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“Beware - this hotel is a hazard” 1 of 5 bubbles
Review of Pineta Park

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Pineta Park
Ranked #22 of 27 Hotels in Armutalan
Cannock, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Beware - this hotel is a hazard”
1 of 5 bubbles Reviewed 24 May 2014

If you have booked this hotel, you serious need to re-consider. I have never, ever, been to such a poor hotel. The food is in-edible, the restaurant is dirty, and the staff are rude. During our whole stay the only person to speak to us was Alicia from the entertainment team (who has fabulous hair). We were all inclusive, but have paid to eat out at some point every day. When one serving tray of food is finished, you're lucky if it gets replenished. The queues for food are ridiculous and resemble a school dinner hall. We have witness staff taking the pick of food and hiding it in cupboards. Broken crockery and food are left on the floor.
We have had raw sewerage leaking from our toilet, and only after the 4th time of advising them did they do something about it, and then they broke the toilet totally. We were then moved rooms. Rooms are only cleaned if you request it.
There were 500 kids in the hotel on some sort of "outing" who absolutely took over, causing chaos, playing in lifts, pushing my children out of the way.
I honestly cannot stress how bad this hotel is, we have come home and feel very dissapointed, and feel like we have had no holiday at all.
THIS HOTEL SERIOUSLY NEEDS ITS 4* RATING REVIEWED.....ITS BARELY A 2*
I have photos to back all this up....and will post them later this evening.

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Kerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet A, Owner at Pineta Park, responded to this review, 26 May 2014
Thank you for sharing your opinion. Our food does aim to cater for a wide variety of nationalities and tastes and our menus are reflective of this. No food is gathered from the floor to be recycled. Cleaning of the restaurant takes place outwith the All Inclusive meal times. We appreciate you taking the time to express your views.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,766 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (361)
Date | Rating
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 23 May 2014

We stayed in this hotel for 10 nights from May 10 - May 20th.

First impressions were ok. Rooms were nice if a little dated. Nice large balcony that overlooked the pool.

Food was ok. I like fish and they had several different types over the week all of which i thoroughly enjoyed. Breakfast was a bit boring but you are never going to get proper bacon and sausages on AI in Turkey. If you wanted that the Emporium bar next door did an all day breakfast for £2 and that was quite nice.

I thought all the staff were lovely. The entertainment in the day seemed well organised and the reps tried to encourage people to join in. The entertainment in the evening was a bit naff but we still had fun. They did bingo and played some games and also karaoke. It was great for young kids as they had a kids disco.

The drinks were fine. You could even ask for cocktails and the measures were good too.

All in all i don't feel this hotel deserves the bad reviews. It's a great location, nice looking and the rooms are great for Turkey. This was my 4th time there and 3rd time in Marmaris and this hotel was probably the best for rooms.

Gogo i think is best for excursions. As you walk down to the beach he is on the left. Not the first one the second one. We did the boat trip from 10.30 - 4.30 and it was lovely and very good value for money. I think we paid £12 each and that included drink as well as lunch. Ichmiller is lush (got a cab there for 20 lira) and on the boat trip we went to Turunc. That was also lovely.

Poppins along the strip do 241 cocktails and the food is nice as well.

All in all a great holiday and i shall be back next year but possibly go to Ichmiller as that really is breathtaking!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CavaQueen1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet A, Owner at Pineta Park, responded to this review, 26 May 2014
Thank you for taking the time to share your holiday experience here at Pineta Park Hotel. We are glad that you had an enjoyable holiday and thank you for choosing our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 23 May 2014

Omg is the only way to discribe it! First the rooms are dark and dated. It almost makes you feel like you dont want to go to bed. Cleaned 3 times in the 8 days I was there. Towels changed 3 times also. The food. Boiled, fried, dices or squashed chicken everyday and only chicken and fish occasionally. Smelt just like school dinners. Dining was like a motorway cafe. Enternment. Zero. 3 staff only to run the show. So we had to do without! Guest. All but a few were locals. They were rude and halfway through 200 teenagers was having a tounament and came to stay for my remaining 4 days there. Jumping in pool and deliberately splashing guest. Threw a bottle of water across the swimming pool at a 75 year pld lady that I was speaking with. Then when she screamed out and told him off he brazenly walked over and jumped in the pool right infront of her
and splashed her. People had their ipads out and were being soaked with waterguns. They were
throwing a stick around and I got hold of the stick and banged it on the plastic chair and all the
locals as well as the teacher looked at me as if to say' you dare' I reported the childrens behaviour
to the manager only to be told im complaining about 2 things so go and tell the rep! Up until 11 pm
the groups were running around the pool screaming and l laughing. . 8am in the morning knocking
on each others doors .playing knockdown gingert 10pm at nights. To be honest im glad to be back
otherwise I may have ended up in a turkish jail. Word is the hotel Has been bought by a hotel next
to it so staff and management Iis only hanging on till october, end of season. Im gonna try and get cmpensation as I had to spend a further 200.00 for outside food andventertainment. Do not go there as you will be gutted that you wasted your hard earnt money!

