We selected Glen-yr-Afon as the location for our wedding based on recommendations from Trip Advisor and their reputation as The Wedding Venue of Wales and we were not disappointed.
From the moment we were introduced to Carol the Wedding organiser we were made to feel comfortable and at ease. Carol helped us with our choice of date, gave us info on the Monmouth Registrar and a brochure to show us what we could expect of we decided to pick Glen-yr-Afon. All this without making us feel as if we had to book a date just because she had spent time with us.
The Hotel and the grounds are stunning and as you drive up the drive you can see what a special place it is. The red carpet that runs up the steps, the flowers in reception and the attentive staff who can not so enough for you regardless of your reason for being there.
As my husbands family are from Lincoln we wanted a venue with rooms for family to stay. Carol reserved the WHOLE hotel for our guests and told us she would not release the rooms to the public until a month before the wedding. This was unexpected. Ive never heard of a hotel doing this before and made us and our guests feel really special to have the whole hotel to ourselves.
The service Carol offers is second to none. She was on hand to answer any of my questions, delivered each and every one of my requests and sent me emails to prompt me of things i needed to do before hand and when I needed to do them. I was made to feel as if nothing to too much trouble and her knowledge and attention to detail left me feel confident that i was going to get the wedding I had dreamed of.
The staff! Well what can I say! They were exceptional. My in-laws and I went for a meal to try out the menu. A young man named Matt waited on our table and I have to say the service he have us is by far the best I have ever encountered. He was polite, friends, bantered with us and made suggestions in regards to the menu. All this without hovering and making us feel uncomfortable.
If this was the service we received at a meal out I was intrigued to the service we would receive on the day.
WELL IT EXCELLED! The evening before the wedding a few of our guests stayed at the hotel while I stayed with the bridal party at the cottage. They dined in the Library and each menu had "Welcome guests of Robert and Marie's Wedding", the food was outstanding and the service again was warm and welcoming as well as being professional.
The wedding day, my flowers and button holes were delivered to the hotel and the staff made sure we had them to hand. The Ball room was beautifully set up for the ceremony with all the flowers Carol had said she would deliver. They made sure that all guests were seated before collecting me from the cottage so no one would see me before my entrance and I was made to feel like royalty as I waited to enter the ceremony room.
After the service Matthew was seen meandering around the grounds and we didn't realise he was actually taking photographs which were later fed onto a screen in the reception area and then a copy left for us in our Bridal suit. The waiters made sure that all guests had the post ceremony drinks and that everyone was seated to eat on time.
The turn around from ceremony space to dining was so perfectly executed. The room was breathtaking and as everyone sat down the waiting and serving staff were attentive and so professional. They called everyone Sir or Madam, They made sure that glasses were full, food was served quickly and efficiently. Matt again has to have a special mention as he remembered everyones names on top table, prompted the best man and came along with a special gift of an engraved photo-frame for Robert and myself.
The evening hog roast was delicious and the Dj kept the dance floor full all night.
Friend commented that this was the best wedding they had been too and I can only atribute this to the Venue and the staff.
THANK YOU xxxx
- Official Description (provided by the hotel):
- A warm welcome awaits guests at the Glen-Yr-Afon House Hotel. Our South Wales hotel offers relaxation and a high level of personal service and attention, all in a rural location in the lovely county of Monmouthshire overlooking the banks of the River Usk. The small picturesque town of Usk is just a 5 minute stroll from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Glen Yr Afon Hotel Usk
- Glen-Yr-Afon House Hotel Usk, Wales