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“Nice location, poor customer service”
Review of Hotel Bes

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Hotel Bes
Ranked #2 of 6 Hotels in Claviere
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice location, poor customer service”
Reviewed 2 January 2012

What an unfortunate experience.

Beautiful setting in the mountains, conveniently located across the road from the ski slopes and nice facilities.

Unfortunately, their customer service is horrible.

We were shown to our room which was supposed to be non-smoking and clearly someone had been smoking in there. We asked the reception lady (Jessica) if we could change and she rudely said no, that there were no other rooms and walked away. After complaining again and speaking to the man at reception, they were able to move us to another room which miraculously was free 10 mins later.

We had to catch an early flight on New Year's day morning so we woke up early to get breakfast at the hotel restaurant which was supposed to be open from 7:30 am. No one was there until 8:00 am. There wasn't even anyone at reception at 8:15 when we had to leave the hotel, so we left without checking out.

Would not recommend this hotel or return again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank dslanina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Como, Italy
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 17 December 2011

It has been my first time in Claviere and I bet I'll return. My family always look after a certain relaxed, far-from-the-crowd feel when in holiday and this small, historic ski resort offers exactly that: we've been told it used to be plagued by traffic due to the road leading to France via Montgenevre, but after the tunnel opening in 2006 the traffic has been cut out and now the resort is back to its original silence. If you look for noise, crowd and nightlife look somewhere else!
Hotel Bes is the perfect fit for this kind of scenario: it's a 4* hotel right in the middle of the small village, at the shortest possible distance from the two chairlifts opening up the potentially unlimited "via lattea" ski domain. The chairlifts are available simply crossing the road in front of the hotel with a slight down slope, so it means hop-off ski at the start and only a very easy walk to come back after ski. Ski rent shop at affordable prices is exactly at the side of the hotel. The plus is however the relaxed, tailor made mood filling the hotel itself. The owner is from Rome and IMHO this helped to convey a friendly, mediterranean and flexible attitude toward client needs. I never heard a single "No, I'm sorry" to any request I made to the staff during my stay. The 4beds room I was hosted with my family was big, with high ceiling, tv with sky channels and a huge bisazza-decorated bathroom with shower and triangular Jacuzzi. Common areas are warm, spotless clean and a nice and modern SPA wellness area (small surcharge) with Sauna, Damp Bath and massage armchairs with your choice of tea and herbal infuses. A real treat after getting back from ski. The breakfast was european fresh and complete and the restaurant did very nice cooking at more than reasonable prices. We asked many times to have different meals from the ones on the menu in order to please the kids and every time the kitchen has been of help. good choice of wines also high-end, with even top quality bottles from Tuscany to choose from. The only small minus has been a slightly haphazard room warming control system, sometimes making a clicking sound.
Overall a really nice and value-for-money surprise for a ski break far from the crowd plaguing nearby Sestriere.

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
1 Thank claudioborghi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens Greece
1 review
Reviewed 25 February 2011

Excellent accommodations to the last detail, a-m-a-z-i-n-g food, the staff is wonderful and always ready to assist,, the location ideal for those wanting to ski in Claviere or nearby Montgenevre, the Spa is a must visit, easily accessible from Torino or Milan if you are flying in. It's our third time here and we plan to visit again soon!

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank DoraAthensGreece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 January 2011

Hotel Bes is more than a place to eat or sleep...It is like being at home while on holiday. The staff is kind and helpful, very patient with the kids...
The quality of food is excellent and they try, in any way, to meet your needs, keeping in great consideration food intolerances/allergies too.
The rooms are big and comfortable, which I think is great when you go to ski as you usually have to wear a lot of clothes and accessories...so you have space to move when you enter the room. Also the furnishing is very cured in the details and pleasant and the sightseeing from the bedroom-window is so nice and relaxing...
And to relax further there is also a Wellness Centre, with one of the best SPA I have ever seen, where you can also have a massage from professional staff, perfect after a long day skiing outside in the cold.
The location is excellent as you only need to cross the road to go to ski, and the ski-school is just there, a few steps away. Nearby there are also several shops, to cover all your main needs while in the mountains.
Moreover, you are only 15 minutes away from the French border...
What to say more? Should you wish to go on holiday on the Italian mountains, I would definitely recommend you to visit Hotel Bes...Afterwards you would feel the need to write a review on this website as well...like me

  • Stayed December 2010, travelled with family
    • Value
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Helpful?
1 Thank AlessandraBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 April 2010

We have recently come back from a one week stay at the Hotel Bes whilst skiing in Claviere. It was our second visit and on both occassions we had a superb stay. Right from the initial welcome to the time of departure every member of staff was superb. I don't think I have ever felt so 'at home' in a hotel. The food is excellent, the service is faultless and the hotel is located literally over the road from the slopes. I don't know what they could do to improve anything - a perfect little hotel.

  • Stayed March 2010, travelled as a couple
    • Value
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Helpful?
Thank IM68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucestershire
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 April 2010

We have just returned from the lovely Hotel Bes. You could not get a better location -just across the road from the chair lift. The rooms are comfortable, if a little small. The bathrooms are excellent. What made it for us was the staff and the superb food - it was sooooo good! We need to go on diets now as the four courses in the half board was so good we had to eat it all! Breakfasts offer a good continental spread - no complaints there either! The staff were so willing and really helped to make our holiday excellent. We will be returning...

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Bintymatthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, England
Level Contributor
151 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 13 April 2009

We were looking for a long ski weekend, many hotels wouldnt take less than a week, but hotel Bes were very accomodating, the hotel is central and near the ski slopes, the rooms especially the exec rooms at the front were very weel appointed for 3 star and room 403 9a triple) in the eaves was very spacious even for three people. The evening meal was not so good, but there is a good restaurant just above the Hotel on the same side which serves excellent Italian food, no one in the kitchen under about 65 !Nightlife is zero so if you are lookiing for a wild time then you wont get much of it !Claviere is OK for skiing but nearby Montgenevre is good for beginners and intermediates, my husband was not tested as an advanced skier.Pefect for a long weekend.

  • Stayed March 2009, travelled with friends
    • Value
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    • Rooms
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Helpful?
Thank smith025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Bes

Property: Hotel Bes
Address: Via Nazionale 18, 10050 Claviere, Italy
Region: Italy > Piedmont > Province of Turin > Claviere
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Claviere
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Bes 4*
Number of rooms: 26
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