We stayed in the 3 bedroom villa at Marigot Beach club with two other couples. I had my doubts about staying there after reading some of the reviews, but figured we could still make the best of it (which we did). We enjoy smaller hotels, being near the water, enjoy great Caribbean views,and especially Love St Lucia (which this place fulfilled). However, I truly rely on tripadvisor as I know a lot of you do, so I have to let you know the pros AND cons before you go.
It is truly in need of a renovation, Especially the 3 bedroom villa we stayed in. Bedroom 21A - air conditioner worked on and off (mostly off) for the first 3 days, they did fix it but then it was so noisy that we could not sleep with it on at night. The bathroom is so outdated- faucets that barely work, a mirror that is 6 feet off the ground, ripped and falling shower curtain,cabinets that did not shut properly, and a dilapidated old window shade. The sliding glass door curtain was so long and dirty at the bottom( like it had been stepped on and caught in the greasy door many times). The curtain rod was very corroded (yes it's humid, but it's no excuse). The chair cushion in our room was covered with white paint spots, and the curtain on the window behind it had rips in it. The matting in the wall pictures were even falling out of the picture. Many dust bunnies behind night stands and under bed. The bed was hard as a rock. In 21B- air conditioner broke, but was fixed. There was a huge nest of ants behind the shower faucets. When you showered the ants poured out into the tub- took 2 days for them to get rid of problem. This bathroom and 21C were also very outdated and in great despair.
The first night we got there, no one was available to give us keys for our room safes. I made the mistake of leaving my ipod in the night stand. The next morning while we were out for breakfast ,it disappeared. My fault...maybe...but reallly?!
So let's move onto the rest of the resort. Reception women were very rude and aloof. I tried to book a massage, but there was never anyone in there. So I finally asked Reception about it. They told me that there is only one spa person and if she is with a client she locks the door. I asked If I could book with them, no, only the spa gal makes the appointments. I gave up and went on with the rest of the day. (I was NEVER given an appointment). We never received our rum punch when we arrived or fruit tray that is promised in their brochure if you book for 7 nights. And if you are excited that you get a free sunset cruise, don't be. There is no cruise boat, or champagne. Its the owner and his small 8 passenger boat. Not terrible, after all it's free. But don't plan on anything romantic or fun.
I cannot write without complimenting the breakfast wait staff. The two gals that waited on us each day were very friendly and helpful. The breakfast was also very tasty.
I will finish up with the last but certainly not the least issue...the part where I am now missing part of my big toe. Yes, cut off....from the broken tiles in the pool! I slid into the pool (no I did not jump, as if that really makes a difference). I thought I stubbed my toe on something. I Got out of the pool and there hangs part of the end of my toe. Thank goodness my friend is a doctor, and that the bar staff was fast. They were able to cut the piece off, then bandage it up with some bandages my husband always packs and with some electrical tape from a fisherman. I knew I was going to need many more bandages for the week (this happened on our first day). I asked for stuff from reception, they said they would go to the store and get some bandages. They did not have them the next day, so we purchased some ourselves. It took 3 more days to get any bandages from them, and then the owner complained that I took too many!
I was very aware of the unprofessional and mean comments the owner puts here on tripadvisor, so I talked to the owner about all of these issues, and wrote him a note before we left. I received an email from him after we returned home. He had an excuse for all of the resort problems. I can let most of this go, (I am not a demanding or mean- spirited person). I can't however let the safety and well being of others be ignored The pool tile is very dangerous. I also saw another gal cut the bottom of her foot, while her husband picked up some of the broken tiles out of the pool. I told her to tell reception, but evidently never did. If they do not drain the pool and fix the tiles, please do not get in there, you cannot see the small step on the deck side of the pool, and you can certainly not see the broken tiles.
I have never had to write a poor review on tripadvisor before, We have always made sure we eat or stay at places with good reviews. The Marigot Beach Club was not my first choice, but there were others in the decision making process. So my advise to you is always go with your gut feeling, it it seems sketchy, do more and more research.
- Official Description (provided by the hotel):
- Marigot Beach Club and Dive Resort is the place to be if you want to de-stress on your Caribbean holidays, and if you prefer St Lucia hotels and resorts that offer a laid-back and friendly atmosphere where the emphasis is on relaxation and fun. Uniquely situated in a stunning and secluded part of St Lucia that's only accessible by boat, Marigot Beach Club and Dive Resort is nestled in lush tropical rainforest overlooking one of the most beautiful and exotic bays in the world. From the veranda of your studio or villa you'll enjoy spectacular St Lucian sunsets, and within a few steps you'll be on our palm-fringed white sand beach, sipping exotic cocktails from Doolittles Restaurant and Bar. ... more less
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- Also Known As:
- Marigot Beach Club And Dive Hotel Marigot Bay
- Marigot Beach Hotel Dive