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“Exellent relaxing holiday!!!”

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Fiesta Hotel Castell Playa
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Exellent relaxing holiday!!!”
Reviewed 5 August 2014

Just had two weeks at the Castell Playa and it was brilliant, food was excellent - good and varied choices, sunbeds the best ever, staff great and the rooms comfortable. We did not take the all inclusive option so we could go out in the evening to local bars, glad we did not take the option as the entertainment (what we saw of it) was very amateur and the local drinks are not what we like but this is just our opinion. The local area is very quite (just what we like) and the views are stunning, we had a sea view room and the view from the balcony was beautiful. Would recommend the Sa Gavina bar/restaurant for an after dinner coffee as the view is stunning and the staff are very welcoming. I will be returning to the Castell Playa sometime soon, I hope!!

Room Tip: Pick a sea view room.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank WLManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Guest Relations Manager at Fiesta Hotel Castell Playa, responded to this review, 12 August 2014
Dear Sirs:

First of all thank you very much for trusting us and choose the Castell Playa & Palladiumhotelgroup for your holiday

Also thank you very much for your kind comments, for us it has been a pleasure having you as a customer and we are pleased that you have enjoyed your stay with us. We will consider all your suggestions and will try to improve our service to satisfy all your expectations.

Thank you very much once again and hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (876)
Date | Rating
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English first
Dunstable, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

Just returned from a week in this hotel, we had a lovely time just me and my husband it was very relaxing, Room was lovely and clean, we paid a little bit extra for a sea view room and it was well worth it as view was amazing. The décor and exterior we found a little dated, a bit like the island to be honest. Food was good, different themed nights and catered for English people which was great, Staff very friendly and helpful, some days we didn't even have to get off our sunbeds as they would come round and ask if you would like a drink, Poolside wasn't what we expected was smaller than advertised, but we were always able to get a sunbed as you can not reserve them as if you do the towels get put into a bag and taken away. 20 euros it cost to get pool towels as a deposit for the pleasure, at previous Thompson 4 star plus they were given to you and changed on a regular basis without a deposit. Pool got quite deep we thought this might have been a problem as my husband cant swim but the hotel provides floats which was lovely . Most things we experienced were good but one thing we didn't understand was signing for you drinks every time you ordered one and also having to put room number down too when you are wearing a all inclusive wrist band, we also found it confusing to what drinks were free and what you had to pay for. This was also the case with other things like water in your room which wasn't included which we thought should have been a necessity as you cannot drink the tap water. Resort was fairly quiet but there are some lovely bars (Bar 51 did just a treat and they sell lovely cocktails) and restaurant if you take a short walk but there are a few steps and hills, This is the same for the beach but it is well worth the walk as the beach is BEAUTIFUL. At times we did tend to get board, Hotel entertainment wasn't the best but on our last night we saw the Temptations and they were brilliant! Thompson reps were only interested in selling excursions and didn't tell us much about the hotel its self. We have stayed in other Thompson four star hotels and this was not a good as what we have previously experienced and couldn't understand why this was a four star gold. But overall a good holiday.

Room Tip: Sea view room was amazing and very quiet.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Leanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Guest Relations Manager at Fiesta Hotel Castell Playa, responded to this review, 6 August 2014
Dear Leanne M.:

First of all thank you very much for trusting us and choose the Castell Playa & Palladiumhotelgroup for your holiday

Also thank you very much for your kind comments, for us it has been a pleasure having you as a customer and we are pleased that you have enjoyed your stay with us. We will consider all your suggestions and will try to improve our service to satisfy all your expectations.

Thank you very much once again and hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
south yorkshire
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 August 2014

Just returned from a 2 week break at this great hotel.
everything about it was 1st class. In particular the friendliness of ALL the staff. The food quality and choice was terrific. The drinks were also great. Good entertainment especially. MELLOW YELLOW the resident duo they were 1st class. I don't think I heard the same song twice from them. The girls in the entertainment team were really good. The location at the top of a big hill should not deter anyone as the hotel runs a very efficient courtesy bus to and from the beautiful beach.
It was our first visit to Menorca and it wont be our last.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SouthYorkshireKeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Guest Relations Manager at Fiesta Hotel Castell Playa, responded to this review, 12 August 2014
Dear Sirs:

First of all thank you very much for trusting us and choose the Castell Playa & Palladiumhotelgroup for your holiday

Also thank you very much for your kind comments, for us it has been a pleasure having you as a customer and we are proud that your stay with us has been so special.

With customers like you, all our hard work is worthwhile.

We hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 August 2014

We got back from a week away at the Fiesta Hotel and found it to be very relaxing. I know a lot of people complain that it may be more suited for the older (much older) generation, but we were only 19 and 18!

We always found something to do every day, even though we had quite strange weather. It was mostly cloudy whilst we were there and it rained a few times.

Everything about the hotel is up to standards, in fact it exceeds in most areas. I usually go on cruises with my parents and found the hotel to be of the same standard.

The only issue we must point out is that we had a family of ants, mainly in the bathroom but some were even found in the wardrobe AND ON THE BED. We made a note about it for the maid but this got ignored. The next day we told reception and the girl said she was sending someone up straight away. So, we went up to our room but had to wait near the lifts as the maid was in there; we could see that the maid had also noticed the ants and started spraying them with air freshener. Why didn't she follow this up and tell someone I don't know... it would have been nice if she had! Anyway, we waited upstairs for THREE HOURS and still the maintenance man had not been to our room. By this time it was too late to wait any longer. So needless to say, the ant situation did not get resolved until our last day when the rep told the reception about it and someone came up to spray the room. (only writing about this in hope that the hotel can sort it out, not writing to put anyone off)

So, if anyone on here had room 223, let me know if the ants have gone!

