This restaurant has many things going against it. The service and atmosphere are described as LA casual - a take on its reputation for celebrity visitors. It means adolescent - bordering on the rude but with enough sass that they get away with it usually. It is also regularly poor service for no more reason than understaffing. The food is good; but this is Italy and for the price you can do better here. By Sicilian standards it is expensive too.
The views from most of the tables on the terrace, over the Aeolian Sea towards the Islets and Stromboli and also covering the usually swinging port town, are unbelievable. Combined with that bit of attitude the gorgeous people (some of whom might be celebrities) the warm humid night (this is a late night place - if you have to eat early don't go) and a seriously good bar: it is absolutely magical. You just have to suspend your normal expectations and go with the locals playing by their own rules. If the delays get you down - look again at the view; your companion and have another Malvasia.
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