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“The best hotel in the Old Town of Shangri-la”

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Arro Khampa Shangrila By Zinc Journey
Ranked #5 of 163 Hotels in Shangri-La County
Certificate of Excellence
Shangri-La County, China
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“The best hotel in the Old Town of Shangri-la”
Reviewed 3 September 2013

The hotel is really beautiful, very elegant Tibetan design, the best terrace in town for rest and barbecue, nice staff, good food. We and my friends, Gonzalo Matamala, the Trade and Investment Commissioner at Promotion Bureau of Chile in Beijing and Nicolas Serrano, the Trade and Investment Commissioner at Promotion Bureau of Chile in Guangzhou slept in 3 "Khampa Suites", amazing room! all the three 3rd floor for us. We really enjoyed to stay here, the best for far in Dukezong old town, Shangri-la.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ricky_Echenique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendes C, Director Global Operations at Arro Khampa Shangrila By Zinc Journey, responded to this review, 6 November 2013
Dear Ricardo E,

Thank you very much for your wonderful review about Zinc Journey Arro Khampa.

I am delighted to read that you liked our hotel and the rooftop barbecue we offer. You will like when I am saying that we took your feedback as well as from our other guests and planned a whole restaurant concept around the idea. Therefore, we will be opening our new Nyima Gyisa Rooftop Lounge this month with lovely tapas, BBQ, pizzas and great drinks overlooking the temples.

It would be a great pleasure to welcome you back with us soon for another wonderful evening at Nyima Gyisa Rooftop Lounge.

Proudly at your service,
Mendes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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65 reviews from our community

Traveller rating
    47
    16
    1
    1
    0
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 September 2013

We stayed in Arro Khampa on Aug 2013 for 3 nights. Everything from the moment we stepped in to the hotel was perfect. The hotel lobby is beautiful; the rooms are big and carefully designed (up to the unique room lock :)).
The hotel manager and few of her staff speaks fluent English! And are doing everything they can to help.
I highly recommend staying in the hotel.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ziv B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendes C, Director Global Operations at Arro Khampa Shangrila By Zinc Journey, responded to this review, 6 November 2013
Dear Ziv B,

Thank you very much for your wonderful review about Zinc Journey Arro Khampa.

I was delighted to read that you had a wonderful stay with us. I hope we would be able to welcome you back with us again soon.

Proudly at your service,
Mendes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2013

The level of service granted us by the entire staff is unparalleled, not found in large 5-star hotels.
Upon arrival, we were treated to brown sugar ginger tea, a traditional Chinese preventative remedy for exposure to cold weather. Time and time again during our 3-day stay, we were grateful to the staff members, who not only helped us make sightseeing arrangements, but went far above & beyond the expected. For example, when we decided to enjoy our complimentary self-serve breakfast in the courtyard, one staff came out to provide us with seat cushions due to the chilly air and another asked if we'd like any hot beverages.

The location is gold - it is right at the foot of Dukezong Temple & prayer wheel, which marks the entrance to Shangri-La old town. Yet, it is just out of earshot from the loud pop music & techno lights emanating from the old town's numerous bars. At night, one could just as easily wander over to the bustling shops & bars (~5 min walk) or choose to enjoy the view of the lit-up Dukezong Temple & prayer wheel from the hotel's courtyard or balcony with a glass of wine.

As design students, my friend and I initially selected Arro Khampa for its architectural & interior design, as showcased in the photos. We did not, however, expect the level of detail in design that ranged from cultural touches such as door locks handpicked from Nepal, to modern conveniences such as in-room humidifiers to combat the dry climate.

Although the hotel is a bit pricey in terms of China standards, it is without a doubt worthwhile. Established top-notch hotels in the area are located outside of the old town. On the other hand, existing B&Bs in old town cannot offer the same level of service or design.

I plan to return again.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MQLi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendes C, Director Global Operations at Arro Khampa Shangrila By Zinc Journey, responded to this review, 6 November 2013
Dear MQLi,

Thank you very much for your review and the wonderful words about Zinc Journey Arro Khampa.

I am delighted to read that you found our hotel delivering high quality services. Zinc Journey Arro Khampa is part of the Zinc Journey family, which owns and manages hotels in South East Asia and Indian Subcontinent.

It would be a great pleasure having you again at one of our other hotels coming up.

Proudly at your service,
Mendes Cavin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 22 July 2013

Arro Khampa is a new, 'boutique' style hotel next to Lion Hill. The location is fabulous with a view of the prayer wheel from our room and nightly dances by the locals in the nearby square. The rooms were nicely furnished, and the hotel as a whole has a very nice modern design (the photos are accurate). As the hotel is new however, it needs to grow a bit to warrant it's lofty prices.

We were the only westerners in the hotel at the time and don't speak Mandarin. Though we'd stayed at many hotels throughout China where the staff had very low level English skills, this was one of the first places where we truly felt the language barrier and I think the staff felt a bit intimidated by us,

On our first evening, the other groups of guests monopolized the upper terrace and restaurant. They were served delicious looking food, but when we asked to look at a menu, we were told that all they had was fried lotus root left. So, we went up the road for dinner at The Olive, which was EXCELLENT!

The next day, when we walked into the lobby, it was full of cigarette smoke as there were guests smoking in the lobby lounge. Now, I know smoking is prevalent in China, but as you have to go through the lobby to get to your room, walking into a haze of cigarette smoke is not what I would expect from a nicer hotel.

The rooms are also quite noisy as you can hear guests in the court yard or in second floor rooms conversations through the walls/floor.

Now I don't want this review to sound too negative as the hotel has immense potential. It is already very nice in design and it is in a perfect location! With time, as the staff grows more confident and the glitches get worked out, I am sure that Arro Khampa will become one of the nicest places to stay in Shangri La.

Room Tip: Upgrade to a room on the second level as these should be a bit quieter.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank kells_on_holiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arro Khampa Shangrila By Zinc Journey

Property: Arro Khampa Shangrila By Zinc Journey
Address: No.15 Jinlong Street, Donglang Road, Shangri-La County 674400, China (Formerly Arro Khampa Hotel Tibet Style)
Region: China > Yunnan > Shangri-La County
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #5 of 163 Hotels in Shangri-La County
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Arro Khampa Shangrila By Zinc Journey 4*
Number of rooms: 17
Official Description (provided by the hotel):
“Arro Khampa” is a warm hearted greeting in the eastern Tibetan “Kham” dialect. These words pay homage to the ancient tradition of welcoming caravans and travelers along the Ancient Tea Horse Road with a firm invitation to sit down, warm up, and take nourishment and respite from the rigors of travel. It’s English equivalent is “Hey friend, I bid you welcome.”Such greetings underlined the inherent risks and sense of adventure along one of the world’s great trade routes. It expresses the essential need for camaraderie and communion. Arro Khampa Boutique Hotel name is an evocation of the long history of the hotel’s site. Local people in Gyalthang refer to the hotel’s location as the “Nansuodhak” -- the manor house of the Tibetan magistrate of days gone by, who hosted traveling merchants from as far as Lhasa and from the tropical southern border between Yunnan and Burma, supported local scholars and monks, and was a pillar of the community. ... more   less 
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Also Known As:
Arro Khampa Shangrila By Zinc Journey Shangri-La County, China - Yunnan

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