we booked this hotel at laterooms for £60.00 a night,when telephoning to check booking we were told £70 but "okay guess we will honour the 60pound price" on check in a very rude receptionist,bright red hair, abruptly told us "its half one, you shoulda been told check ins 2pm" with raised eyebrows and the tone of a patronising nursery teacher. she pointed in the direction of the corridor and sent us on our way lugging two suitcases and holdalls up the stairs. double bed in the room was broken, tv was positioned halfway across the room, 15inches at best with broken remote,carpet in the bathroom and the most antique shower ever eww! we were getting ready for dinner when the BOOM BOOM wall vibrating music started, i was appauled at just 5pm and rang reception to complain that a room on our level was playing music to be told that was just the nightclub below and that our room was probley the worst place to be! from the staffs mouth! told no rooms left to swap us with. both nights we had to listen to the nightclub till 2am! wasnt told by staff that breakfast was included so we only stumbled across this when checking out at 9am on last day and saw people eating! cooked breakfast available, bacon,beans,tomatoe,egg,sausage etc i asked for just egg and sausage thinking i may get a couple of each to substitute passing on the bacon,beans etc but no, a large plate turnt up on my table with one little egg and a small sausage nothing else! had to tell red haired rude member off staff orange juice was empty, then no cups,then no knifes. she huffed and puffed her way back to the kitchen each time whilst rolling her eyes to fill up the bare minimum. as we pulled our cases through the door after checkout my GOODBYE was ignored, says it all ! avoid the porthcawl hotel !
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- Also Known As:
- The Porthcawl Hotel Wales