Just returned from a family trip with my in-laws. We had reserved a three-bedroom unit online through Priceline and when we arrived we had been upgraded to one of the three-bedroom penthouses. We were amazed by the beachfront location of the property, the design of the resort, and the onsite amenities. The service was occasionally a bit slow, but we remarked that it helped us remember that we were on vacation and should be operating at a more relaxed pace than we would at home. At one point, one of the beachside servers comped a meal (unasked) for my wife and I due to the response time, which we found to be a great gesture.
Just a few feedback points that keep this from being a perfect vacation:
- We appreciated having the full-size toiletry items (shampoo, hand soap, etc) but since these were not ours to keep without a charge to our room folio, it feels to me like these are little more than glorified dispensers for bulk liquids - in essence, only a step above having a shampoo dispenser attached to the shower wall as you would see in a motel.
- A few maintenance issues with our room were visible to me, keeping this from being a five-star luxury experience. There were broken tiles on the step into the outdoor heated plunge pool, which could be lifted to expose the heating elements. I would hope that the components underneath would not be susceptible to water exposure. Also, the wall-mounted television in the main living area was significantly un-level, which I found to be distracting from the clean and modern design of the room.
- As an earlier reviewer noted, not all of the restaurants on the property were open throughout our off-season stay. I understand the business need to do so, but when the employee at the front desk at check-in tells me that they are running a full house, I wouldn't expect the resort's amenities to be running at a reduced capacity. Also, I believe that a couple of wedding parties may have impacted the availability of these venues. Luckily, there are tons of other great dining options nearby - either within walking distance or a short cab ride away.
- While not directly connected with the resort, we had arranged through the Viceroy for private boat transportation from the airport in St. Maarten. The process for checking in for the boat transfer on the way home made us uncomfortable, since the porter took our bags out of sight for approximately 20 minutes while we completed the customs paperwork and waited for our boat to arrive. (Visible signage states that the porters are not employees of the terminal, which makes it a bit more uncomfortable as well.) My sister-in-law believes that several jewelry items were taken from her bag during this time, but unfortunately we have no way of proving when this took place. I guess I'd just recommend placing a lock on your bags and/or keeping valuable items on your person.
- Official Description (provided by the hotel):
- Four Seasons Resort and Residences Anguilla invites you to make yourself at home in 166 villas and resort accommodations, more than 80% of which overlook the breaking surf and blue horizons of two of Anguilla's 33 spectacular beaches. Relax in the seaside spa. Sample fresh cuisine with those you love, in a place where every sunset is theatrical. Immerse yourself in Anguilla's unique culture and stunning natural beauty as Four Seasons expertise takes the Caribbean to new levels of seaside luxury. ... more less
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- Also Known As:
- Viceroy Anguilla Hotel West End
- Four Seasons Resort And Residences Anguilla West End Village