Ok we are being totally honest here. I have read reviewers comments before we booked the hotel and thought I would make my own opinion as surely it couldn't be that bad! I am sorry fellow reviewers for not believing some points made...all I can say is what a terrible hotel! I have been in four or five star rated hotels over the years and believe me this hotel is indeed needing some TLC!
Reception staff were ignorant and were not helpful with information.
We were located on the third floor and over the tennis court.. Unfortunately early hours ( 2am or even 3am) we had the bottle lorry collecting bottles which I can tell you was not good when you have an eight year old ( and indeed us!) trying to sleep. We could not keep a window open due to the staff and deliveries making that much noise in the early hours of the morning! I am not exaggerating!!!!
The rooms were in need of a paint, the air conditioning didn't work and the pillows were no wider than a kitchen towel!
CNN was the only channel available and to top it off our maid kept on changing the channels!
Cracked tiles as we stepped onto the veranda which we had to be careful in case we had an accident!
To top it off we had spaniards who were staying in the hotel having lengthy conversations at night, in the corridor, in the early hours of the morning! No consideration for other guests!! They were very senior and should have known better! We were so tired each night that we ended up having our own siesta in the afternoon just to get some sleep!
I agree with the other reviewer that the restaurant is catered for the locals and the food is certainly only a 2 star! Don't be deceived by the lovely photos of the hotel! They are a market ploy! You think you are getting a bargain and believe you me you are not! Food was disgusting and there was a lady from the kitchens who came out and shouted at the guests for taking food from the childrens area.
The waiter/ waitresses were arrogant and rude and when you told them your room number they seemed to not believe you and wanted to see your room card to check! It was interesting they never asked the Spanish guests for the card for proof!
Leaves around the area, piled up around the edges. No maintenance
The swimming pool was dirty and not cleaned out...I worried when my boy went in as he is a wart baby and to not go in the pool was torture for him!
The indoor swimming pool was dirty and I am not sure when it was last cleaned
The only good thing was the lifeguard was around to ensure little ones were safe but the floor was slippy and no maintenance.
Tennis court was flooded when it rained and very unkept
Squeaky playground, old swings in need of TLC and some oil!
Games room - some machines were not working
So anything good you ask? .... Ermmmmmmm... No sorry you asked for an honest opinion and you got one. I have never reviewed before but felt that it was only right I told you what happened to us.
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- Also Known As:
- Palas Pineda Hotel La Pineda
- Gran Palas La Pineda
- Gran Palas Hotel La Pineda
- Palas Pineda La Pineda, Costa Dorada, Spain