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“Delightful”

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Hotel Restaurante Palacete de Penalba
Ranked #2 of 3 Hotels in Figueras
Reviewed 1 July 2011

My wife and I escaped for a few days and stayed here in room 120. The room was perfect with a terrace that looks over the ria - views of Ribadeo and Castropol. The owner (Fina) is adorable. The garden is great and the general atmosphere is tranquil. For lovers of the aesthetically pleasing, this is the place for you. The restaurant - down the hill to the port - has some of the best dishes (try the cheesecake for dessert) has some fantastic fish dishes (selected and cleaned by Fina and her husband). The staff at the hotel do everything they can to make your stay as agreeable as possible. I recommend this hotel highly.

  • Stayed: June 2011, travelled as a couple
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4  Thank sunroller
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1 - 7 of 42 reviews

Reviewed 27 October 2010

From beginning to end this was the worst service from an hotel that we have ever stayed in. We booked by telephone 2 months in advance and arrived at about 16.00 hours on 29 September 2010, after a long journey. The front door of the hotel was locked and only after a 5 minute wait did a housekeeper appear from the hotel grounds who could not let us in. She went to telephone for help leaving us standing outside sheltering from what was now a steady downpour. Twenty minutes later an old gentleman appeared with a key and let us in. By now we were very damp and tired !! and we went to our room, which seemed satisfactory. Only after an hour when we tried to have a bath did we discover that the water was barely tepid. The old gentleman tried to insist that the water was hot and tried to prove it by taking us into the kitchens and running the tap. He finally had to admit that it was tepid and disappeared to start the boiler. An hour later we had enough hot water to wash and at this point we saw that both the washbasin and toilet were cracked.

We do not speak much Spanish and so far no-one had spoken any English but we managed to arrange that an English speaking manager would be there at 19.00 hours. He did arrive and was most apologetic . He agreed to reduce our bill the next morning and would be there to arrange everything. He wasn't !! and we had to deal with the same old gentleman as before and paid nearly 130 Euros, which included a charge for a shambolic breakfast (how do you eat cereal without a bowl and milk ??). This adverises itself as a 4* hotel with a superb restaurant. The restaurant may indeed be superb but it is not at the hotel - apparently it is some minutes away by car. This cannot be discovered from the web site.

We were informed by the Manger that they had no record of our booking. However, we know we made a phone booking, speaking to someone in English - and anyway this was a 4* hotel still charging high season prices which surely in a tourist area must expect people to arrive who have not booked - therefore why was it not properly staffed?

Finally, in hindsight we should have just left - why didn't we? Because we had researched the area and this was supposidly by far the best hotel around. We were tired, it was late and to go and try and find another hotel was not an inviting thought on a cold evening and at each point we simply could not believe that things could get worse.

  • Stayed: September 2010, travelled as a couple
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    • Location
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    • Rooms
    • Cleanliness
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3  Thank shedan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago
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Room Tip: Cualquier habitacion sorprenderá
  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Susana d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
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Stayed: August 2017, travelled as a couple
Thank mmaspalomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017 via mobile
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Stayed: August 2017, travelled with family
Thank Guillermo0184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile
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Stayed: July 2017, travelled with family
Thank Silviacabezasflecha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile
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Stayed: July 2017, travelled with family
1  Thank Juan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Restaurante Palacete de Penalba

Address: Caserio Granda s/n, 33794 Figueras, Castropol, Spain
Region: Spain > Asturias > Castropol > Figueras
Hotel Style:
Ranked #2 of 3 Hotels in Figueras
Price Range: £89 - £129 (Based on Average Rates for a Standard Room)
Number of rooms: 20
Also Known As:
Hotel Restaurante Palacete De Penalba Spain/Figueras, Asturias

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