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“One star would be generous, avoid, filthy, dangerous, noisy.”

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Musti's Family Apart
Ranked #14 of 27 Hotels in Armutalan
Reviewed 30 October 2013

I knew the flat would be basic for the price, as I am a middle aged seasoned traveller, having been to Turkey many times, but nothing could prepare me for this.
On arrival we were shown to a basic flat on the second floor, this was a disappointment as I had requested a top floor, quiet room & this room was far from quiet with the staff bellowing at each other over the pool area. The furniture was shabby, tap broken, bedding looked unclean and the whole place felt unloved. Even the lights on the hotel entrance were broken.The next morning we checked out the kitchenette, we expected basic but the worktop was split, crockery was missing or broken. I was worried about this as there was a large list detailing fees that would be demanded if items were missing or broken. We took this to reception and the young man on the desk said to ignore it. He then seemed more interested in playing computer games then sorting the breakfast that we ordered. (we never did get the coffee.) When we did manage to engage him, he appeared to be either sleep deprived or on drugs. He then talked about the “[--] apartment” in a jokey manner. Hardly the most professional of language. Bizarrely he was overseeing a bar that sold nothing as there was no water or beer.
By chance our rep (I didn’t even know we had one) appeared & was disgruntled that he’d not seen us earlier. Apparently we had missed a meeting with him, as detailed in the welcome pack, however we did not get or expect a welcome pack. We spoke to the rep about the crockery list, the lack of warm water & broken washbasin tap but heard no more. He had promised to leave a telephone number but didn’t.
Other the next few days we asked the staff to turn on the hot water, change the towels and empty the bin (full of used toilet tissue) Each time they said they’d do it but didn’t. Basically they lied to us and also said that we’d have to buy our own toilet roll when it ran out. In 4 days I managed only two tepid (not warm) showers. My husband and I then decided that we would empty the used tissue bin ourselves, bagging it up and take that & the dirty towels to reception and ask them to issue clean ones. The manager then appeared and was threatening to me, trying to get me in a room alone with him. Despite being an old battle axe I was now rattled, I shudder to think how young girls would handle him. He shouted that we should move hotels if we wanted better.
On top on this we slept only once in four nights as the hotel was very noisy with guests but also with staff shouting in the corridors. The final straw was someone attempting to break into the room and leaving a trail of blood on the floor. (which was never cleaned up) By now we actually feared for our safety, especially as the manager had threatened me previously.
After 4 nights of little sleep, in a filthy flat with rare hot water, we packed our bags and went to Club Armar.

  • Stayed: October 2013, travelled as a couple
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4  Thank PumpkinOnura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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190 - 196 of 201 reviews

Reviewed 13 October 2013

I got a reasonable price as i booked the room two months in advance. Only good if you get a very cheap room rate. Other than this its all below standard.
Poor bathroom cleaning. The drain pipe was chocked so water was clogged as one takes the shower. The shower cabin was so small that one cant move when taking a shower. No room cleaning was done. Toilet tissue paper was on money not free. Room fridge was not working properly. The payment option shown in the website includes credit card but at the checkout i was told that they do not have any card option. Euro conversion to Turkish Lira was also charged more than the market rate. Its only for those who prefer back packer style and if they get a very cheap room rate.

Room Tip: Think before opting this hotel??????
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  • Stayed: July 2013, travelled with family
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Thank salam2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

turned up with family and friends for no one to be at the front reception waited 5 minutes then went to find some one then we go to our rooms to find out there is no bed in there and there where wires hanging out the wall not very clean nopt safe and not helpfull would never come back again and suggest no body else would

  • Stayed: May 2013, travelled with family
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3  Thank stefan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013 via mobile

Mustis, well what can i say ! The most friendly helpful staff, jimmy, sedat, smiley, jello, the owner jello only took the place over six months ago and trying so hard to make this place his own, yeah not 100 % perfect , but hes approachable if you have a problem, the bedding was clean and the pool was kept well, good luck jello with all you do and having a good staff behind him is half the battle, glad we met you all :)) food also very good, they have a great chef

  • Stayed: July 2013
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2  Thank Steshell22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013 via mobile

First of all I've been reading the reviews what a load of rubbish!! I'm 12 and I normally hate everything but not Mustis yeh the bathroom wasn't perfect but that was the only bad thing about the hotel Jimmy and Sedat were the beat people there and they deserve to be treated good, I know that Jello will do great with Mustis and when we come back to Marmaris we will definitely come back to Mustis for a drink and to see everyone again.

  • Stayed: July 2013
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1  Thank megimoo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

t was actually not bad i really enjoyed it the bar staff are really funny and in the past hotels i have been in they moan when u try and push them in but they never moaned once. The Rooms where nice beds where very comfy lots of room.The Pool area was good there is roughly about 30-50 beds the pool was spotless cleaned every night .OMG the food was amazing the variety was good and the prices are quite cheap. it was the best holiday i had if u are going there it is the best hotel to pick :) miss u jimmy smile jello alpichino and omar <3

Room Tip: get one on a low floor
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  • Stayed: July 2013, travelled with family
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2  Thank turkeylover l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

Most amazing staff, made great friends with everyone! They will do anything for you! Rooms are basic good value for money. Pool area is lovely kept very clean. Bar at night is always full of people :) Food is amazing we ate out a lot but couldn't get better food than Musti's, Hello Jelo, Jimmy, Mesut and Smiley, we miss you from Danielle (ginger) and Dan xxx

  • Stayed: June 2013, travelled as a couple
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2  Thank Danielle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Musti's Family Apart

Address: Merkez Mah. Turgut Ozal Cad. No: 8/5, Armutalan 48700, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Armutalan
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 27 Hotels in Armutalan
Price Range: £9 - £17 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Musti's Family Apart 3*
Number of rooms: 22
Official Description (provided by the hotel):
Musti's Family Apartments are located close to the beach and town. The atmosphere is relaxed and family-oriented and the active neighbourhood offers a choice between restful silence and lively entertainment.Musti's Family Apartments which are managed by a hotelier family who strive to make your holiday happy and unforgettable. It is our promise that you will never have a dull moment at the pool while working on your perfect tan.sun beds, mattresses and parasols are available, a separate child's pool and playground is also available for our youngest guests.There are many ways to spend the afternoon hours. Relaxing by the pool is a popular option.airport transfer is also available ... more   less 
Also Known As:
Musti's Family Apart Turkey/Armutalan

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