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“Reception staff a disaster.”
Review of Yasuragi

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Yasuragi
Ranked #3 of 4 Hotels in Nacka
Certificate of Excellence
GreenLeadersSilver level
Bangkok
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Reception staff a disaster.”
Reviewed 24 September 2012 via mobile

Like some fellow guests has reported this place have to improve their service. On my visit the staff in the reception was impolite, rude and ignorant. That is above not being informative abouth the spa routines and other practical things.

One should bear in mind that this place is part of the Scandinavian Choice hotel chain, owned by a Norwegian multi millioner, we expect, and they should deliver, better service.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Apknug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Gotland
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 9 August 2012

This is a Hotel with nice Japansese inspired rooms, not a spa, and definitely not a Japanese bath (Onsen) even if the web site and marketing tries to give you that impression. The hotel has some very nice rooms with separate baths in Japanese style and the restaurant has many interesting Japan-inspired dishes worth trying. The prices are high or very high and the delivered quality varies. The whole establishment give you an impression that it is built for very large conference groups, and maybe as a conference or group travel guest you would be better taken care of than as a couple. We were unfortunate to book a day when the baths and restaurants were filled with kids - not at all peaceful. Many things were far from what we expected, maybe because it was in the summer and they were working on re-constructing the premises. It has potential!

Room Tip: Double check what is included, compared to the presentation on the web site. Ask if all restaurants...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laotse2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
86 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 1 August 2012

Yasuragi is a quiet and relaxing spa hotel in Stockholm archipelago, 30 minutes taxi drive from city center. I stayed here for one night and spent 24 hours wearing only Japanese bathrobe yukata and slippers - even while having dinner.
Here you don't have to stress about how you look. You'll totally forget it.
Japanese bath is amazing, especially the hot pool outside in a forest.
The place is huge and it feels like a labyrinth. It takes awhile to get around the hotel and it almost require a navigator.
What they should improve is their service. When I checked in I was given my room key but they didn't explain anything: Where is the spa? The opening hours? What to wear? When and where breakfast is served?

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelboysc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweden
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 March 2012

Nice spa hotel with good food. The hotel is quite large and flat so it is quite a long distances to walk from room to spa department. Many fun activities to participate in (tea tasting, karate, yoga, etc.) and slippers, yukata and swimsuit free of charge to take home.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mullibull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nynashamn, Sweden
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 February 2012

High quality location, though it's a bit pricey. The dining is excellent and the heated outdoor pools are very relaxing and quite a blast to be in when there is some snow around.

The facility itself could use some more work as there are huge slabs of concrete visible here and there.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maciekish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
135 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 20 January 2012

This place a few miles outside central Stockholm is very quiet and relaxing place. The warm baths (can recommend the silent section) and the slow activites really makes you forget the busy everyday life. The food is also excellent with sushi and sashimi as starters, followed by a Teppanyaki show (although I have seen much better). All this does of course come with a price! And in this case the price is a bit too high considering the service and the quality of accomodation you get. The standard rooms are also a bit old and in need of refurbishment. It was a great one-time experience, but I will not return.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank makkipakki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
185 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 18 December 2011

I visited with a largeish group of colleagues some time ago (I checked friends, not business to describe the trip - this is not a business hotel and this was more a celebratory visit).

The rooms were ok, the spa was nice and tranquil (maybe not the best fit for our group) but the dinner was truly excellent. We had a nine course dinner and some really nice sake. The chefs were preparing the food on a stainless steel plate, with the diners (perhaps 9 each table) sitting around, getting immediately the dishes.

The dinner was truly the highlight of the visit - the reason why I would come back gladly. One of the best dinner's I've ever had.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peki321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Yasuragi

Property: Yasuragi
Address: 6 Hamndalsvagen, Nacka 132 81, Sweden (Formerly Yasuragi Hasseludden, an Ascend Hotel Collection Member)
Region: Sweden > Stockholm County > Nacka
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Nacka
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Yasuragi 4*
Number of rooms: 191
Official Description (provided by the hotel):
Yasuragi is a peaceful oasis where you can enjoy Japanese baths, activities and treatments as well as faboulous meals in the Teppanyaki or Tokyo restaurants. An overall experience inspired by the best from Japan. Go here by car or bus, or enjoy a boat trip through Stockholm's stunning archipelago! ... more   less 
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Also Known As:
Yasuragi Hasseludden Hotel Nacka
Yasuragi Hasseludden Stockholm
Yasuragi Hasseludden Hotel Stockholm
Yasuragi Stockholm County, Sweden - Nacka

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