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“Disabled child refused on bumper cars funtasia holiday caused upset :(”

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Parkdean - Trecco Bay Holiday Park
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Disabled child refused on bumper cars funtasia holiday caused upset :(”
Reviewed 7 August 2014 via mobile

My 8 year old daughter was refused on bumper cars firstly we was told she wasn't tall enough even though we wasn't asked her height later we was told the real reason why she couldn't go on the rides is because she can't walk even though my children was going on with there dad ,my family felt discriminated against and left upset some staff was rude ruined the holiday booking was done wrong we booked Saturday to a Saturday ended up having to go on Friday instead ordered travel cot but they put high chair had to sort that mess out ,didn't get full 7 days as they expected us to check in 4 pm Friday then out 10 am nxt Friday they allowed us in at 2 pm after I rang but on arrival had to wate for keys more mix up,very stressful holiday don't want to stay again

  • Stayed August 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Reannxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 August 2014 via mobile

If you could garauntee the weather I'd come here every year for my holidays without hesitation. The caravans are spotless and therea always plenty to do and places to go. Great for a weekend away or a family holiday.

Stayed August 2014, travelled with friends
Helpful?
2 Thank Stephen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chevon M, Manager at Parkdean - Trecco Bay Holiday Park, responded to this review, 9 August 2014
Thank you for your review.

We wish we could always promise the weather but one thing we can promise is that the fun will always be waiting :)

Hope to see you again soon.

Kind regards,
Chevon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porthcawl, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014

We come to trecco every time we're in porthcawl and we love it! Great for the kids and not to expensive! Its a great place for all ages and the whole of our family love it in trecco! Its a lovely place and beautiful beaches that you can get to easily! We always love coming here! And we hope that you do to!

Room Tip: All lovely rooms!!!!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Lucy6JH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chevon M, Manager at Parkdean - Trecco Bay Holiday Park, responded to this review, 9 August 2014
Thank you for your review.

We love having you visit us! Its always a pleasure to read when a guest loves Parkdean's parks as much as we do :)

Hope to see you again soon.

Chevon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

I booked a week long stay at Trecco Bay for my wife and I and 3 kids (15, 11 and 5). The caravan itself was fine, nice and tidy and a reasonable size. The only issue with it was the location as we were on the corner of a roundabout and there is no space at all for the kids to play outside the caravan itself.
The complex was very outdated, the arcades were really run down and a number of machines would take your money and not work.
We ate at the Coast bar on our first night. The tables were filthy and prices seemed steep especially for drinks. I ordered the food at the bar and had a 30 second walk back to my table, much to my surprise the food arrived in less than 90 seconds of me sitting down which caused immediate alarm bells. As expected the food was shocking, the burgers had clearly been cooked earlier and microwaved. Splashland was okay for the kids. The showdome was very dated and expensive but to be fair the entertainers were great with the kids. The staff around the complex seemed to look completely defetaed and lacked any enthusiasm.
The real value for money was "people watching"! Some of the people who were staying onsite were a picture and although you shouldnt judge a book by its cover it was evident that it wasn't good to be anything better than poor quality
Needs a serious facelift for us to ever consider returning.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chevon M, Manager at Parkdean - Trecco Bay Holiday Park, responded to this review, 9 August 2014
Thank you for taking the time to share your experience.

We are sorry to read of your disappointment regarding your stay, constructive feedback is really helpful to Parkdean and we hope to welcome you back to a Parkdean park in the future.

Kind regards,
Chevon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ramsgate, England, United Kingdom
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 August 2014

A good resort and facilities. Good food but pizza takeaway rather expensive. Entertainment better suited for younger children with Sid and Lizzie characters. Great location if you want to visit Swansea and Cardiff. Llandraff caravan excellent
Would go again.

Room Tip: Wifi in main entertainment and restaurant complex
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chevon M, Manager at Parkdean - Trecco Bay Holiday Park, responded to this review, 9 August 2014
Thanks for your review and feedback.

Great to hear you'd visit us again and we hope to see you soon.

Kind regards,
Chevon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

Fabulous time was had here on a family holiday there is everything you could need while on holiday fab entertainment, extremely helpful staff kids loved it, short walk to porthcawl to get some welsh cakes is a must!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank October1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chevon M, Manager at Parkdean - Trecco Bay Holiday Park, responded to this review, 9 August 2014
Thank you for your review.

We appreciate you taking the time to share your experience and hope to welcome you back soon.

Kind regards,
Chevon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 August 2014

Porthcawl is our family retreat and we're still going back twenty + years later. The place has changed loads but still remains popular, stony beach of sandy (Depending on which you prefer) The nightlife for the kids is fantastic, there is lots to do and fab places to visit nearby.

The bus to the designer outlet is a fab added bonus.

  • Stayed September 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emzyp123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chevon M, Manager at Parkdean - Trecco Bay Holiday Park, responded to this review, 9 August 2014
Thank you for reviewing your stay at Trecco Bay.

Its great to hear that after 20 years you're still returning to Trecco Bay, we hope we have the pleasure in continuing to create those cherished holiday memories with you :)

We hope to see you again soon.

Kind regards,
Chevon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Parkdean - Trecco Bay Holiday Park

Property: Parkdean - Trecco Bay Holiday Park
Address: Bay View Road, Porthcawl CF36 5NG, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Porthcawl
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 7 Speciality Lodging in Porthcawl
Hotel Class:4 star — Parkdean - Trecco Bay Holiday Park 4*
Official Description (provided by the hotel):
One fantsatic big family fun park!You bring the family - we'll supply all the entertainment with crazy kids' clubs, our fabulous Splashland indoor pool, wet and wild outdoor play, bowling, bingo and basketball. And that's just for starters! When you're not whizzing down zip wires and watching live shows, you're only a hop, skip and a jump from a blue flag beach and countless other fantastic visitor attractions. * One of the UK's largest holiday parks * Right on the edge of a lovely Blue Flag beach * Explore the Glamorgan Heritage Coastline * Fantastic Splashland pirate themed pool * Live Showtime Entertainment every night ... more   less 
Also Known As:
Trecco Bay Holiday Park Hotel Porthcawl
Parkdean - Trecco Bay Holiday Park Porthcawl, Wales

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