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank jayna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet A, Owner at Pineta Park, responded to this review, 26 May 2014
Thank you for sharing your views. Our menus aim to cater for a wide variety of tastes and nationalities. To clarify, our menus offer Chicken / White Meat, Red Meat, Fish and a Vegetarian choice at every meal. These are accompanied by a choice of vegetables and potatoes as well as a choice of starters, soup and fresh salad options. There is also a 'Cooked to Order' buffet available at Breakfast, Lunch and Dinner. Reception are happy to assist in any issues that our hotel guests may be having. We do advise caution against any violent or threatening behaviour as our hotel does operate a 'Zero Tolerance' policy against any aggressive behaviour for the comfort and safety of all our guests. We do not recommend the use of any delicate electronic items around the poolside area or any other 'wet' area of the hotel. We appreciate you providing your feedback.
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Travellers are raving about these Armutalan hotels

Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

Some people just love to moan. Just got back from the Pineta Delux had an amazing time thank you to the entertainment staff you made our holiday such fun Thank you Riffi and Irvan always had a smile for everyone. Food was good always found something nice to eat staff in restaurant were always very friendly and helpful . Lovely clean pools and sun loungers enough for everyone, will I be going back booked for September already.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cheryl c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet A, Owner at Pineta Park, responded to this review, 26 May 2014
We appreciate you taking the time to share your thoughts on your recent holiday. We are delighted that your holiday was such an enjoyable one and we look forward to welcoming you back in September.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 21 May 2014

I recently stayed at this hotel with my fiance and we were far from impressed. When we arrived after a long journey the hotel from the outside looked fantastic. And the lobby was very clean welcoming and spacious until we got the desk. Normally at hotels you receive a welcome, a friendly hello hope your flight was good and so on, but no. we received a grunt of a hi from a receptionist who looked like he was doing life in jail. We finally checked in and we didn't have someone show us to your room. We looked for it ourselves. When we got into the room it looked good (in the darkness). We explored the room and found that the shower was broke, hanging off the wall and no water coming out. The bed sheets were dirty and the “blanket” was like kitchen roll. The toilet was stained with S***!!!. It was absolutely disgusting. The air con was broke it was shocking.
After a long day travelling, being hungry and very thirsty we had to wait until breakfast the next morning. I had high hopes for the food at the hotel after reading reviews and having a family member at the hotel the year before. And It was very very disappointing there was not much choice for food.
All the food at lunch time was cold (in the clubhouse). It was cold, stale, the salad was browning, It was a pathetic excuse for a buffet. At the pool side no one was happy. Everyone was complaining about the food. The choice of drink (alcohol) was shocking. The staffs behind the bar were very very rude, not speaking a word of English. Smoking behind the bar the boys name was Burata or something like that very poor. The drink was served in daft plastic and paper cups I felt like a child drinking my juice from a plastic cup. The plates were also dirty in the clubhouse. You also need to pay for bottled water witch is shocking!!. The entertainment team were not very entertaining the only thing that was entertaining was the young lad who had the upper body size of a bus and his flower body built like the side of a fiver and the young girl who had hair like a mop. At night you would think that you’d have stuff to do staying at a hotel in marmaris but no. all you had to do is a wee game of cash bingo that was 15TL to enter and a mini disco for kids and even they looked unhappy!. As the week got on it started to get annoying the same choices for dinner we ended up eating out almost every morning and night at a local place called dianas or something the atmosphere was brilliant the rushed about after you making sure your fed and watered unlike the staff at this so called hotel.
After spending a week hear the time had come to check out and we got their and stood waiting for at least 5 minuets even though their was no one else waiting to be severed. Finally someone attended to us and there was no. thank you for staying with us or hope you have a pleasant flight home and not even hope you enjoyed your stay. It was very disappointing.

