Lake Toya Nonokaze has a great ambience and the view is exceedingly beautiful. My main reason for choosing it was that reviews for other hotels complained about non-smoking rooms which were not really just deodorised smoking rooms. I have a sensitive nose and the rooms smelt great. In fact, the rooms exceeded my expectations as it was both beautiful and well-equipped. A great range of toiletries was provided and they even provided Yukatas and pyjamas.
We opted for the Kaiseki meal and the food quality was outstanding. Unfortunately the service was a little haphazard as courses would come in erratic servings so sometimes our table would be empty and other times it would be so full of food that we had no idea what to start with.
The biggest downside of this hotel would be the language barrier. English standards of the staff were limited at best. There was confusion when making our reservation for the private onsen and our kaiseki meal consisted of single-word explanations.
What was most important was perhaps the alarming siren that rang at midnight. Hotel guests were gathered outside of their rooms in confusion and there was only 1 announcement in Japanese during the first 10 minutes. Several guests went back to their rooms while others went down the stairs. Quite alarming as we had just been to the volcano information centre that day. Hotel staff at the front desk were ill-equipped at dealing with the situation, and unable to explain what was happening in English.Thankfully it was a false fire alarm or there might have been casualties.
Despite the language difficulties, I would recommend this hotel as it really is a beautiful establishment. Just remember to hurry down when the fire alarm sounds.
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- Also Known As:
- The Lake View Toya Nonokaze Resort Toyako-Cho, Hokkaido, Japan