The hotel is very cozy, sitting in the middle of a small valley in the paved road between Puerto Natales and Cerro Castillo (the road to Torres del Paine proper is not paved from Cerro Castillo nor from Puerto Natales) and featuring only a handful of rooms and a traditional interior with a big (shared) fireplace. It is a bit far away from the park (about 1 hour and a half from the park entrances), so it is not very suitable if you need to be at the park early for a trek, but it works well if you can be at the park at around 8am at the earliest and go to bed early the evening before.
There is no mobile coverage in the area, but the hotel receptionist will happily let you make calls if you need to. Also, there is no electricity grid in the area, and the hotel uses a generator and wind power. Electricity and heating are turned off around midnight, and can fail during the day (it failed the night of our arrival at around 10pm, and never came back until the next day). So, it can get really cold at night, but the bed is very comfortable, and it comes with a thick duvet.
Service is good, with all the hotel people being nice and ready to answer questions or to just do small talk. However, when we arrived we were supposed to stay on room 7, which is the best room (both in terms of views and size), but there was a mistake and room 7 was occupied for the night, so we were put in room 5, which is smaller and faces the road instead of the field behind the hotel. That is not a big deal, but room 5 is much closer to the generator, and when it turned on early in the morning it woke us up. We were moved to room 7 on our second night, and it was much better.
Price-wise the hotel is cheaper than the high end options in Torres del Paine and Puerto Natales, but it is still pricy, perhaps because of the remote location. It is definitely much more comfortable than a camping (it gets really cold at night in the area, even in late Spring), but probably much more expensive, too, although I do not know the camping prices. As mentioned in other reviews, there are no restaurants nearby, so eating at the hotel is the default option. The food is good, but a bit pricy for Chile, at $24 per person per dinner. I had lamb, the local specialty, both nights, and it was very tasty, although the first night it was a bit dry (the second it was nice and chewy). The wine selection is not very big, and a premium is definitely paid. Desserts were really good and varied, with wine-cooked pears, apple streusel, rhubarb parfait among the choices. Breakfast was included in the rate, and it very generous, featuring several types of bread, scrambled eggs, ham, cheese, orange juice, milk, cereals, yoghurt, and tasty home-made rhubarb jam.
So, summing up, as the title of the review says, a cozy country hotel with good food and service, but also pricy and with some drawbacks. I would give it a 3.5, but since I cannot do that, I will go for the 4, only if because most of the drawbacks arise from the remote location of the hotel, and because most good hotels in the area seem to be pricy.
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- Also Known As:
- Hotel Posada Tres Pasos Torres Del Paine National Park, Aisen Region, Chile