It's easy to find charming, historical accomodation in Italy - what makes the difference is customer service. This hotel had little to give us. We arrived, wet and tired after motorbike riding in the rain,looking forward to the 'Superior upstairs room with a view' as per our confirmation email. We were greeted with "You're a day late" (they'd not updated their email correspondence and bookings to show our changed booking), and were shown to a dark, dreary, ground floor 'suite' with a view of roof tiles. Wi-fi was only available in the dark, dreary, outdated lounge room on the ground floor. Our travel companions, on the other hand, received a lovely 'Superior Suite' upstairs, with a balcony and view, next to the beautifully painted lounge room. On questioning our disappointing accomodation, seeing that we were paying the same as our friends, we were informed we could look for another place if we wanted. After incredibly helpful and friendly service at Amalfi 'Hotel Margherita' we were quite taken back by the attitude of the owner. The next morning he stubbornly refused to give us the room at a reduced rate even though we showed him the email confirming a 'room upstairs with a view'.
Our experience was very disappointing and we certainly can't recommend this hotel. On the other hand, our friends got exactly what they expected and are more than happy. Goes to show, it's all about your own experience of a place.
If you decide to stay, ensure you confirm you have a 'Superior Room' upstairs with a balcony and view - or you too may get put in the 'dungeon'!
- Official Description (provided by the hotel):
- Palazzo Bocci, which opened as a hotel in 1992, has paintings by Benvenuto Crispoldi and an architectural style that is enlivened by in-between floors, split-levels and niches. The building offers its guests surroundings and rooms that evoke an atmosphere of rare beauty, such as the fountain at the entrance, the hanging garden with two century-old palm trees, the spectacular Hall of Frescoes, the rooms, the luxurious suites, plus views and hidden corners that the Hotel Palazzo Bocci jealously preserves as if they were a treasure. ... more less
- Reservation Options:
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- Also Known As:
- Palazzo Bocci Spello
- Palazzo Bocci Hotel Spello