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“Excellent, but lacks the finishing touches”

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Parkdean - Trecco Bay Holiday Park
Reviewed 2 May 2014

We have just returned from a 4-night Sun Holiday, taking our dog and paying for an upgrade to a 3 bed caravan.
We had a really low expectation of the caravan, as pet friendly vans tend to be their older stock, but i have to say, we were pleasantly surprised.
The caravan was fantastic. Didn't look or feel old, was very spacious with a massive living area which would easily sit 8-10 people. Didn't smell like a pet van, very clean and in excellent condition. We did find the bed in the double bedroom very uncomfortable though with an obvious trough in the middle that meant we couldn't help rolling into each other all night.
The site itself is also excellent with plenty of on-site facilities to last the whole week. The main entertainment is great for kids and its good to see they have kept the structure of the original Sid and Lizzie from Weststar Holidays when they took them over.
Loved the fact that the indoor pool is free for guests, (a major plus these days). We also loved that the playpark, splashpark and crazy golf is all situated within the grounds of the Coast bar and restaurant meaning you can sit on the terrace and still keep a firm eye on the kids.
Loads of food outlets and options with prices being reasonable for a typical holiday park.

The only thing that stopped me giving this a 5-star rating was the lack of attention to detail. Small things like no sink plugs in the van kitchen, fridge door not shutting correctly meaning we kept leaving it accidently open,
I also thought the bar staff were a little unprofessional in the showdome. There were several incidences where the barmen were serving selected customers, namely those of the younger, prettier and female variety. MY partner witnessed it, after seeing a woman (appeared to be in her 30s-40's), waiting a long time to be served. They approach my partner first, who then prompted the barman to serve the woman who had been waiting as she was first. The barman instead ignored them both to serve a younger girl down the other end of the bar.
I myself went to the empty bar, where one barman was serving someone, the guy behind him looked at me, so i asked for two pints, for him to then just walk away down to the other end of the bar, completely ignoring me, despite the one who was serving, calling him twice as he walked away. Even if he hadn't heard me ask for drinks, he should of still offered to serve me anyway as he wasn't busy.
The next night, this same barman then tried to ridicule me about my football team and home town.
But the biggest downfall of all, was despite the fact that this is a very family friendly park, they seem to have completely forgotten about toddlers.
None of the bars or food outlets seemed to sell fruit shoots or similar drinks that a toddler could drink. The best we got a ordering a squash which then came in a glass. Not good for a 2 year old. Even the diner in the showdome had kids meals that only included fizzy drinks.
The two toddlers in our party, were also excited to learn we would be buying them a sid and lizzie t-shirt, only to be told the smallest sizes they had in stock were aged 5 or above.
There was no obvious baby changing facilities in the showdome, which often meant changing nappies in front of other guests in as dark an area we could find.
Such a massive shame as the park itself is excellent, and the huge majority of staff, from reception, to diners, to even grounds and maintenance staff, were very polite and friendly. So much to do, and apart from trips to the beach, there never a reason to need to leave the park.

We'll definitely be going back though as none of the negative points were enough to spoil our holiday. Its just areas they 'could do better'. For older kids, this would be a 5/5 rating.

Room Tip: from what we could see, all caravans were excellent and heard no complaints at all from any other gu...
  • Stayed: April 2014, travelled with family
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2  Thank Wayne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,037 - 1,043 of 1,458 reviews

Reviewed 2 May 2014

Stopped here the first week of may for 4 nights with 4 young adults my partner my brother and a family friend we stayed on a sun holiday and paid £7.50 for an entertainment pass wich was assumedcto be used for most activities golf bowling swimming etc but had to pay extra for golf a bowling only used the pool once dud to it being very dated and boring could only stay in for an hour if not got a pass its £4.50 an HOUR bingo was good amusmentx good golf good accomodation better then expected even if a bit cramped shower was aweful
Wouldnt pay full price bramble 8

Room Tip: Pay extra to choose lodge
  • Stayed: May 2014, travelled with friends
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Thank fred518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

