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“Transcop Hospitality”
Review of Transcorp Hotels

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Transcorp Hotels
Ranked #1 of 8 Hotels in Calabar
Reviewed 18 September 2013

Matropolitan Hotel is the home for the Super Eagles, and is part of the history of Calabar, a lot effort has been made to bring it up to international standard.

I would understand why a tourist from Europe would not understand the my 5 star rating, when there is no functioning swimmning, internet service is not available 24 hours, the bar is the size of a lounge in a regular Suite, Spanish omellete with Breakfast is an extra and the room cannot be describe as clean.

....but despite the result, the effort put into the Hotel makes is very special place to stay in calabar

Room Tip: Stay in the "tower" section of the hotel that has a functional lift
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  • Stayed: August 2013, travelled as a couple
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Thank samozalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this reviewResponded 1 August 2014

Thank you for taking time to write a review on this platform and for recognizing our hotel as a 'special place to stay in Calabar'. We appreciate it and noted all your comments. Our recently acquired Transcorp Hotels is undergoing facility upgrade and capacity development to ensure good value for money for all our guests; and your comments have proved to be valuable in this regard. Please be assured of improved service delivery during your future visit.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.

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48 - 54 of 64 reviews

Reviewed 10 July 2013

Transcorp calabar is a home away from home,located in a tranquil environment with its impeccable staff at every beck and call. every dime spent is worth it cuz u cant put a price tag on comfort.
The rooms are big and neat, great customer service and a good location.

  • Stayed: June 2013
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Thank Dagabana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this reviewResponded 1 August 2014

Thank you very much for sharing your experience on www.tripadvisor.com platform. We are very much delighted to have served you, and for the wonderful comments mentioned. We look forward to hosting you in future.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.


Chuma Mgbojikwe
General Manager

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Reviewed 22 May 2013

The hotel's ambience is good, location is great and the hotel staff were very courteous and helpful. All you need to do is to ask for Kusi or Nuhu and you get excellent service. For food and beverage, ask for Stella or Wumi and for banqueting, ask for Iyam. They all did wonderfully well. Oooh! I forgot to mention their outstanding Chef from the Nicon Hilton, Jerry... He is indeed a guru. Also, Uju was very exceptional and courteous. Lastly, I like to commend the in-house Nurse, Marian for her advise and excellent customer service. For conferencing, do not hesitate to enjoy the wonderful service of Transcorp Metropolitan. However, I think they need to work more on their service boys and girls in terms of planning and organisational skills.

Room Tip: Try the chalets, they are very nice and spacious
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  • Stayed: May 2013, travelled on business
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Thank Phlaeky A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 August 2014

Thank you so much for the wonderful commendation of our services and staff recognition. We are indeed delighted to have impressed you with our services and we are looking forward to hosting you in future. Once again, Thank you.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.

Chuma Mgbojikwe
General Manager

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Reviewed 27 April 2013

this is not a nice hotel. Unfortunately, did not have a good experience. facilities are dated, food was terrible and lift was notworking. Wifi was slow and place smells musty. Overpriced. Paid a deposit on checking in which was withdrawn from my card did not utilize up to the amount paid asked to be refunded to my card and was told it was not possible and was given cash.

Room Tip: Go elsewhere!
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  • Stayed: October 2012, travelled on business
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Thank Chineze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NuhuSani, Manager at Transcorp Hotels, responded to this reviewResponded 10 May 2013

Thank you for sparing time in writing your comments about our services and bringing this matter to our attention. We have taken necessary steps in correcting your areas of concern and sincerely hope you will be satisfied with the corrective action taken by us on your next visit.

Your comments will help us serve you and all our guests, better in the future.

We apologize for the annoyance/inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be valuable.

We will continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.

Sincerely yours.


CHUMA MGBOJIKWE
General Manager

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Reviewed 1 April 2013

This hotel is the old original Government hotel in Calabar and has recently been taken over Transcorp - who also run the Hilton in Abuja.

Very central and close to the airport - 15 minutes. The reception areas have all been refurbished and look quite smart with a large restaurant - small bar and various shops.

The pool area is quite chilled out at the weekend with a pool party and barbecue.

The rooms are large with decent AC but the wireless signal is very weak but free to hotel guests.

Comfy bed but the furnishings are a bit dated and there was no safe in my room.

At £133 per night it is pricey by Calabar standards....

For business it works but a bit soulless.

