend special thanks to Noelia, one of the general managers, our butler in building 11, Yoldy and our maid. They went out of their way to ensure we had a nice time. Noelia in particular, when she found out that I was vegetarian, made sure that I was taken care of in terms of meals. This was an added surprise because when I go to all-inclusives I don't expect much in terms of vegetarian meals. I usually go away to enjoy a stunning beach, which more than surpassed expectations at The Royalton. The beach staff were very courteous and professional in their duties. Keep up the great work guys. We would definitely return!

Room Tip: Ask for a second floor. We didn't request an oceanview but our second floor room in bld 11 prov...
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Phoenixryzn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 27 August 2014
Dear Guests,

We would like to thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We are very happy to read that you enjoyed your stay at Royalton Cayo Santa María : “My husband and I stayed at the Royalton for our anniversary and we had an excellent time!”, “what made our stay memorable was the exceptional staff and their genuinely friendly manner and service”, “They went out of their way to ensure we had a nice time”, “Keep up the great work guys. We would definitely return!”.

We will share your beautiful comments with our Staff . Thank you again and we hope to see you soon in your cuban home, Royalton Cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director / Manager
Royalton Cayo Santa María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

My wife and two daughters were at the Royalton the week of Aug. 17 to Aug. 24, 2014. We were looking forward to some time to relax, walk on a beautiful beach and just have some fun in the sun. At Royalton, this is exactly what we got. The resort is beautiful. The beach is just amazing. Long stretch beach, powdery white sand and turquoise waters! If you love to eat seafood, you will be happy to know that at Royalton, they served bbq rock lobster by the beach and pool for lunch. At dinner, lobster would be on the menu as well but prepared with different sauces, it was always delicious!
Special thanks to Noelia, who took the time to talk to you. If you needed anything she would get find a way to to ensure your request is attended to. Also, our butlers Lester and Anna, greeting us every day with a smile and just making sure everything is great! Thanks Lester for the fresh fruits, it was thoughtful! Thanks to Reydel at the snack restaurant. He is always smiling, very pleasant all around. He would go out of his way to get us the food we requested even if it is was not on the menu for that day. Thanks for being thoughtful with the bottle of water on our last day when we had a long bus ride to the airport!
Overall, it was a great holiday for all of us to relax and be pampered at a beautiful resort!

Room Tip: It's a small resort, minutes to the beach, pool, lobby and restaurant!
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Lobster155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 27 August 2014
Dear Guest,

We would like to thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We are so grateful for your review about your stay at Royalton Cayo Santa María:
“The resort is beautiful. The beach is just amazing”, “Overall, it was a great holiday for all of us to relax and be pampered at a beautiful resort!”

We will share your beautiful comments with our Staff . Thank you again and we hope to see you soon in your cuban home, Royalton Cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director / Manager
Royalton Cayo Santa María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 25 August 2014

One of the greatest vacations! Amazing beach and great resort with fantastic services and great food!. Just loved the butler services and their hospitality made for a memorable vacation. We would definitely go back. Thanks to Noelia, the general manager and to our butlers Ana and Lester. You guys are awesome and you just made our experience a wonderful one. Thankyou so much!!! You took care of every little detail to ensure satisfaction guaranteed and you succeeded.
Its our 3rd time in Cuba and this time at the Royalton Cayo Santa Maria definitely ranked #1.
Thanks so much!

Room Tip: We stayed in bungalow number 705 and it was close to pool, snack bar and beach.
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  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 28 August 2014
Dear Pina,

We would like to thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We are very grateful for your so kind review about your stay at Royalton Cayo Santa María and about our Staff: “One of the greatest vacations! Amazing beach and great resort with fantastic services and great food!. Just loved the butler services and their hospitality made for a memorable vacation. We would definitely go back”, “You guys are awesome and you just made our experience a wonderful one. Thankyou so much!!! You took care of every little detail to ensure satisfaction guaranteed and you succeeded”.

We will share your beautiful comments with our Staff . Thank you again and we hope to see you soon in your cuban home, Royalton Cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director / Manager
Royalton Cayo Santa María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

Excellent hotel with confortable services (bars, swimming pool) and beautiful beach. A paradise. Perfect to have a very relaxing stay. Fantastic services, and drinks and food. All personal very disponible and kind. Recommended!

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank claudietta_rm_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, 25 August 2014
Dear Claudietta

We would like to thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We read your review with a big pleasure and we are very grateful for all you write about your stay at our Hotel Roaylton Cayo Santa María and about our Staff : “Excellent hotel with confortable services (bars, swimming pool) and beautiful beach. A paradise. Perfect to have a very relaxing stay. Fantastic services, and drinks and food. All personal very disponible and kind. Recommended!”.

We will share your beautiful comments with our Staff . Thank you again and we hope to see you soon in your cuban home, Royalton Cayo Santa Maria,

Grazie mille!

Kind regards,

Miguel Del Fraile
Director / Manager
Royalton Cayo Santa María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royalton Cayo Santa Maria

Property: Royalton Cayo Santa Maria
Address: 05200, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Cayo Santa Maria
Price Range (Based on Average Rates): £££
Number of rooms: 122
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