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“perfect holiday at paloma pasha.”

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Paloma Pasha Resort
Ranked #2 of 11 Hotels in Ozdere
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“perfect holiday at paloma pasha.”
Reviewed 4 July 2014

What can I say the most fantastic place I have ever stayed at, the food was amazing so much choice. The staff are brilliant kind and so helpful, nothing was too much trouble and a special thanks to yusev in the piano bar and Hassan in the dinning room perfect service. I would highly recommend this hotel our visit was magical 5 star is not enough I would give it well more if I could. I am already thinking of returning here next year.

Room Tip: All rooms are excellent
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  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paula U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (320)
Date | Rating
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  • Dutch first
  • English first
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English first
Leicester, United Kingdom
Level 5 Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 4 July 2014

Don't know where to start!

My cousin and I booked the Paloma Pasha after receiving great reviews from other members of Tripadvisor. Our holiday was part of my 40th Birthday celebrations.

We arrived after a 50 minute minibus ride to such a wonderful check in. We were greeted warmly by Mehmet and another gentleman (so sorry, cant remember his name but wore a grey suit) to be told we had been upgraded to a Terrace Suite. My goodness what a wonderful surprise!

We were allocated room 150 which was totally amazing. Ground floor with direct pool access which two terraces, one with comfy lounger chairs and table and the second with 2 wooden sunbeds with cushions and an amazing hot tub. To top it all, a direct view of the beach, how lucky were we?! Our room was spotlessly clean, in fact the whole hotel is.

We had an amazing week even with a few laughable hiccups, nothing was too much trouble for any of the staff, Emma and Yasemin from Guest Relations were so informative and we loved to have little chats with them, so accommodating and professional. I don't understand other reviews who have said that the bar staff aren't very friendly, a simple please and thank you with a smile is all they are looking for. We made some great friends during our holiday and when we left some the waiters, Martin (Entertainment Manager) and Yasemin came to say goodbye, another holidaymaker made the comment 'that we must of made an impression' yes, being friendly, using our manners and acknowledging how hard they work means a lot to the staff.

We found the food to be excellent, I put 3 pounds on in weight! The main restaurant has such a vast array of different food and they really do cater for everyone. No one, even fussy eaters will go hungry at this hotel. We were lucky enough to eat at 2 of the Al a Carte restaurants, Safran and Ada, what amazing food and again the staff were so funny and friendly. The Safran staff presented me with a beautiful birthday cake and bottle of champagne.

I cannot forget Hasan 'our waiter' who served us most meal times, what a credit to the hotel, so professional, he only had to see us coming and had a table ready together with our usual tipples of dry white wine and Malibu and Coke, all this with a smile. We never saw him stop, he was totally 'on it' you never needed to ask for anything, he was one step ahead.

There is so much I could say about this hotel but, other reviews do get it spot on. I really would love to return.

Thank you Emma, Martin, Mehmet, Yasemin, Serkan, Hasan and all of the wonderful staff at the Paloma Pasha.

Hope to see you all again soon.

Nicola & Tash xxx

Room Tip: 150 terrace suite, totally amazing with direct pool access
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
6 Thank Chelsea121008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 July 2014

We had a great week at the Paloma Pasha Resort. It really is a lovely hotel and the service is outstanding.

We arrived about 9.15pm and were greeted at reception. But, rather than check us in immediately they took us down to the restaurant to catch dinner which finished a 9.30pm. I thought this was a great start, and a true reflection of the unbeatable service we were set to receive throughout the rest of our stay. After dinner we returned to reception where we were checked in and shown to our room. This was spacious, clean, modern and had plenty of wardrobe space. The bed was large and comfortable and the view from the balcony was beautiful. The room also had a mini bar that was stocked daily with beer, soft drinks, juice and water. I always take my own hairdryer on holiday because they're never powerful enough, but I have to say even the hairdryer on the bathroom wall was OK!

The pool and beach areas were lovely, well kept and had plenty of sun beds and umbrellas. The entertainment team worked hard around the pool but didn’t bother anybody who didn’t want to join in. Cold drinks, fresh fruit, icecream and cold towels were brought around the pool daily.

We were always greeted warmly at mealtimes and shown to a table by one of the waiters. We were always asked what we'd like to drink as soon as we sat down. The food was fantastic with plenty of variety for all. Hot dishes were plenty warm enough and the cold dishes were fresh and well presented, as was the bread selection. I particularly enjoyed the desserts, so much choice!

The hotel has a great cocktail list and internationally branded alcohols are included. The terrace bar has large comfy seats and great views over the coastline.

My only disappointment was the location. Ozdere itself is only a very small town with only a few shops. We got a taxi to Kusadasi one day (€70 return) where we were able to do some shopping and sit in the marina.