Room Tip: Make sure you get a room that faces away from the next door building as the generator is very loud a...
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  • Stayed: March 2013, travelled on business
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1  Thank renniealdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NuhuSani, Business Development Manger at Transcorp Hotels, responded to this reviewResponded 9 April 2013

Thank you for choosing to stay with us at Transcorp Hotels, Calabar and leaving a feedback on your experience.

We are glad you had a pleasant and enjoyable stay with us. Your comments on the quality of service delivery from our team members, our well appointed bedrooms, the outdoor pool and our attention to the security of our guests are appreciated. We are constantly seeking ways and means of creating a refreshing environment where all our guests feel cared for, valued and respected.

Regarding the somewhat slow free internet service, we are working on a more enhanced infrastructure that will put smile to our esteemed guests’ faces. This should be in place later this year. Also, thank you for your comments regarding the noise pollution. We are looking into a resolution, soonest.

While we look forward to welcoming you back in future, we are happy to extend your comments to our team members.


Daniel Senn
General Manager (Ag.)

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Reviewed 24 March 2013

I lived and worked in Calabar in 1980/81 (building a new hospital for the Nigerian Navy), and remember the Metropolitan as the only "real" hotel in town. You could always get a cold beer and it was OK. Glad its survived.
Apologies the page makes you pick a travel date - 1980 ain't an option

Stayed: April 2012, travelled on business
Thank rwjohn2754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NuhuSani, Business Development Manger at Transcorp Hotels, responded to this reviewResponded 9 April 2013

Thank you for your continuous interest in TRANSCORP HOTELS, Calabar.

Sequel to its acquisition by Transcorp (owners of Transcorp Hilton Hotel Abuja), the hotel and conference facility, formerly known as Metropolitan Hotel, was rebranded to TRANSCORP HOTELS. Transcorp Hotels recently acquired by Transcorp Plc, is the biggest and most prestigious hotel in Calabar and Cross River State as a whole. The 132-room hotel is a premiere destination in Calabar, which is fast becoming the destination city for vacations and conferences in Nigeria.

We strive to maintain the leadership of hospitality business in Calabar.

Once again, thank you for your valuable feedback. We look forward to welcoming and being of service to you on your next trip to Calabar.

Daniel Senn
General Manager (Ag.)

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Reviewed 22 September 2012

I stayed at the Metro Hotel in Calabar, Nigeria for 3 days. It was amazing. The hotel is beautiful with a classy and comfortable lobby. The staff was attentive and gracious. I came in late several times and felt safe and attended to. After many, dodgy stays in Nigeria, I was grateful for the hot, luxurious showers and warm and comfortable beds. The hotel was modern but with an old school family twist to it.
I can't comment on the room service because I didn't eat there. What I will say is that the internet COULD have been a bit better. That's the only negative I saw but compared to all the positives, I would stay there again in a heartbeat. Great hotel!

  • Stayed: August 2012, travelled on business
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3  Thank basseyworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayode A, General Manager at Transcorp Hotels, responded to this reviewResponded 29 September 2012

Thank you for your comments. We are pleased to know that you enjoyed your recent stay at Transcorp Metropolitan Hotel Calabar. Your observation about our internet access is noted and we are now implementing corrective measures. With our ongoing comprehensive transformation project, we will have an even better hotel to delight you during your next stay.

We look forward to welcoming you back soon.

Yours sincerely,

Kayode Aina
General Manager

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Additional Information about Transcorp Hotels

Address: 10 Murtala Mohammed Highway | Calabar Municipality, Calabar 540001, Nigeria (Formerly Metropolitan Hotel)
Region: Nigeria > Cross River State > Calabar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Calabar
Price Range: £39 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Transcorp Hotels 4*
Number of rooms: 132
Official Description (provided by the hotel):
Transcorp Hotels is fully owned by Transnational Hotels PLC, owners of Transcorp Hilton Hotel Abuja. Transcorp Hotels, recently acquired by Transcorp PLC is the biggest and most prestigious hotel in Calabar and Cross River State as a whole. The 132 room hotel is a premier destination in Calabar, which is fast becoming the destination city for vacation and conferences in Nigeria. The hotel is located in the heart of the city of Calabar and is a well known landmark in the community for local and international visitors for business and pleasure. It also provide outstanding conferencing facilities, fine dining, 24hours room service, fitness centre, lounge, bar, swimming pool, tennis court, complimentary airport shuttle, complimentary high speed WIFI internet access throughout the hotel, pastry shop, laundry shop etc. Thank you for choosing Transcorp Hotels, Calabar. ... more   less 
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