The principal asset of this hotel is the Torres del Paine Park - a magnificent segment of the planet which is unspoiled by commerce and beautiful to behold. The chief contact of the hotel with the Park for most of its guests is its group of bilingual guides, who go out of their way to be helpful and explain to all they meet what the landscape is all about and how to enjoyably experience it. We found them to be excellent.
The management of the hotel, however, rates mixed reviews. Our room (#29) was dark and gloomy - the result of using only 25W and 40W bulbs. As a consequence, it was difficult to read at night. Surely, this is a situation which cries out for the new low wattage energy-saving bulbs. Of more serious concern is the food situation. At night, a full dinner is served, including a large salad buffet, with pate's and spreads......without refrigeration or ice for the three or fours hours it is left out. After eating dinner on the first evening we were there, I became very ill with digestive problems (six days later, it cleared up with a doctor's assistance). It is simply poor hotel management to expose food to possible food contamination as is done here. This problem was then exacerbated the next day when I asked the front desk for an over-the counter medicine, and was told the hotel had nothing to offer but aspirin. I question whether it is prudent for management of a hotel many hours and miles away from the nearest clinic to provide assistance limited to aspirin.
This hotel is not cheap - we paid about US$ 3,650 for four nights on an all-inclusive basis. I would not recommend going on that basis - which I now understand relatively few do. I thought I was supporting more than my pro rata share for the multitude of services regularly offered - hence, I did not think that value for price was that high.
I would gladly go half-way around the world to visit the Park again, but I think I would try a different hotel. The improvements needed are not overwhelming, they only need someone to identify the problems.
- Official Description (provided by the hotel):
- Hotel Las Torres is located in the heart of the National Park at the foot of the main tourist attraction, Las Torres del Paine and the starting point of the main trails of the park. With 74 rooms we offer All Inclusive Packages as well as bed & breakfast options. In any case, we are very flexible, with no fixed dates or days of arrival. We do have daily tour options to the main attractions of the park, as well as a nice restaurant with local cuisine options. ... more less
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- Also Known As:
- Las Torres Patagonia Hotel Torres Del Paine
- Las Torres Patagonia Del Paine
- Las Torres Patagonia Torres Del Paine National Park, Aisen Region, Chile