2nd time in Marmaris 1st time in Club Sunsmile. Booked due to reviews on Trip advisor.Rooms clean and spacious . Had to hire a fan as air con only in bedroom but new this as same in previous hotel. Pool clean and we never had problems getting a sunbed. Staff really hard working, most always with a smile on their faces. Spend all day at pool but went out of apartments at night. Didn't get to much hassle but it was mentioned that we should at least spend a couple of nights in the restaurant because if we don't spend money next year they will not be able to improve the apartments. I realise its a business but if we wanted to spend nights in hotel we would have went all inclusive . Food in restaurant was good but we didn't want to spend our evenings there.The major problem we found was security. My husband and I sat by the pool one evening /early morning having a coffee with Alli.. A group of lads from Cheeky Boys came in main entrance walked right up to bar with the one at front shouting and confronted Alli. We shouted for security but no one came. We had to then step between them and the young boy then turned on my husband. Still no security. The table was turned upside down and glasses and cups smashed. Security came when it had all calmed down and the lads had went away. No real damage done Alli handled the situation really well and we now know it was a complete misunderstanding. I raised my concerns with Alli in the morning but didn't get any response so then spoke to Mehmit . My husband got an apology but I am still waiting to be asked if I was ok and to get an apology. I know this was no fault of there's and these things happen but security should be tighter and as paid guests I was angry (now disappointed) that it wasn't recognised how upsetting this was.
Such a shame that it ended like that as we were really happy with the overall holiday and if we were going back to Marmaris we would use these apartments again. If not for this I would have given 5 stars.
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- Also Known As:
- Club Sunsmile Hotel Armutalan
- Sunsmile Apartments Marmaris
- Sunsmile Apartments Hotel Marmaris
- Club Sunsmile Turkey/Armutalan