I would definitely return, and I'd also recommend it to others looking for a relaxing week in the sun.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Helpful?
5 Thank minnie29mouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horsham, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 July 2014

Second year in a row at this hotel and had a lovely stay again. Can't fault the food, hotel, facilities, or standerd of rooms. Even with a rubbish view. all we did was sleep, wash and change in it so no issue with view at all. Will continue to visit this hotel for years to come for a relaxing week away, however the staff are shocking with the exception of Emma and levant who are amazing!!!! Whilst at lunch one day she come down to give my daughter an inflatable ring for the pool. Will do anything for anyone!! This woman deserves a medal. The bar and resturant staff are absolutely useless. Rude, ignorant(unless they are being tipped in which case they treat u like royalty) never took drink orders at meal times, ignored us at the bars, even my 7 yr old daughter commented on how invisible she felt when trying to get a drink. Only one bar person at a time so you have to wait an eternity to get your drinks. It seems if your not German or French you may as we'll not be there. They use local college kids as dogs bodies and is awkward to watch. If they sacked all staff( except Emma who should be made general manager) and employed people who wanted to do their job this place would be amazing!!!!! Also entertainment budget seems to have been dramatically cut from last year!!!!! All in all love the place just not the staff

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Marc T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma_Muller, Guest Relations Manager at Paloma Pasha Resort, responded to this review, 3 July 2014
Dear Valued Repeat Guests,

Thank you so much for you sharing with the wider travelling community here on Trip Advisor about your recent stay with us at Pasha.

We are very pleased to hear you loved our hotel so much that you will be returning to us again next year. Your positive comments will be passed onto the personnel for their encouragement. We are however saddened to hear that you found our service in the bar and restaurant disappointing. We take all comments very seriously into comsideration and we will be passing them onto our F&B management team.

Once again thank you so much for your kind words and we look forward to welcoming you and your family back next year. Keep up the good swimming!

Kindest regards from Özdere,

Emma MÜLLER
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 June 2014

A really great hotel. Lots to do from the gym to the indoor pool, mini golf. No need to worry if you have a dull or rainy day here, the spa is well worth a trip.
When we arrived we were greeted by an English lady (Emma) who told us everything we needed to know. The hotel is absolutely spotless!! There wasn't one spec of dust anywhere. Every thing feels clean and new. We had a junior suit which was stylish and spacious. One room has one gigantic bed and in the other two sofa beds. The one and only gripe was that the sofa beds were very uncomfortable! There was a bar in the middle and a very thin mattress and an iron bar stricken out the side which I kept banging my leg on. When I mentioned it to the Emma she had an extra mattress sent to my room immediately. Nothing was a problem.
I had a 6 month old baby and this is where the hotel really demonstrated that they cater for everyone. They had purée ready at lunch and dinner, a blender, a steriliser and a microwave! It made life so much easier. The also had large round sun beds which were ideal for sharing with baby. More of these would be welcomed. Would definitely recommend this hotel.
The down sides were there wasn't much to do out the hotel and nothing to do in ozdere. Tours were over priced. Get a private taxi to take to instead, it works out cheaper. Be warned they don't drive slowly!!!
The restaurant was exceptional. Formal but relaxed dining. Food was well presented and a good variety. They had plenty for vegetarians and their fish night is really out of this world. They put a huge amount of effort into it.
Overall a great place to spend a relaxing week. Would go again.

Room Tip: Junior rooms are fab room 203 was lovely.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Service
Helpful?
2 Thank Whatithink2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma_Muller, Guest Relations Manager at Paloma Pasha Resort, responded to this review, 30 June 2014
Dear Valued Guests,

Thank you so much for taking the time out of your busy schedule to share with the rest of the travelling community about your recent stay at Paloma Pasha.

At Pasha we always aim to provide the best possible customer care and attention that we possibly can so that each and every one of our guests feel happy and well catered for. We are very gladdened to hear that you found the baby buffet and baby facilities to be of an excellent standard.

We sincerely hope that we will have the chance to warmly welcome you and your family once again to Pasha for more family fun and relaxation.

Summery Wishes from the Pasha Team,

Emma MÜLLER
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland
Level 5 Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 June 2014

This stylish resort is located in quite town called Ozdere, a small remote town of Izmir. Almost a 2-hour drive from the airport. All inclusive resort, specious rooms, good food, nice people, sandy beach, Try a la carte restaurants.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Plankty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gravesend, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

truly a fab hotel good food good people, special thanks to Emma in guest relations in helping with my wife's food allergy (Gluten Free) and especially to tujan & Omar your waiters.

we'll worth a visit.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma_Muller, Guest Relations Manager at Paloma Pasha Resort, responded to this review, 30 June 2014
Dear Valued Guests,

Thank you so very mcuh for taking the time to share with others about your recent stay at our resort.

We always pride ourselves in giving excellent customer service and satisfaction and we are pleased to hear that we achieved it on this occasion.

For all special dietary needs we encourage our guests to inform the hotel so that a special menu can be arranged. It is good to hear that you enjoyed your glüten free food throughout your stay with us.

Sending lots of love and sunny wishes to you both,

Emma MÜLLER
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paloma Pasha Resort

Property: Paloma Pasha Resort
Address: Cukuralti Mahallesi Ataturk Bulvari, Ozdere 35495, Turkey
Region: Turkey > Turkish Aegean Coast > Izmir Province > Ozdere
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Ozdere
#2 On the Beach Hotel in Ozdere
#2 Spa Hotel in Ozdere
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Paloma Pasha Resort 5*
Number of rooms: 268
Reservation Options:
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Also Known As:
Paloma Pasha Hotel Ozdere

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