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“bad treatment”
Review of Hotel Cocle

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Hotel Cocle
Ranked #1 of 1 Hotels in Penonome
Certificate of Excellence
Boquete, Panama
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“bad treatment”
Reviewed 29 July 2013

The price of a room with a double bed is $66 per night. My wife and I both called the hotel at different times to confirm a price for a room with 2 double beds, as we were going to share a room with another couple we were travelling with. Over the phone it was confirmed to be $75 per night. Two days later, when we arrived, the price was changed to $146 for this room. First it was denied that it was ever at the price given to us over the phone. Then they recalled that this was a price they had, but it was changed two months ago. Either way,we found it strange that the price more than doubles when you ad another bed to the room.

If the dodging about the prices is not enough to annoy a person, then there was the smug, condescending attitude of the manager dealing with us.

So, my wife and I decided to stay in the Hotel right across the street.

After dinner, my wife and I met up again with our friends and got some ice cream. We then walked over to their hotel to play cards on one of their tables in the courtyard. Security was sent to escort us off the hotel property. They said only hotels guests are allowed past the lobby. We weren't even using any facilities. We were just playing a game of cards with our friends and were invited by our friends who were paying guests. None of this was done in a friendly way. And it was not a language barrier. My wife and I both speak Spanish. We have been living in the country for four years.

So after we made a dignified and professional complaint, we walked across the street with our friends to our hotel and played cards in the restaurant with no problems.

So no, we don't recommend this hotel to anyone. Our friends will not stay there again either. It is a nice hotel, but they have to get it together when it comes to the treatment of guests and potential guests. When people stay in hotels, it is not just because they want a nice facility to spend the night in. They also want a pleasant experience, and the hotel staff / policies has everything to do with that.

So anyway, we recommend the hotel right across the street - the Pradera. It was also nice and clean. The bartender at night is a real nice guy. And was $55 per night for a room with a double bed - breakfast not included. So if you ad the price of breakfast it is about the same price as Hotel Cocle - but without the crap.

  • Stayed July 2013, travelled with friends
    • Value
    • Service
Helpful?
4 Thank PanamaPete123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2013

On our recent trip to Panama, our 2nd, we decided to rent a car, drive around the country for 3 weeks, & make discoveries. One of them was the Hotel Cocle which is located right off the Interamericana highway. It is a modern, squeaky clean, well laid out, and excellently staffed establishment. A substantial breakfast is included in the per night fee & WiFi is also.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2013

I went to stay at Hotel Cocle with my brother as it was recommended by a friend that lives a few minutes away whom we went to visit. I was in shock as to how comfortable and modern the rooms were. We were even offered a complimentary welcome cocktail upon arrival. For anyone wondering if there is wifi, they do, its free and its a good signal. Theres a really nice restaurant by the lobby and the bar connectig the restaurant if you want to stay in house to eat or drink, otherwise a few steps away you will find McDonald's, subway and Dominoes Pizza as well as a 24 hr supermarket. Plus across the street is a Bar/Disco.The beds were super comfortable at the hotel, and though our A/C stopped working upon our arrival back to the room at 2 am, the staff was super helpful and friendly and had it repaired within 10 minutes. For our troubles with the A/C they even gave us a late checkout till 5 pm for free. Not even top Hotel chains worldwide have such incredible service. I definitely plan on going back, especially to escape the city. I recommend this hotel to everyone!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Djvlad79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
Level 5 Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 June 2013

We paid $66 per night for a large room with two double beds. Very clean, wifi included, small refrigerator and flat screen TV. The pool is beautiful and the restaurant wasn't bad (free breakfast was included). Excellent service from the front desk (all spoke perfect English).

Room Tip: We opted for the cheaper room without a view, as opposed to the garden/pool location, and it was ver...
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovebeaches08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lima, Peru
Level 6 Contributor
112 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 28 May 2013

The Hotel Cocle is a newest and most modern hotel in Penonome. The rooms are modern and clean. The hotel has good WiFi. The breakfast buffet is very good. I would highly recommend this hotel for the business traveller.

Room Tip: Rooms farther away from the hotel reception are quieter.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SDBLima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2013 via mobile

This hotel have an accesible location at the Panamericana road. The service was very good, their employers make you feel welcoming all the time; the food was delicious, I ate corvina's ceviche as appetizer, lemon/garlic roast chicken with patacones (fried plantain) as main dish and they were fresh; comfortable rooms: a/c, h/c water, cable tv, we have a garden view (the also have rooms with terrace that connects to the pool); we really enyoyed the time at the pool, it was clean with nice weather those days and bar service (we drank passionfruit frozen margarita and were delicious). I highly recommend this Hotel if you want to stay during your road trip to other provinces or to visit local places at Coclé.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aida L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cocle

Property: Hotel Cocle
Address: Via Interamericana,Iguana Mall, Penonome 0229, Panama
Region: Panama > Cocle Province > Penonome
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Penonome
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Cocle 3.5*
Number of rooms: 84
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