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“Our Dream Day”

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Glen-yr-Afon House Hotel
Ranked #1 of 4 Hotels in Usk
Certificate of Excellence
Reviewed 15 August 2012

Myself and now husband searched our surrounding area for our perfect wedding venue and once we had visited The Glen-yr-Afon we knew it was the venue for us. It looks beautiful, has wonderful surroundings and the staff and service is second to none. As we had found the venue that we longed for we promptly booked our wedding for August 2012. From that moment on we were continually impressed with the venue. We attended several times for wedding fayres, experience days, food tasting, afternoon tea and Sunday lunch and on each of these occasions we were left feeling more and more excited for our big day.
When the day finally arrived we could not have been happier, everything ran like clock work with outstanding food and service. Each and everyone of my guests has contacted me since the day and commented on the relaxed atmosphere the day had and how smoothly everything had gone. My husband and I have tried to pick fault at the day but fortunately there are no faults. We could not have asked for more. We will be returning to The Glen-yr-Afon for our first anniversary for sure.
Thank you to everyone at The glen-yr-Afon!

  • Stayed: August 2012
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Thank DCox1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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376 - 382 of 462 reviews

Reviewed 15 August 2012

My husband and I got married at the Glen yr afon on the 9th August,
Everything went accordingly and the staff did so much behind the scenes we couldnt thank them enough, they're really wasn't one staff member that doesn't derserve recognition!
Our room was gorgeous, very clean and stunning view! Im 20 weeks pregnant and before the ceremony couldn't fit into my dress, a staff member immediately cae to the rescue and sewed me in! the promtness and professionalism was unbelieveable! We are already booking a room ready for next year! The food, service, location everything was perfect! and I can not say a bad word about this hotel! Spectacular!

Room Tip: We had the Bay room view (Bridal suite) It was absolutely stunning!!!!
  • Stayed: August 2012, travelled as a couple
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1  Thank kimberley k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2012 via mobile

This hotel does a good job on weddings, and I could not fault the wedding we attended, but staying overnight the rooms are old fashioned, the shower had no temp control, it was either to hot or cold, the breakfast was served by a older lady who thought she wAs doing you a favour serving you, sausage came not fully cooked, tomato was not grilled, and asking for more toast was like asking for the earth very poor , the hotel is way over priced for what it provides

  • Stayed: August 2012
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4  Thank klouie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2012

We chose the Glen-yr-afon for my parents Golden Wedding celebration because of its location, we got more than we expected. Excellent value for money from a friendly, caring team. The food was excellent, the atmosphere relaxing and the rooms were excellent value for money!

  • Stayed: August 2012
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1  Thank Jomo1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

The afternoon tea was excellent value for money with lots of fresh sandwiches & lovely cakes. Unfortunately our visit was ruined by the service; or lack of it! Reception was consistently unmanned with no bell to call for assistance. As 1st timers to the hotel we were at a loss.
Eventually we were met by a receptionist who escorted us to what was the wrong room to which we were then re-escorted to another room.
The waitress delivered our afternoon tea and returned to refill our tea after half hour as she advised; then never to be seen again! She had promised what we didn't eat she would bag up to take home.
Yet again we found ourselves wandering through the hotel looking for help so we could take our cakes home and pay, to which we located a young man who kindly handed us a roll of tin foil!! We queried whether they could provide a box only to be told they had none but could provide us with an empty ice cream box!
We were left as guests packaging our delicate cakes up in tin foil!
Again we headed for reception to pay only to yet again find an unmanned reception!
All I can say is as a paying guest I would not expect to be treated as we had and the entire day was completely ruined.
My sister is booked to marry here next year. I really hope such an unfortunate experience will not spoil her special day.

  • Stayed: August 2012, travelled with family
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Thank Willma1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Owner at Glen-yr-Afon House Hotel, responded to this reviewResponded 11 August 2012

Thank you very much for your positive comments about the quality and value of your afternoon tea recently taken at our hotel.

As discussed during our telephone conversation I was saddened to read your comments regarding your overall experience and as you are aware I have also personally spoken to the lady who attended with you.

As an organisation we take feedback very seriously and I thank you for bringing this matter to our attention.

I look forward to hearing from you in respect of arranging a return visit on a convenient day which I would like you both to accept with our compliments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2012

We recently held our wedding here & it was perfect in everyway right from our first meeting with Sarah to the actually planning with Carol. We had the wedding ceremony in the ballroom which looked magnificent followed by the wedding breakfast & disco. The work the staff put into changing the room around three times was done with ease. All the staff are exceptional so professional & like one big happy family. The food was excellent and plenty of it. All our guests commented on it being a great day in everyway. some guests stayed a few days & delighted with the accomadation & breakfast. We also had the cottage in the grounds for 2 days. What a lovely retreat that was. We will always recomend Glen- yr -afon house for any occasion and they deserved to win the award of best wedding venue. Out thanks again to everyone Jill & Paul

  • Stayed: May 2012, travelled as a couple
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4  Thank JILLIAN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

Hi Carol I would like to take this opportunitey to thank yourself and all your staff for the relaxed friendley efficient that our guests were looked after on the occassion of our daughter Deborah's wedding on friday 6th july 2012.The way the room was set out was breathtaking.The food was excellent and the service was second to none our compliments to the chef's and all the waiters/waitresses and kitchen staff.Iwould also like to thank Alex and his staff and barstaff for making this a perfect day. Mr Mrs J.Hewitson.

  • Stayed: July 2012, travelled as a couple
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2  Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Glen-yr-Afon House Hotel

Address: Pontypool Road, Usk NP15 1SY, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Monmouthshire > Usk
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Usk
Price Range: £132 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Glen-yr-Afon House Hotel 4*
Number of rooms: 28
Official Description (provided by the hotel):
A warm welcome awaits guests at the Glen-Yr-Afon House Hotel. Our South Wales hotel offers relaxation and a high level of personal service and attention, all in a rural location in the lovely county of Monmouthshire overlooking the banks of the River Usk. The small picturesque town of Usk is just a 5 minute stroll from the hotel. ... more   less 
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Also Known As:
Glen Yr Afon Hotel Usk
Glen-Yr-Afon House Hotel Usk, Wales

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