We had been to Panarea in the past and, being back to the island, we decided to have dinner in the beautiful terrace in front of the sea again, despite the negative feedback we read on tripadvisor.
Unluckily Tripadvisor was right and we were wrong.
In fact our dream to have dinner in the unique terrace turned into a very unpleasant experience. We called on Friday morning to be sure we could get reserved an external table for two on Sunday night. A very kind lady confirmed at the telephone the reservation of the external table, in front of the sea. At our arrival a young lady took us at our table, which was located in the inner terrace though and far from the sea view. We immediately clarified that our table was an external one as per our specific reservation and we were surprisingly and unkindly literally told that those were "reserved to satisfy other customers". We replied that we were "those customers" as we had booked adequately in advance and got a clear confirmation. The young lady then tried to convince us that the inner table was equally nice. When we insisted on the confirmation we got at the telephone, supported by the fact that all the external tables were empty/available, she replied that she could have sat us on one of those tables but "we had then to witness the unsatisfaction of the later customers". We then underlined that at that point we were the unsatisfied customer, mostly by the lack of professionalism and courtesy we witnessed at the "welcoming service" and we decided to leave. The young lady couldn’t find anything better to say than we should have had to "blame the reservation lady for our unsatisfaction"!
Before leaving we asked to talk to the Raya Manager in charge to report the situation. The Manager was reached by telephone and, after he got a summary of the events, said to forward us to a deputy, who never arrived though. At that point it was pretty clear the lack of management and Customers attention who caused our inconvenience.
We finally left and decided to have dinner in a different new restaurant (feedback published accordingly on TripAdvisor) where we had a delicious dinner and a really fabulous experience... thanks to Raya!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.