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“The Iconic Hilton Sa Torre Mallorca...one of the best hotels in the world”

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Hilton Sa Torre Mallorca
Ranked #2 of 9 Hotels in Llucmajor
Certificate of Excellence
Dulles, Virginia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“The Iconic Hilton Sa Torre Mallorca...one of the best hotels in the world”
Reviewed 17 July 2014

We are blessed to have stayed at many beautiful hotels throughout Europe, Asia and North America, but what makes this hotel different from other iconic hotels is the excellent service and the attentiveness of the staffs. The excellent service here is surpassed by none. You will see the general manager here everyday and he will make everything exceeded your expectation. Nicholas (the GM) is the reason why this hotel is standing lonely at the top in all the areas including guest services, housekeeping service, special celebration, loyal guests amenities and last but not least and the most important to me that I look for in a hotel is the compassion of the staffs in caring for my little girl who has severe food allergies. Most of the time my little one doesn't eat food on the street or outside restaurant because of her severe allergies so I depend on the restaurant to cook the food that is safe for her to eat. Hilton Sa Torre Mallorca is the best in caring for my little girl and for this I am forever grateful.
I have never heard of Mallorca before until my friend in German mentioned to me. Originally we are going to stay in Barcelona for 8 days but we took three days to come here to explore this beautiful hotel and the Mallorca island. While I spent the most money here during my one month Europe tour but it is all worth it. You will be very pleased to stay here at this beautiful Mallorcan paradise.
Located in a beautiful setting area of Llucmajor, Spain about 25 minutes drive from PMI airport (30 Euro), HIlton Sa Torre Mallorca is privately setting in its own paradise. The architecture design is very unique from the outside it looks like an old building but yet the more you walk onto the Hilton ground, the better you feel as you've lost in its grand and luxurious buildings in a field of garden settings. Yet it is breathtakingly beautiful that we pinched ourselves and very happy to relax in this paradise.
I have emailed the GM in advanced about my twins' birthdays...I was very impressed that the GM replied my emails very quick and that he even replied on Sunday. How awesome is that? We received a much appreciated twin garden suite upgrade that makes all the difference and fresh flowers, water, and birthday cake awaited. We enjoyed them immediately! Thank you very much. The cake is personalized in my twins girls' names and it is just the way the girls want it. The views of the garden is beautiful and the suite has a large bathroom and comfortable bedding and is beautifully decorated.
Staffs are the most amazing and excellent in every area. They will make your stay as wonderful as human beings possibly can, the service is beyond excellent. I have called for couple things and after i got off the phone, they are already at the door. I believe that they didn't walk. They must have been running to get to our room that quick so that they can deliver whatever we need as soon as possible.
You may need to rent a car to explore Palma since the hotel is the countryside. However, the hotel has shuttle bus that takes you to the near by beach every day and to the Palma city on Thursday. We are using the bus everyday and the shuttle bus driver is very very nice. He is very friendly and serves guests with smile as always.
Our family eats at the hotel restaurant everyday for breakfast, lunch and dinner. Breakfast is one of the best Spanish and western spreads. We eat fresh salad and fruits everyday. For lunch i find the prices are very reasonable and the food is so delicious. Food is also very good at dinner time but it is kind of expensive, it is expected though.
There are three pools in the hotel. The service is excellent at the pool. The pools are beautiful. There is also a kid club, tennis court, and golf course near by if you like to...they have a lot of activities that better suit everyone.
Thanks so much the Food and bev team who went above and beyond a call of duty to cook special food everyday for my daughter who has severe food allergies.
One thing that I want to point out is a lot of taxi drivers don't speak English so be sure to ask the front desk team more than one time to confirm your destination with the driver. You don't want to waste your time and money if they take you to the wrong location. Everyone at the front desk speaks several languages including English so just ask them to confirm more than one with the taxi drivers your destination :)
We have one more night at this beautiful resort but we don't want to leave. My children really enjoy it here and don't even want to leave the hotel for anywhere else except for the beach.
Thank you very much again the Hilton Sa Torre Mallorca. We will definitely come back here when future travels bring us. In the mean time, keep up the good work!

