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“Beautiful hotel”

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Quality Hotel Friends
Ranked #1 of 11 Hotels in Solna
Certificate of Excellence
Orange, California
Level 6 Contributor
89 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Beautiful hotel”
Reviewed 27 September 2013 via mobile

We were some of the very first guests to the hotel so some small problems are to be expected. No one in our group was able to make the air-conditioner work. The windows in the rooms don't open, so it can get a little stuffy in the rooms, and at times quite warm. I spoke to the front desk about the problem as did several of my colleagues. We were all assured someone would fix it. That never happened. There were also problems with the showers having a consistent temperature which can be frustrating and quite painful. The ice machines had not arrived yet, and there were no hot water pots. The hotel is also in the middle of nowhere. There is a mall being built next door, so in two years or so it will be a great location. Taxis had a very hard time finding the hotel and then once they did they had a hard time getting to the hotel. The elevators were down multiples times, so we ended up waiting ten minutes and then just using the stairs just so we could get to breakfast.
All of that being said, it is a beautiful hotel. The breakfast was just wonderful; the best I have had in Sweden. The staff was incredibly helpful and nice. All of these kinks I'm sure will be worked out, they are all easily fixed. We were sad to leave the hotel and wish the hotel much success.

Stayed September 2013, travelled on business
Helpful?
Thank travel_work_love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteffenSander, Front Office Manager at Quality Hotel Friends, responded to this review, 26 October 2013
Dear TrustIssues,

First and foremost I would like to thank you very much for your recent stay at Quality Hotel Friends, Stockholm and that you have taken your time to share your experience with us.

It is really nice to hear that you found our hotel beautiful and that you described our breakfast buffet as one of the bests in Sweden. In addition, I am glad to hear that you mentioned that our staff was helpful and kind.

On the other hand, I am very sorry for the fact that the air conditioner did not work in your room and that the problem has not been fixed either, even though you were assured by our staff that we would take care of it. We are taking your feedback very seriously and will have a look into that in order to make sure that this will not be happen again.

Please let me know if there is anything else I may do for you or if you have any further questions or wishes.

Once again, thank you very much for your view. We would be very happy to have the pleasure of welcoming you again very soon!

Best regards to California,

Steffen Sander
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Cleanliness
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English first
Thornton, Colorado
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 September 2013

This is a beautiful hotel. The staff are very friendly, and try to be helpful when they can. The elevators were not all working when we stayed, so at busy times, like breakfast, it was hard to get downstairs, and then back up again. Breakfast was excellent, though. So many options and great hot food. Right now, it's kind of located in the middle of nowhere. Walking it's fifteen minutes to anything. That said though, when the mall is finished, this will be ideally located, so staying here in a few years should be awesome.

Stayed September 2013
Helpful?
2 Thank LadyoftheArts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityHotelFriends, Receptionschef at Quality Hotel Friends, responded to this review, 15 September 2013
Dear LadyoftheArts,

First and foremost I would like to thank you very much for your recent stay at Quality Hotel Friends, Stockholm and that you have taken your time to share your experience with us.

It is really nice to hear that you appreciated our hotel, the rooms and our staff and that you were satisfied with your stay. In addition, I am glad to hear that you enjoyed our breakfast buffé.

On the other hand, I am sorry for the fact that it took a bit longer to use the elevators at busy times.

Please let me know if there is anything else I may do for you or if you have any further questions or wishes.

Once again, thank you very much for your review. We would be very happy to have the pleasure of welcoming you again very soon!

Best regards to Thornton,

Steffen Sander
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Friends

Property: Quality Hotel Friends
Address: 1 Raasta Strandvaeg, Solna 169 56, Sweden
Phone Number:
Region: Sweden > Stockholm County > Solna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Solna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quality Hotel Friends 4*
Number of rooms: 400
Official Description (provided by the hotel):
Opened in August 2013, this modern hotel is next to Friends Arena in Solna, an 8-minute train ride from Stockholm city. It offers a 25th-floor restaurant, a gym and steam sauna. Wi-Fi is free. Flat-screen TVs, minibars and designer décor are standard at Quality Hotel Friends. All rooms feature circular windows and a private bathroom with a shower. Most of the well-equipped rooms come with stunning views over the city. Stockholm Arlanda Airport is a 30-minute drive away. ... more   less 
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Also Known As:
Quality Hotel Friends Stockholm County/Solna

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