- *Helpful staff*: front desk, taxi driver
One of the hotel staff went above and beyond in helping me find an item I was looking to buy before I left the region.
- Tasteful decor makes a good first impression
- *Extremely thin walls. Absolutely NO sound insulation.*
One hears the smallest sound from the next room. Next room's every single sound and noise was heard as if it came from my own room. It was impossible to spend time in the room in peace, let alone sleep.
- *No complementary water in the room* - it is unacceptable for a five star hotel in a region where is it NOT safe to drink tap water not to offer free water to its guests in their rooms.
The bottles of water provided in the room were NOT free. It is unbelievable and unacceptable!
There were mosquitos in the room, and no repellent available, adding to the discomfort.
- *No alcohol* on the premises:
When we asked for wine and beer, we were told there is no alcohol on hotel premises.
Even Arab countries serve alcohol to their guests in the hotels.
How does a hotel get 5 stars without a bar?!
- *Spa Setup - unacceptable treatment of women as second-class citizens*:
When I got to the spa to get a massage, I wanted to go through the main spa entrance. However, the staff informed me that I could not enter the spa. When I asked why, he told me I wouldn't understand but things were a bit different there, that my presence would make the men at the gym very uncomfortable. As a result, I was taken through some back stairs - not meant for use by hotel guests - to the massage room upstairs.
- *Spa* - there is no sheet on the massage table - just a couple of towels but the skin touches the plastic massage table, making it very uncomfortable. There is waiting room with complementary cold water and/or herbal teas. Based on what I have listed thus far, needless to say, there is no option for females to have a male masseuse (see above comment re: no alcohol on premises!)
At the price they are charging for the massages, they should have high quality, heated massage tables, soothing spa music, complementary pre- and post- massage water and/or herbal teas. They are charging high quality spa prices without providing such services.
The owners and/or the intended clientele is very observant devout Muslims, and the hotel is conceptually not tourist-friendly. Even in other Muslim countries, such as Morocco, Lebanon, or the UAE, hotels serve alcohol to tourists. Not here!
Except for a few very nice staff, this hotel is just a fancy facade - four empty walls with no substance inside.
It is amazing it got 5 stars. It makes one wonder how corrupt things must be there if this hotel was able to get 5 stars...This hotel couldn't get more than 3 stars in a non-corrupt hotel ranking.
Do NOT stay here.
Go stay in a nice boutique hotel in Midyat instead...
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