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Best Western Plus Centurion Hotel
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Reviews (533)
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All reviewsleisure facilitiespark and rideswimming poolhelpful receptionisthealth clubindustrial estategreat facilitiesdeluxe roombar menulovely hotelno air conditioningminute drivesunday eveningrestaurant staffweekend staysteam roomwedding venue
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334 - 339 of 533 reviews
Reviewed 4 March 2014

A lovely hotel not far from Bath. Excellent facilities and friendly staff. Food delicous, we couldn't fault it. The room was well laid out and was quiet of an evening. Spa facilites lovely too with a fantastic hot tub.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western GB
Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

My husband and I stayed at the hotel overnight on 22nd February. Staff were very friendly, the room was comfortable, though the bathroom was small, but did have a small bath. The main problem here, as has been mentioned by others, are the changing facilities. As the male changing rooms are closed for refurb., men are supposed to change next to the gym, though as my husband found out it is in fact a mixed area. There were no notices in the changing room to suggest this and thankfully he was clothed (but a little shocked) when a lady entered the changing area with children in tow.

The big plus points for the hotel are the excellent quality of the breakfasts along with the cost, which, when compared to hotels in Bath, which is only a short drive away, is great value for money.

  • Stayed: February 2014, travelled as a couple
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Thank Springbeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCenturion, Manager at Best Western Plus Centurion Hotel, responded to this reviewResponded 19 March 2014

Dear Springbeauty

Thank you for you review and I am very pleased you enjoyed your stay with us and specifically your breakfast. We pride ourselves in using the best ingredients and ensuring a good selection of items to choose from.

I would like to apologise for any inconvenience the work we have taking place at the moment might of caused you. The disruption is unavoidable but the end result will be great with both leisure changing rooms being fully refurbished.

We all look forward to welcoming you back in the near future to visit Bath again.

Shelley
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
BWCenturion, Manager at Best Western Plus Centurion Hotel, responded to this reviewResponded 19 March 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 February 2014

My wife and I stayed for two nights at this hotel. The room was very comfortable -as was the bed.

Staff very friendly andf the food was excellent too.

However, the Spa let it down. The women's changing room is badly in need of refurbishment, and the men's changing room was out of action. I had to change in the gym changing room which had cubicles. However, I never found the shower which was apparently through a sliding door!

The pool itself also needs refurbishment.

A small point: I ordered a morning pper which never arrived.

  • Stayed: February 2014, travelled as a couple
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Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCenturion, Manager at Best Western Plus Centurion Hotel, responded to this reviewResponded 17 February 2014

Thank you John for writing us a review on trip advisor, It's great to hear that you enjoyed your stay here with us.

We are in the process of refurbishing both of our swimming changing room at the moment which is why you would of changed in the gym. Once we have completed the men's we will move onto the ladies with completion by the end of April something we are all looking forward to.

Thank you once again for your kind words and we hope to welcome you back to the Centurion Hotel soon.

Shelley
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

Good room, very clean, helpful staff. The pool and sauna were also very good and clean. We did not have breakfast. The only disappointment was the restaurant. Whilst the staff were very friendly, my wife's vegetarian option main meal portion was minute and very poor value for money. As well as leaving her hungry (and she is underweight and not a big eater) she also has a jaw problem that makes chewing difficult and asked for the vegetables (what there was of them) to be very well cooked and soft, but they were practically raw and inedible for her. My meat-based meal was OK though, although not on the generous size portion. We would stay there again, but not eat there. The value for money rating is based on our combined hotel and restaurant assessment - the hotel alone would have got 5 star.

  • Stayed: February 2014, travelled as a couple
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Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCenturion, Manager at Best Western Plus Centurion Hotel, responded to this reviewResponded 17 February 2014

Robert, thank you for taking the time to write a review for us.

I am pleased to hear that you found the hotel and staff to be 5 star but disappointed to read about your experience in the restaurant. We always try to ensure that all dietary requirements are met and customers are satisfied with their meal. I will make sure that the problems you experienced are looked into.

It is lovely to read that you will be returning to stay with us again, we look forward to seeing you soon.

Shelley
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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