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“Great first impression; but it's all an empty facade”

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Erdoba Elegance Convention Center
Ranked #6 of 13 Hotels in Mardin
Bethesda, Maryland
Level 6 Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great first impression; but it's all an empty facade”
Reviewed 3 June 2014

Pros:
- *Helpful staff*: front desk, taxi driver
One of the hotel staff went above and beyond in helping me find an item I was looking to buy before I left the region.
- Tasteful decor makes a good first impression

Cons:
- *Extremely thin walls. Absolutely NO sound insulation.*
One hears the smallest sound from the next room. Next room's every single sound and noise was heard as if it came from my own room. It was impossible to spend time in the room in peace, let alone sleep.
- *No complementary water in the room* - it is unacceptable for a five star hotel in a region where is it NOT safe to drink tap water not to offer free water to its guests in their rooms.
The bottles of water provided in the room were NOT free. It is unbelievable and unacceptable!
- *Mosquitos*:
There were mosquitos in the room, and no repellent available, adding to the discomfort.
- *No alcohol* on the premises:
When we asked for wine and beer, we were told there is no alcohol on hotel premises.
Even Arab countries serve alcohol to their guests in the hotels.
How does a hotel get 5 stars without a bar?!
- *Spa Setup - unacceptable treatment of women as second-class citizens*:
When I got to the spa to get a massage, I wanted to go through the main spa entrance. However, the staff informed me that I could not enter the spa. When I asked why, he told me I wouldn't understand but things were a bit different there, that my presence would make the men at the gym very uncomfortable. As a result, I was taken through some back stairs - not meant for use by hotel guests - to the massage room upstairs.
- *Spa* - there is no sheet on the massage table - just a couple of towels but the skin touches the plastic massage table, making it very uncomfortable. There is waiting room with complementary cold water and/or herbal teas. Based on what I have listed thus far, needless to say, there is no option for females to have a male masseuse (see above comment re: no alcohol on premises!)
At the price they are charging for the massages, they should have high quality, heated massage tables, soothing spa music, complementary pre- and post- massage water and/or herbal teas. They are charging high quality spa prices without providing such services.

Bottom line:

The owners and/or the intended clientele is very observant devout Muslims, and the hotel is conceptually not tourist-friendly. Even in other Muslim countries, such as Morocco, Lebanon, or the UAE, hotels serve alcohol to tourists. Not here!

Except for a few very nice staff, this hotel is just a fancy facade - four empty walls with no substance inside.
It is amazing it got 5 stars. It makes one wonder how corrupt things must be there if this hotel was able to get 5 stars...This hotel couldn't get more than 3 stars in a non-corrupt hotel ranking.

Do NOT stay here.
Go stay in a nice boutique hotel in Midyat instead...

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank IstanbuliteinUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Turkish first
  • Any
English first
Istanbul, Turkey
Level 5 Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 May 2014

When you first arrive to the hotel, you think that it is a nice one. New, modern building with both indoor and outdoor swimming pools, sauna. We arrived at dinner time and were quite exhausted due to a early flight and all day sight seeing and naturally we wanted to relax. We asked for beer and learned that they don't serve alcohol at this hotel. Although they were very nice, the personnel was bad trained. One lamp in the bathroom was dead and they didn't fix it. I really wonder how they've got these 5 stars.
I was really sorry to stay there, we should choose Midyat instead to Mardin as there is a very nice boutique hotel there.

Room Tip: go somewhere else
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JoeBit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dubai
Level 6 Contributor
156 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 14 April 2013

I think previous contributors capture the contradiction of this hotel. It feels as if someone has pumped up a smaller 3 star edition to a much larger and therefore emptier grandiose building - but has forgotten that there is much more to a 5 stars than size. I've recently visited the Anemon hotel - which is one the edge of beyond outside Malatya - where the owners have successfully filled the space with taste - in all senses - especially breakfast and details in the room. Sadly, the Erdoba is nowhere near its elegance name - unless you like dessicated scrambled egg, spongy bread and stewed tea for breakfast. Even the minibar has only 2 goodies in it, aside from 5 cans of cola. If you have the cash for a 5 star - I'd advise saving half of it for some beautiful silverware in old Mardin - and an amazing bargain family meal at the Ebrar in new Mardin - and spend the remainder on a smart and unpumped up 3 star elsewhere.

Room Tip: Not with a view of the main road - the double glazing is decidingly single - and there's a lot o...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
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Helpful?
3 Thank deeveedubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saratov, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2013

We stayed there last month. We came for winter holidays and spent there 5 days & 4 nights. The hotel looks fantastic; it s modern and cozy. It should be noted its practical location, it takes only few minutes to reach downtown. Rooms are spacy, very nice and clean. Staff are polite and helpful, foods were delicious. Also I recommend people to try their fabulous SPA at least once.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
1 Thank yulia317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yalova,Turkey
Level 4 Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 May 2012

I stayed at Erdoba elegance with a group of friends.The hotel is up to 5 star international standards.The rooms are quite spacious with a nice decoration.it is a new hotel so all the furniture is brand new and shining.However,the TV in the room is on a low table making it difficult to watch from the bed.The staff was very helpful and friendly..i also liked the spa facilities and the indoor swimming pool.The breakfast was superb with a wide range of choices.Although the hotel is a few miles away from the city centre,it is very easy to reach within 5 minutes by taxi.
i would recommend this hotel if your trip takes you around this area.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank sinanyalova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 March 2012

I will never stay in this hotel again because of feel my self in a graveyard not a five star hotel room. Tv was on the floor level and it is possible to watch tv while you are on your bed. Service was terrible and the hotel is far from old city and it is located in a very low land. So more elegance erdoba....

  • Stayed February 2012
    • Value
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Helpful?
5 Thank Kingpalmyra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antalya
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2012

we went to holiday to midyat.we found this hotel it was great! the staff was smileing all the time and was helpfull. the hotel so quite, i recomend it for cupple. there wasnt alchol but that was not a problem for us. u can drink alchol in centrum. the room was really clean and equipped with everything u need. this hotel u have to see if u go to mardin. greating from mustafa :))))

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mustafa t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Erdoba Elegance Convention Center

Property: Erdoba Elegance Convention Center
Address: Yalimkoy Mevkii 3 km, Mardin 47100, Turkey
Region: Turkey > Mardin Province > Mardin
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Mardin
Price Range (Based on Average Rates): £
Hotel Class:5 star — Erdoba Elegance Convention Center 5*
Number of rooms: 230
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