We are a family of four 2 adults, 2 children 6 & 4 and we stayed over the Easter Bank Holiday for 4 days. We stayed in a caravan 'the brambles' so quite near the sea front and far enough away from the main complex which was ideal with two small children. Trecco Bay is a very busy park but I have to say the area is kept very clean and the staff are very friendly. Downside would be the playing area - flat astro turf pitch where this was dominated by teenage boys! Little ones would not get a look in! In addition there is a lot of dogs on the site, and you do see mess about. I think the park should have a no dog zone within the main complex area.! The children's playground was surrounded by owners and dogs most days which I don't think is fair on the children if an incident happens. Similarly, within the arcade areas and sports bar outside area, too many dogs about! Not great! Splash land swimming facility is nice with a pirate ship area for the smaller children to splash about in. More lockers/changing rooms needed though as it gets extremely busy. Pool attendants always on watch and they switch around which keeps there focus on what's going on. Food on site was good with an additional fish & chip & pizza takeaway. Children's entertainment was fine in the main but ours got board if the featured Lizzie & Sid were not on stage. Overall this was a good experience, good value for money and we would go again in the future. Out of 10 I would give the park a 7 overall and an 8 if the dogs scenario was looked at!

  • Stayed: April 2014, travelled with family
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1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

We stayed on the park at Easter for 5 nights as we were visiting family who reside in Porthcawl. When we first arrived to check in, we had a problem trying to find somewhere to park in the arrivals car park. When we finally found a space, the queue for the new arrivals to be allocated their caravans was long. Thankfully the weather was nice and sunny and to be fair to the reception staff, they did deal with everyone quickly and efficiently, so we weren't queuing for any longer than 15 minutes.
The caravan which was allocated to us was clean, tidy and comfortable. ( A card stated that it had been cleaned by Amy, so thank you Amy ) It had everything that we needed as a family of 4. The bedrooms were a little small and there were a couple of times when i feared that my teenage son would crash through the wall when he was in his bed, to join his father and I in ours, but that said, the beds were comfortable and clean. There was a decent sized wardrobe, but some of the space was taken up with an ironing board.
The bathroom was a decent size and the shower was great, by this i mean that the hot water was plentiful and rushed out rather than trickled a tepid flow. A bathmat would have been useful, but i placed a towel on the floor to step from the shower onto.
The kitchen was well equipped with a good range of kitchen utensils and pans etc. There were a couple of items missing such as an oven glove, but nothing that i needed. It had a good sized fridge/freezer and a full sized hob and oven. There was also a microwave and toaster. The only thing it could do with more of is oven proof bowls or similar. This said, there were plenty of crockery and cutlery, right down to a teapot.
The lounge was nice, the seats were comfortable and there was enough space at the table for us to eat at.
All in all, the caravan was clean and comfortable, well equipped and had plenty of hot water and a good central heating system, which was handy as a couple of mornings and late evenings were quite cool.
I can't say anything about the parks facilities as we did not use them with the exception of the sports bar which was nice enough, but we only went in there to watch football over a few drinks.
We didn't eat anywhere on the camp except for one time when we got some fish and chips. These were okay, but i've had much better from elsewhere in town.
The site itself was clean and tidy and it is close to the beach and the funfair.
If you are thinking of staying at this site, then i would recommend that you ask to be placed in The Firs ( as i was ) The Cedars or The Brambles. They are close enough to the entertainment, but not too close that you get all the noise of human traffic late at night from the bars etc.
I would definitely stay there again. I've stayed in caravans that have cost twice as much and have been right dumps.

Room Tip: Ask for a caravan in the Firs, Cedars or Brambles. Take a bathmat or spare hand towel.
  • Stayed: April 2014, travelled with family
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3  Thank bumpsx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

