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“smiles all over =)” 5 of 5 bubbles
Review of Refugio, Camping and Cabins Los Cuernos

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Refugio, Camping and Cabins Los Cuernos
GreenLeadersSilver level
California, Kentucky
1 review
“smiles all over =)”
5 of 5 bubbles Reviewed 12 April 2013

it's an exceptional place, amazing view, and the staff was smiling despite deep inside we knew they were tired. we saw them working and moving the whole day, and the most impressive part was that they took time to help us with our horrible quality tent! in a very difficult weather. thank you very much! we loved it!
the only "non.excellent" part are the prices in comparison with other refuges.

  • Stayed March 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 580WilliamJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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338 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
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English first
Pretoria, South Africa
Level Contributor
83 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 bubbles Reviewed 12 April 2013

The Refugio Los Cuernos, due to its location on the circuit, in all likelihood will require an overnight stay. However, it was the worst overnight experience I had in the park.

As you approach the Refugio, a sewer smell envelops you before the Refugio comes into sight. I believe that there are too many people making use of the Refugio with facilities not adequate to cater for everyone. The bunks rooms are claustrophobic and the hikers are stuffed into these like sardines into a can! The bathrooms were so-so and not particularly appealing. The meals were the worst, with the smallest portion sizes of any Refugio in the park. I did not enjoy my stay here and did not find the staff particularly helpful either. Towels are available to rent, and costs are higher in the Fantástico Sur controlled Refugios compared to the Vertice Patagonia ones.

Don't spend more time here than what you have to! Enjoy the amazing scenery rather than the run down facilities of the Refugio, which has seen much better days in years gone past!

Room Tip: Don't know about the cabañas - if you have the money it may be worth it, but the rest is rather...
See more room tips
  • Stayed December 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Ahlers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Torres del Paine National Park hotels

Los Angeles, California
Level Contributor
147 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed 27 March 2013

We stayed in the cabana and overall had a very good experience. We had cabana #8, which is big and located in the highest part of area, and had excellent views of Largo Nordenskjold. Our exclusive communal hot shower/restroom also is kept acceptably clean, especially compared to the one for the campers/refugios. A hot tub is available as well. The small concession stand also sells a surprising amount of materials (gatorade, cookies, wines...) at pretty reasonable prices given the location. I got a glimpse of the cramped and dark bunk bed rooms down the hill at the Refugio and immediately knew we made the right choice by staying at the cabana.

However, a few draw backs. First, there is no heating in the cabana and the room got chilly over night - not freezing but cold. Second, the dinning experience was below average. Imagine a hall with 50+ people cramped in it, waiting for dinner and breakfast to be serviced. For dinner, the food portion was small, barely enough to be filling after hiking (we had a cup of mushroom soup, with a plate of stroganoff and rice, then with a quare of some cake). The breakfast also took an hour, as the staff didn't star making the breakfast until people showed up at the breakfast hour - and the 1 small bowl of cereal, 2 toasts, and 1 cup of egg were barely enough to start the hike. And because of the long time it took to get breatkfast, we had to postpone the start of our hike. The lunch sandwich was also below average - hard to chew bread with a very thin layer of tuna meat in it. Nevertheless, the food were edible and given we were in the middle of Patagonia, we didn't exactly expect food to be of restaurant quality.

  • Stayed March 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank yacro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 4 March 2013

My review is based on camping. My advice is not to stay here if you are camping, cannot assess the dorms as I didn't stay there (though I snuck in to use the toilette which was cleaner than outside).

Due to Italiano being 'closed' the campsite is overcrowded, not nearly enough space. To add insult to injury Los Cuernos charges double what every other campsite costs they do this because they know you have no choice. You are charged over $20 per person (not tent) to camp even if you don't actually get a campsite. ( put my tent up on a bit of rocky un-level ground down by the septic tank and still paid $20). There are two toilets for campers which would have been fine except one was backed up and the other didn't flush (when the staff was told of this they laughed it off and nothing changed). There is a very small cooking shelter, extremely crowded, with no light source, one sink which was used for both brushing teeth and washing dishes. An adequate cooking shelter is really important as this is a very windy site and stoves don't stay lit outside.

My advice is that even if you are told that Italiano is closed, it will open up every night after 1830 as they will not allow you on the trail after that time, so plan to be arriving at Italiano around 1830 and you will be allowed to stay.

