I wanted to ensure I was refunded all my cash prior to writing the review (they over charged me a night). The reviews on service being spotty is that...spotty. Maybe it's b/c of the offseason or the slow weeks between busy weeks or something else, I'm not sure but couldn't put my finger on it. Some staff were great while others seemed bothered when we asked for help or chatted on phones not paying attention. The resort is beautiful but there are signs of wear and tear that can be easily fixed with paint or just a cleaning but some may require more maintenance, like cracks and elevators being out.
The grounds/views are very nice and we enjoyed our time not letting the service bug us all that much but what makes a hotel move from a 4 star to 5 star at 1k a night is service. It's just not there. If you have been to Aman's, Jeremiah, Oberi, Bulgari, Auberge and even four seasons or St. Regis in Asia, the service is much better and on point 24/7 so taper expectations accordingly.
Just a tip on the room: if you take the rooftop studio part of your view will be of the roofs of the shop and sunset lounge. I didn't mind but in the pictures online is tough to tell.
- Official Description (provided by the hotel):
- Four Seasons Resort and Residences Anguilla invites you to make yourself at home in 166 villas and resort accommodations, more than 80% of which overlook the breaking surf and blue horizons of two of Anguilla's 33 spectacular beaches. Relax in the seaside spa. Sample fresh cuisine with those you love, in a place where every sunset is theatrical. Immerse yourself in Anguilla's unique culture and stunning natural beauty as Four Seasons expertise takes the Caribbean to new levels of seaside luxury. ... more less
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- Also Known As:
- Viceroy Anguilla Hotel West End
- Four Seasons Resort And Residences Anguilla West End Village