I know you get what you pay for ... but how much should you pay for a mouldy shower basin; dirty bedroom walls; broken elevator; TV screen so dirty that you can write your name on it; caked dirt on bathroom floor and worst of all ....bed bug powder all over the wooden slats under the mattress and falling onto the carpet?
Before you say something like, "Must be making this up", No, I'm NOT exaggerating - See the photos. We had booked for 3 nights to visit local relatives and friends. We checked in late in the afternoon, quickly changed clothes and rushed out without really checking out the room or bathroom. When we got back later that night and put on the lights, we got a shock at the state of the room (See the photos) and complained to Vadim(?), the night receptionist, who did his best to be helpful. In brief, we were totally disgusted and left early the following morning after getting a full refund. Charlotte was extremely helpful and apologetic and gave us our money back. I must thank her for being one of the very few positives of this hotel.
Not sure where to begin without sounding like I'm making this up but I'll start with the worst part, which is the actual BED. We had a kingsize bed and at first we thought that the hotel didn't put big enough sheets on the bed. However, when we asked for sheets that fit, a staff person told us that the Ibis chain now has a policy not to have sheets covering the whole mattress, but only to cover the mattress topper, leaving the mattress bare. This begs the question of who else has been in contact with that mattress and what did they leave behind? Even more disgusting was the bed bug powder that I discovered in the morning. I couldn't work out what the white powder was that had dropped onto the carpet all around the bed, so I lifted the mattress and found a thick layer of white/grey powder all over the wooden frame. (see photo) When I asked about it at reception, I was told, "Oh, yes, we use that to control the bed bugs" .......!!! Enough said!! Yuk!!!
As for the BATHROOM: the walk-in shower had a ring of mould between the shower walls and the shower basin, along with a hole about one foot up from the shower floor, underneath the shower head. (Again, see the photos.) We assumed that there used to be some sort of overflow drain there and the cover was missing, leaving a rusty, dirty, gucky hole. There was caked brown dirt along the skirting (base) boards, behind the door and under the sill of the bathroom door. The hand-wash lotion was in a large, wall-mounted squeeze tube, which presumably should have been refilled between guests but was just about empty. Given the lack of cleanliness of the rest of the room and bathroom, I wondered how many other people had been squeezing that tube and whether it could have been cleaned but not refilled?
The BEDROOM walls were streaked with dirt, including on the wall above the headboard. Yes, I know that people can be careless with luggage and "ding" the walls leaving black scuff marks and dents in the plaster, but above the headboard of the bed .....? Dents and scratches are one thing but a spilled drink down the wall is something else and there's no excuse for it not being cleaned off. (again, see the photos.)
The lift (elevator) wasn't working properly and had finally stopped altogether when we returned home late on the Saturday night.
The corridor lights are on sensors, so that when you get out of the lift, only one section of the hallway is lit, leaving the rest of the corridor dark until you actually move into it, when the lights come on. Not sure that I'd feel comfortable if I was alone. I understand the energy conservation aspect of this but, from a security perspective, long hallways have to be well lit without dark nooks and crannies.
Again, you may say we are being too fussy but we have travelled to many countries, including India, Nepal, Africa and South America and this room was the most squalid and dirtiest that we've ever encountered. A "basic, no-frills" hotel room is one thing - a dirty hotel room is something completely different and is totally unacceptable. Do yourself a favour and go somewhere else.
- Official Description (provided by the hotel):
- Free Wifi now throughout the hotel! Ibis Bradford has a fantastic canal side location, 5 minutes walk from the Unesco world heritage site of Saltaire Village. Railway station just 3 minutes walk away and a 10 min train journey to Leeds. ... more less
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- Also Known As:
- Ibis Bradford Shipley Hotel Bradford
- Accor Bradford Shipley