  • Stayed February 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Eileen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
166 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed 1 March 2013

If you're up for roughing it, the campground is a great bet - stunning views and access to the bathrooms, showers, etc. We heard horrible things about the bunk rooms - bunks stacked three levels high, a leaky roof, etc. But this review is for the cabanas, which we stayed in. They are fantastic!! Cute individual cabins about a five minute walk up from the main building (and close to a gorgeous waterfall). There are only 8, so reserve early. They're brand new and each has a breathtaking view of the cuernos, the lake and the mountains (including a particularly nice view of the cuernos from a skylight in each cabin). The cabins have electricity (you can charge your phones, cameras, etc if needed), a big king bed, hooks to hang all of your things on, a small table, two fluffy towels, soap and shampoo. You can lock the door from the outside if you have a small padlock.
There are showers/toilets reserved only for the people in the cabanas but campers were using them as well when we were there. The hot tub was incredible - what luxury! The water was toasty hot but a tiny bit slimy. We bought a few beers (in cans) and toasted to our hike in the hot tub. It was definitely worth the extra price.
The dining room is poorly run. There are two seatings for dinner to better manage the crowds and I think perhaps three for breakfast. You're assigned seating times when you arrive. For both meals, they were running late; some staff were hurrying to clean up and set up for the next batch of guests and other staff members were sitting around drinking wine/coffee. Tempers were short and there was more than one argument. So the service sucks (the food isn't that great either - it was best at Refugio Torres Central - EXCEPT for the freshly made bread which was delicious!) but since we stayed in the cabanas, it was a great experience.
Beer and bottles of wine are available at the refugio. They take ARS $ or $USD (not a great rate but that's expected).

Room Tip: Book a cabin!
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  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank aml888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 1 March 2013

Grumpy and lazy staff. How difficult can it be to welcome trekkers with a smile? I had heard on the W that this hostel was bad. I actually enjoyed 9 in a room but really was put off by the staff who were hopeless (at least at reception). Not sure sheets were ever changed on the beds. My shower was broken. It would not be that bad if they were not charging $50 for a bed but they are so yuo expect a little bit of service instead of staff that make it feel like they are doing you a favor to serve you. It can´t be that difficult (or expensive) to welcome travellers with a cup of tea for example - small cost, big impact. Another terrible Fantastico Sur experience - the park needs to get the company to clean up its act or get another supplier. I´m sure there are lots of companies that would love to run this refugio. Los Cuernos - read the reviews.

  • Stayed February 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank DublinmanDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanDiego
Level Contributor
109 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed 24 February 2013

This place will be burned in my memory forever, the Cuernos simply are enchanting, I watched the light play on the rocks for hours. I am sure my misery would have been burned into my memory if I had slept on the ground. Get a cabin if you can! Though, nothing really works, hot showers (no), hot tub (who you kidding?), But sleeping INSIDE in that wind…priceless!
(There are maybe 8 cabins, when we were there, I do NOT think they were all booked, you can probably reserve one. We found them clean, with electricity and great linens, good mattresses, the other stuff?...see below)
Our experience with the restaurant-part of the refugio was somewhere between refugee camp and a low-class boys' boarding school! I have never fought so hard for some marmalade in my life, never mind that second cup of coffee, …the dining room is waay too small, the staff is very young, indifferent, there are waaaay too many people contending for the same thing. (See Maslow’s hierarchy of needs ….life is pretty basic here.)
Food sucks, it is over-priced and it took us a whole day to figure out you can buy two beers or two bottles of wine for the same price as one , …The cabana showers were only hot for one day.
And on and on. You can defrost the staff a bit if you chat about futbol, but I must admit, they give a little “Gangnam-style” presentation before dinner that is hilarious!
Regardless, stay in the cabins, get all the meals, unless you like packing stuff around. Your sandwich will be too chewy, though on homemade bread. And while it does suck, it has a little brand on it that says Los Cuernos!
And when it is not raining, the evening on the porch after dinner is an international salon of unbelievable enjoyment.
If I had one little piece of advice for trip planners, put an extra day in your itinerary and just layover here. Do nothing, but watch the light change on the Cuernos, watch the wind pound down on Lake Nordenskold, visit the upper part of the waterfalls, chill. Oh and never mention Real Madrid to the staff! Ggggg

Room Tip: Get a cabin, some are really close to the waterfall, which is awesome
See more room tips
  • Stayed February 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank KJFromSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Refugio, Camping and Cabins Los Cuernos

Property: Refugio, Camping and Cabins Los Cuernos
Address: Torres del Paine - W trek Circuit, Torres del Paine National Park 610000, Chile
Phone Number:
Region: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Restaurant
Hotel Style:
Ranked #6 of 16 Speciality Lodging in Torres del Paine National Park
Number of rooms: 8
Official Description (provided by the hotel):
Los Cuernos is located in the heart of the W trek Circuit, if you have started your trek from las Torres sector, this would be your third or second night at the Circuit, from las Torres or El Chileno the trek is about 4 to 5 hours until you reach Los Cuernos.Los Cuernos is for most off us our favorite spot in the W trek, just in the base of Los CuernosIn this sector you´ll find our Refugio, Domes, Cabins and Camping, all of them with 24 hours hot water bathrooms (Domes guests must use Refugio´s Bathrooms). Yo can also have your meals at our Restaurant inside the Refugio. Useful info: bring sandals for showers, towel (rental available).For tax exemption, do not forget to bring your passport, immigration card given when enter to Chile, foreign currency (tax exemption not available for camping guests) ... more   less 
Also Known As:
Refugio, Camping And Cabins Los Cuernos Hotel Torres Del Paine
Refugio, Camping And Cabins Los Cuernos Torres Del Paine National Park, Aisen Region, Chile

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