This is a good site, the camp being clean and the staff friendly and helpful, which exceeds even Parkdean's usual strengths. It is close to two good beaches with a variety of golden sand and rocks within walking distance. The central complex is well laid out plaza-style with shops, several entertainment centres and a good choice of restaurants and bars. The chippy itself is good quality, there's a reasonable pizzeria and they had special curry and mexican themed nights in the main restaurant. Even the prices were reasonable for a campsite.
Nothing was too much trouble for the staff and several issues were resolved very promptly and in a friendly way.
Our low-end caravan was new and clean, making good use of limited space with furniture and fittings and even had radiators in every room. They were not too close together and most of them had individual hardstanding parking spaces outside, a benefit as the main car park is too small for the site. The fold-up bed in the lounge was too uncomfortable to sleep on so one of us slept on the bench seat each night which was ok, but next time we would go for a 3 bed version if possible.
The pool complex is a good size with warm showers but had a few issues. On two of the days we were there, it had problems with the heating and they had to close part of it, but the water was still quite cool. Its biggest problem is the complexity of the pool policy. They have a one infant (under 4) to one adult policy and a maximum of two 5 - 9 yr olds per adult, so if you are a couple with four children and one is under 4, you can't go in the pool all together. This was enforced on three out of four days we went there. Next, the system of getting in is quite confusing even for the staff. You get a receipt from reception, as you go in, for the number of people entering. Then you go to the clothes lockers and pay a deposit for a key. Then you have to take the receipt and the key(s) to another control desk near the pool and exchange both of those for large wrist bands, one per person, even for the infants. So I had to wear 5 wristbands even though I only had two lockers. If you have to go back to the lockers during your visit, you have to supply the correct numbered wristband to get your key back, which they sometimes keep. Then when you return the key to them after going to the locker, they put it against the number of one of the wristbands you still have. If you go back to the lockers more than once in theory you could end up with no wristbands! Other staff didn't insist on returning a wristband so they were getting confused too. You get about an hour in the pool complex, according to wristband colour, even when it is not busy, which is a shame, as there is a range of slides for the children. One lifeguard said you could go back to reception in your swimwear after the hour, having retrieved your passes from the locker and returned the wristbands, get another receipt and start all over again. It was quite farcical but it meant that each child only got 40 minutes in the pool as we had to have one sat out at all times.
The entertainment was good for the little ones being early evening although the kids' show was a little lame, compared to Park Resorts, and they had been subject to a costume and props cost-cutting exercise compared to the brochure pictures.
There is an extra charge for the softplay area which is unreasonable. The outdoor play equipment area is good as long as the weather is fine but the flat all-weather sports court was dominated by a few big boys playing football all the time. It needs a large playing field there if you don't want ball games being played against the side of the caravan or in the roads.
There's quite a nice beach front promenade to Porthcawl, taking about half an hour partly through some dunes, so a pushchair is awkward at a couple of points. The town itself is a little tacky and rundown but there are signs it is being regenerated.
We would certainly go again, when the children are over 4, or rope in an extra adult!

  • Stayed: April 2014, travelled with family
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1  Thank Veganomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

We stayed over Easter with a group of friends using Trecco as a base for some outdoor activities in the surrounding hills.

The management clearly know their customers very well. They don't try and pretend Trecco is any more "exotic" than it is. It's simply a holiday park in South Wales and very good at being just that.

As others have commented, the whole place is spotlessly clean and tidy, the staff are both friendly and efficient and the discreet security made it feel safe for the kids to have some freedom. They loved the swimming, cycling to the beach, the amusements etc. etc.

Top tip. Don't leave any food outside your caravan overnight or you may have some very noisy seagulls having an early breakfast on your roof ;-)

  • Stayed: April 2014, travelled with friends
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2  Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014 via mobile

Just got back from a 6 night holiday at trecco, this was our 4th visit & although there were a few downfalls this time unlike the last 3 visits we still enjoyed every minute & will be back last year. We went as a family of 6 (2 adults 4 children) our caravan was very small, we was in ash, the double bedroom you could only just walk around the edge of the bed, the shower was a curtain not glass doors which was a nuisance, no tin opener so we had to buy one, the fridge & light in the twin bedroom wasn't working but the staff was brilliant & fixed both right away, the evening entertainment was good although we had seen most of it before, food on site is VERY pricey, the pizzas on site were £16 but from the town was £11, also the coast bar, although very very nice food, very expensive with a family of 6, our first meal in there came to £60! Overall we still had a lovely time

  • Stayed: April 2014
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1  Thank brunettedonna19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Parkdean - Trecco Bay Holiday Park

Address: Bay View Road, Porthcawl CF36 5NG, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Porthcawl
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 7 Speciality Lodging in Porthcawl
Hotel Class:4 star — Parkdean - Trecco Bay Holiday Park 4*
Official Description (provided by the hotel):
One fantsatic big family fun park!You bring the family - we'll supply all the entertainment with crazy kids' clubs, our fabulous Splashland indoor pool, wet and wild outdoor play, bowling, bingo and basketball. And that's just for starters! When you're not whizzing down zip wires and watching live shows, you're only a hop, skip and a jump from a blue flag beach and countless other fantastic visitor attractions. * One of the UK's largest holiday parks * Right on the edge of a lovely Blue Flag beach * Explore the Glamorgan Heritage Coastline * Fantastic Splashland pirate themed pool * Live Showtime Entertainment every night ... more   less 
Also Known As:
Trecco Bay Holiday Park Hotel Porthcawl
Parkdean - Trecco Bay Holiday Park Porthcawl, Wales

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