Over all a very disappointing experience at this so called hotel.

partner and I are both 18 and 21

Room Tip: dont even book this place
See more room tips
  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank alistair1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet A, Owner at Pineta Park, responded to this review, 26 May 2014
We appreciate you taking the time to write your review here on Trip Advisor. Our rooms are checked for any maintenance defects when cleaning takes place and any issues reported to reception are recorded and repaired within an agreed time frame. Our All Inclusive food service ends with Dinner in the evening with our All Inclusive drinks service continuing until 23.50. Any requirements outwith these times can be obtained from the on site 24 hour market. Our food does aim to cater for a wide variety of nationalities and tastes and our menus are reflective of this. All salad items are delivered fresh daily. For Health and Safety reasons only plastic cups are utilised around the poolside area. Mineral water is provided at all of the All Inclusive outlets for guest consumption with bottles of water available at the shop. Thank you for expressing your opinion.
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Shropshire, United Kingdom
1 review
3 of 5 bubbles Reviewed 21 May 2014

On arrival was impressed with reception and room was nice but asked to be changed to other side 3rd day in as was on back .room was not cleaned properly didn't even make beds all that was good was towels were replaced daily .drinks a joke no choice and food disgusting .plenty of salad nothing else most people were complaining .staff rude and unfriendly .every night we came in was met with a ssshhh go to room .ooo excuse me I thought I was on holiday not at school .we ate out every day and as for marmaris was amazing and met special people but never visit will be staying elsewhere not here

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Jtr7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet A, Owner at Pineta Park, responded to this review, 26 May 2014
Thank you for taking the time to share your views here on Trip Advisor. We do try to assist guests where they have a specific room requests and we have the availability to do so. All of our rooms receive daily cleaning service with bed linen and towels changed three times per week. Our All Inclusive drinks choice is in line with our contractual agreement with our travel agency partners and includes local spirits, beer, wine as well a selection of hot and cold drinks. We also have a range of All Inclusive cocktails available. Any excessive noise, especially late at night, does need to be controlled out of both respect and consideration for other guests staying im the hotel. We appreciate you outlining your opinion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dalkieth
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 20 May 2014

me and my partner recently stayed here for a weeks stay at the beginning of may, we were really excited to stay here as we were sold the holiday as a 5star hotel rating. The hotel its self was nice from the outside and reception area was clean and spacious, our room was clean and tidy. We decided to eat in the hotel for dinner as we were tired and didn't want to walk far..there wasn't much option a lot of salad which is always good but not much hot choices, many of the guests were filling 3/4 places at a time and getting their desert at the same time as the food did go fast as not a lot to choose from and it didn't really get replaced so first come first served was defiantly was the case. The restaurant was not organised or clean never washed the table clothes in the whole week we were there , the bar staff were rude and didn't understand what a queue was for just serving whoever the felt first. Pool area was clean and spacious but not enough sunbeds for everyone was a lot of the hotel staff were using them so could not sit at the poolside most days. Over all we love marmaris and will return but defiantly to this hotel no point spending money on an all inclusive hotel and get bad service and boring cold food.

Room Tip: try get a odd number of room as these are the ones that get a pool view :)
See more room tips
  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank beckimcx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet A, Owner at Pineta Park, responded to this review, 22 May 2014
Thank you for your comments. Our food is monitored throughout the whole of the service time and replenished as neccessary. The menus aim to cater for a wide variety of nationalities and tastes. During the 2014 season to date, we have not had any issuse with the availability of sunbeds. Under no circumstances are personnel allowed to use any of the hotel's facilities, poolside or otherwise. We appreciate you taking the time to share your views.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pineta Park

Property: Pineta Park
Address: Sirinyer Mah. Kenan Evren Bulv., Armutalan 48700, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Armutalan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 27 Hotels in Armutalan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pineta Park 4*
Number of rooms: 230
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, LoveHolidays, Ebookers, Travel Republic (UK) and Onthebeach so you can book your Pineta Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pineta Park Hotel Armutalan
Pineta Park Marmaris
Pineta Park Deluxe Hotel
Pineta Park Hotel Turkey
Pineta Park Turkey/Armutalan
Pineta Park Hotel Marmaris

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