The surrounding nightlight is very, very quiet. We went to the Australian bar for the world cup final and there was only six couples.

Beach is lovely by the way! It made a really nice day out and isn't far to walk if you're okay with hills and steps.

Overall we loved the hotel. The only fault was the ants.
Glad to know that the sunbed situation has been resolved.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
7 Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Guest Relations Manager at Fiesta Hotel Castell Playa, responded to this review, 6 August 2014
Dear Louise S.:

First of all thank you very much for trusting us and choose the Castell Playa & Palladiumhotelgroup for your holiday

Also thank you very much for your kind comments, for us it has been a pleasure having you as a customer and we are proud that your stay with us has been so special. With customers like you, all our hard work is worthwhile.

We hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2014

What a brilliant holiday. Food was fantastic, all staff where extremely helpful and entertainment was spot on every night . Only had one tiny little slight complaint , two single beds which made it a little hard to cuddle up in the night as someone would fall down the gap but that's the only fault I could find on a truely faultless holiday ( the room was specified as this though ) .We'd like to say a extra special thank you to all the staff from the hotel and Thomson gold team for such a great holiday and we can't wait to go back .

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bikerboy216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Guest Relations Manager at Fiesta Hotel Castell Playa, responded to this review, 6 August 2014
Dear Sirs:

First of all thank you very much for trusting us and choose the Castell Playa & Palladiumhotelgroup for your holiday

Also thank you very much for your kind comments, for us it has been a pleasure having you as a customer and we are proud that your stay with us has been so special. With customers like you, all our hard work is worthwhile.

We hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lasswade
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 August 2014

Enjoyed my 1 week Thomson Gold holiday all inclusive.
But my review title gives a clue with lower case letters in the word fantastic. I cannot score less than 5 for overall rating. The food was plentiful and varied each serving for breakfast, lunch or dinner. The waiting service was punctual and attentive and easily value for money. The resort was tiny and therefore my base at the hotel was well chosen and need not move from the four walls. Yes you can if you choose to wander the resort, but don't expect it to last the whole without repeating your steps to the same tavern.
The rooms were standard and the maid service was every day, personally I am not that messy so the sheets could have been changed or not, only they were first class looking after the room in my absence.
The poolside was again first class. Swimming pool had sun tan cream sediment but hay ho. Waiter service around the sunbeds and daybeds (short supply) so relax all day and the refreshments were brought to you all day. Big thanks to the bar staff there.
Entertainment was good but diverse and not all ways everybody's cup of tea. I kept an open mind and enjoyed some more than others.
So why the lower case letters in fantastic.
Thomson Gold and Fiesta hotels removed my all inclusive wristband at 12 midday on my last day. Flight time 20.30hrs so I needed to pay for the poolside drinks from 12 midday. 2 glasses of fizzy orange 8 euros. You have to be kidding, so I did what anyone with half a brain would do and sponged from a nearby bather. Holiday not ruined but merely a tarnished ending hence the lower case letters in fantastic. I was given a free lunch voucher for 2pm and a courtesy room on departure at 6pm.
Would I go again................................................dam right I would.

Room Tip: Doh Sea view
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Co4ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Guest Relations Manager at Fiesta Hotel Castell Playa, responded to this review, 6 August 2014
Dear Sirs:

First of all thank you very much for trusting us and choose the Castell Playa & Palladiumhotelgroup for your holiday

Also thank you very much for your kind comments, for us it has been a pleasure having you as a customer and we are pleased that you have enjoyed your stay with us. We will consider all your suggestions and will try to improve our service to satisfy all your expectations.

Thank you very much once again and hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 August 2014

My partner and I have just returned from an eleven night stay at the Castell Playa. The hotel and staff were absolutely amazing. The hotel itself is so clean; from the rooms, to the bars, halls and outside pool area. The staff cannot do enough for you. They are friendly, polite and will go above and beyond for each guest. Paco and Jesus are the best waiters we have ever seen. They never let you get thirsty and are so friendly and efficient. The food is outstanding. The themed nights offer variety and choice every night and you never get bored of the food. Food is prepared freshly in front of you and replaced and replenished constantly. The Thompson team, 'wow', where do I start. The reps and the entertainment team are outstanding at their job. They are so friendly and speak to every guest individually and personally, making you feel welcome and valued. Mellow Yellow were what we looked forward to every evening after dinner. They are an amazing act, so talented and friendly and made the holiday very special for us. We got a sunbed every day as the hotel follows through with the policy of not reserving beds before 10am, something I strongly agree with.
Overall, we have never stayed in a more friendly, welcoming and hospitable hotel. We cannot understand the negative comments, as we could not have asked for anything more throughout our stay.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
10 Thank Adam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalladiumHG, Guest Relations Manager at Fiesta Hotel Castell Playa, responded to this review, 6 August 2014
Dear Adam E.:

First of all thank you very much for trusting us and choose the Castell Playa & Palladiumhotelgroup for your holiday

Also thank you very much for your kind comments, for us it has been a pleasure having you as a customer and we are proud that your stay with us has been so special. With customers like you, all our hard work is worthwhile.

We hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fiesta Hotel Castell Playa

Property: Fiesta Hotel Castell Playa
Address: Paseo Passarell;Arenal Castell, 07740 Arenal d'en Castell, Minorca, Spain
Region: Spain > Balearic Islands > Minorca > Arenal d'en Castell
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Arenal d'en Castell
Hotel Class:3 star — Fiesta Hotel Castell Playa 3*
Number of rooms: 264
Official Description (provided by the hotel):
Fiesta Hotel Castell Playa**** is the ideal place to spend a fabulous holiday with your couple. This totally refurbished adults only hotel is perfectly located to spend your best relaxing and romantic holidays with your other half ... more   less 
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