Visited this resort in July 2014 as a couple. We were in a 2nd floor room in building 14, and were close to everything. Room was modern, had a daily stocked mini fridge, balcony facing the ocean, and powerful AC.
The resort was at less than 30% capacity on our stay, and this was great for us as we got the amenities of a huge newer resort, but with a much quieter atmosphere. Best of all we found that staff service was not lacking despite it being their slow season! The staff took care to make drinks well, serve you with a smile, and chatted with visitors.
Some things I wanted to share:
- Food was alright, nobody will go hungry as there are plenty of options daily,
- We got 2 restaurant reservations upon arrival, both (Creole and Mediterranean) were good,
- They have a great bar selection, and have menus in different languages out at the bar,
- Rooms on the 3rd floor had balconies with lattices that only provide partial shade, 2nd floor balconies offers full shaded cover though,
- The room & beach towels we got looked worn, like they’d seen better days.
- Resort sprayed insecticide every evening around 8 pm, but its best to bring some extra bug spray from home,
- Bus transfer from Santa Clara airport to the resorts is roughly 2 hours. Keep this in mind if you are looking at booking late/ early flights,
- There’s a hop on-hop off bus like in other tourist areas. Cost is 1 CUC every time u get on,
- Off-resort there’s: two ‘Pueblo’ shopping areas & a dolphinarium (5 CUC for admission, shows at: 10:30am and 4:00pm),
- And the best part…. The BEACH! This resort had the best beach!! Simply amazing: Hardly anyone there, plenty of shade, very nice sand on shore and in water, not too shallow or deep, lots of fish to see if you like snorkelling on the beach, and some interesting shells along the edge of the water… without a doubt this beach is the best part of the resort.