After reading some previous reviews that were not so good of this hotel, my partner was not at all convinced it was the place for us. We were travelling with her son (J) who has Down's Syndrome, so she is wary of going anywhere people appear 'unfriendly'. Well...... those reviews could not have been further from the truth! On arrival, we were made more than welcome by the reception staff, we had asked for a low floor/quiet room, and that is what we got. Our room had a large double bed, and a standard size single.Other hotels were only offering a camp bed for the third bed, not ideal for a strapping 24 year old for 10 days.The room was well equipped, cleaned/tidied daily. Yes, you had to pay extra for remote (didn't bother, as tv still worked without, and besides your on hols!!) Safe was extra, again, didn't use as we kept money on us.
Restaurant staff were extremely friendly especially Epi, Antonia, Juan and Mateo who looked after us, and spoilt J on his 24th birthday with a bottle of champagne, decorating our table in the evening and making him the most beautiful chocolate cake! The food was plentiful, with different dishes each night, and the chef cooking fresh most evenings. Even the pickiest of eater would be able to find something to eat I am sure. Yes, they clear your plate away quite quickly after you have finished, but far better than having to sit with dirty plates on the table for ages. At no time did we feel that we were being rushed to vacate our table.
On to the entertainment staff ; Selina and Adam are the stars of our holiday, outstanding and excellent at their jobs. We have been on lots of Thomson Gold hols, and this is the only one that we have got involved in ALL the activities/games throughtout the day. They encouraged J to take part in everything. Totally agree wth Ed2010, may be a 3 star hotel, but you get 5 star service. The acts we saw during our stay were very good Fake That, Whitney and the Brothers of Soul were excellent, although 'Rod Stewart' left a lot to be desired. He appeared to be using his own sound system and sounded like he was in a biscuit tin.No fault of Adam and Selina who were trying hard to rectify the problem, to no avail Bar staff service was excellent, and unlike previous experience of AI, we were never sitting with an empty glass. Paco, Mateo and Toni were great and a special mention and thank you to Zaida, who took a shine to J and wouldn't do the La Bomba waiters dance unless he was with her.Not much more to add except that we had a fantastic time, J was in his element and we made a few friendships along the way, which we hope will continue over here. Thanks everyone,
- Official Description (provided by the hotel):
- Fiesta Hotel Castell Playa**** is the ideal place to spend a fabulous holiday with your couple. This totally refurbished adults only hotel is perfectly located to spend your best relaxing and romantic holidays with your other half ... more less