Me and my boyfriend stayed at Phi Dao Hotel on 3 different occasions during our time in Southern Laos.
Our first stay was perfection, the receptionist (Po?) is amazing and so helpful and sweet. Our 2nd stay unfortunately cannot be said the same for... or our 3rd through no fault of his though. Firstly, you can tell who the owners of the place are. They are young and Chinese I think and strut around the place with a face on definitely like they own the place which at some points makes you feel kind of uncomfortable.
One morning we ordered a bacon sandwich and it came with some kind of thousand island dressing in which wasn't too pleasant. I went back up and asked what the sauce was, it wasnt mentioned on the menu and could we please have one without? Very kindly! The owner came over and pretty much dismissed me with his hand said something stroppily and walked off. Poor receptionist had to come over and make up for his bosses rudeness and sort out some new sandwiches for us. We had to ask all the waitresses 3 times for anything like water or mayonnaise pretty much all the staff are slack and not helpful bar Po. For the rest of the morning whilst me and my boyfriend finished our breakfast, we were stared at by the owner and his friends at their "top table" in the restaurant and they were all speaking about us and looking over.
Not a professional or nice way to be treated by a hotel, pretty childish if you ask me and disgusting behaviour to make guests feel that uncomfortable.
Another issue is that only one staff member in the hotel speaks English (not even the owners) so, one of our stays I left something in the hotel called up to find out if they had it and he did not understand a word. I asked to speak to someone who spoke basic English, he still did not understand me so he hung up on me on 2 occasions. We asked to book a bus for the next morning one time, we asked them to book in the afternoon, called to double check in the evening and double checked again before bed and the next morning when we went to pay for our room (and bus) the bus was not on the bill we asked why and turns out they did not book as "they thought we were just checking the time" consequently we had to get a tuktuk 15km out of town to local bus station and endure a pretty terrible local bus journey when we were in a rush to get back. Po of course as always kindly paid for our tuktuk.
All of that being said, this is the owners fault. He should be helping his staff to learn English, learn English himself and get some manners most importantly. Because the hotel itself is beautiful, the town of Pakse gets a lot of tourism through it due to 4000 Islands and the semi-famous temple in town. We are not normally so fussy, but being treated that way when he had such a lovely staff member and a beautiful hotel was such a shame to see how he has tainted it.
Stay there, experience for yourself as this is by far the nicest hotel in town lets just hope you dont have to experience the treatment we did.
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- Also Known As:
- Phi Dao Hotel Pakse, Laos - Champasak Province