We have just returned from a 4-night Sun Holiday, taking our dog and paying for an upgrade to a 3 bed caravan.
We had a really low expectation of the caravan, as pet friendly vans tend to be their older stock, but i have to say, we were pleasantly surprised.
The caravan was fantastic. Didn't look or feel old, was very spacious with a massive living area which would easily sit 8-10 people. Didn't smell like a pet van, very clean and in excellent condition. We did find the bed in the double bedroom very uncomfortable though with an obvious trough in the middle that meant we couldn't help rolling into each other all night.
The site itself is also excellent with plenty of on-site facilities to last the whole week. The main entertainment is great for kids and its good to see they have kept the structure of the original Sid and Lizzie from Weststar Holidays when they took them over.
Loved the fact that the indoor pool is free for guests, (a major plus these days). We also loved that the playpark, splashpark and crazy golf is all situated within the grounds of the Coast bar and restaurant meaning you can sit on the terrace and still keep a firm eye on the kids.
Loads of food outlets and options with prices being reasonable for a typical holiday park.
The only thing that stopped me giving this a 5-star rating was the lack of attention to detail. Small things like no sink plugs in the van kitchen, fridge door not shutting correctly meaning we kept leaving it accidently open,
I also thought the bar staff were a little unprofessional in the showdome. There were several incidences where the barmen were serving selected customers, namely those of the younger, prettier and female variety. MY partner witnessed it, after seeing a woman (appeared to be in her 30s-40's), waiting a long time to be served. They approach my partner first, who then prompted the barman to serve the woman who had been waiting as she was first. The barman instead ignored them both to serve a younger girl down the other end of the bar.
I myself went to the empty bar, where one barman was serving someone, the guy behind him looked at me, so i asked for two pints, for him to then just walk away down to the other end of the bar, completely ignoring me, despite the one who was serving, calling him twice as he walked away. Even if he hadn't heard me ask for drinks, he should of still offered to serve me anyway as he wasn't busy.
The next night, this same barman then tried to ridicule me about my football team and home town.
But the biggest downfall of all, was despite the fact that this is a very family friendly park, they seem to have completely forgotten about toddlers.
None of the bars or food outlets seemed to sell fruit shoots or similar drinks that a toddler could drink. The best we got a ordering a squash which then came in a glass. Not good for a 2 year old. Even the diner in the showdome had kids meals that only included fizzy drinks.
The two toddlers in our party, were also excited to learn we would be buying them a sid and lizzie t-shirt, only to be told the smallest sizes they had in stock were aged 5 or above.
There was no obvious baby changing facilities in the showdome, which often meant changing nappies in front of other guests in as dark an area we could find.
Such a massive shame as the park itself is excellent, and the huge majority of staff, from reception, to diners, to even grounds and maintenance staff, were very polite and friendly. So much to do, and apart from trips to the beach, there never a reason to need to leave the park.
We'll definitely be going back though as none of the negative points were enough to spoil our holiday. Its just areas they 'could do better'. For older kids, this would be a 5/5 rating.
- Official Description (provided by the hotel):
- One fantsatic big family fun park!You bring the family - we'll supply all the entertainment with crazy kids' clubs, our fabulous Splashland indoor pool, wet and wild outdoor play, bowling, bingo and basketball. And that's just for starters! When you're not whizzing down zip wires and watching live shows, you're only a hop, skip and a jump from a blue flag beach and countless other fantastic visitor attractions. * One of the UK's largest holiday parks * Right on the edge of a lovely Blue Flag beach * Explore the Glamorgan Heritage Coastline * Fantastic Splashland pirate themed pool * Live Showtime Entertainment every night ... more less
- Also Known As:
- Trecco Bay Holiday Park Hotel Porthcawl
- Parkdean - Trecco Bay Holiday Park Porthcawl, Wales