Room Tip: Go with the garden suite...you can't go wrong here :)
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Holly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicolasOstrovsky, Director General at Hilton Sa Torre Mallorca, responded to this review, 29 July 2014
Dear Holly,

Thank you for your recent visit to Hilton Sa Torre Mallorca, and for taking the time to write such a wonderful review about our hotel on Tripadvisor. It was a great pleasure to meet you personally. I am most happy to learn that you enjoyed your stay with us and I have shared your feedback with the team, as there is no greater motivator than the praise for a job well done.

Thank you for acknowledging so many positive elements of your holiday at Sa Torre, and for highlighting the excellence of our service. It is heartwarming to know that you consider us one of the best hotels in the world, and a Majorcan paradise. We take great pride in providing exceptional service to make our guests feel welcome and taken care of. It was a privilege to have been trusted by you to prepare your daughters meals, considering their food allergies.

Do not hesitate to e-mail me prior your next visit. Until then, we wish you all the best.

Warm and sunny regards,

Nicolás Ostrovsky
General Manager
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English first
New York
2 reviews
Reviewed 17 July 2014

This has been one of my favorite stays in any Hotel... it does not feel like a Hilton, you feel like a boutique hotel, very relaxing and truly unique and beautiful. The staff has really gone out of their way helping us on any requests we had. They even prepared us a "to-go" breakfast when we left the hotel at 4 am...

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Studio_mt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicolasOstrovsky, Director General at Hilton Sa Torre Mallorca, responded to this review, 28 July 2014
Dear guest,

Thank you for choosing Hilton Sa Torre for your stay in Mallorca, and for taking the time to share your feedback of our Resort with other travellers, who will surely benefit from your review.

We take great pride in providing exceptional service, and it is always rewarding to share praises from our guests. We are delighted to know that this has been one of your favorite stays in any Hotel, and that you enjoyed the relaxing and beautiful atmosphere at Hilton Sa Torre. Your kind words inspire us to continue providing the best service experience.

It is our privilege to have had you as one of our guests, and we look forward to welcoming you back very soon.

Sincerely,

Nicolás Ostrovsky
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 16 July 2014

This is a quiet, romantic venue with an authentic old school feel to the architecture. Staff were extremely helpful and courteous and we thoroughly enjoyed the stay. Beautiful views of the chapel from our room and the room itself was wonderful. A hire car is recommended as the hotel is a way away - but this should also give you the freedom to visit some very nice areas of the island like Santinyi in the South West or Pollenca in the north within 50 min drives . The hotel also provides a shuttle to the beach at Es Trec and the city of Palma on most days. If there was a downside I would say its the lack of English channels on the TV other than the news ( but we were not there for the TV so thats a minor point) and it would be nice if there were more restaurants nearby to add some variety. It definitely isn't cheap - but you won't get this good quality a hotel for the price.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mwansa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicolasOstrovsky, Director General at Hilton Sa Torre Mallorca, responded to this review, 25 July 2014
Dear guest,

Thank you for your recent visit to Hilton Sa Torre Mallorca, and for taking the time to review our hotel on Tripadvisor.

It is heartwarming to read that you consider our Resort a “Mallorcan Paradise”, and that you enjoyed your stay with us. We are aware that Holidays are unique opportunities to create beautiful memories. Therefore, knowing that you experienced the authentic beauty of our hotel , and that we were able to make you feel at home, that is our greatest reward.

You are certainly right that a car is the best option to explore this magic island, and find its many idyllic spots. Please know, that our team is happy to be at your disposition for a car rental at any time.

We look forward to welcoming you back at our Resort very soon. Until then we wish you all the best!

Sincerely,

Nicolás Ostrovsky
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
2 reviews
Reviewed 8 July 2014

This is the most peaceful and tranquil setting I have personally enjoyed in a long time. The staff is remarkable, the property is pristine and the sunsets are amazing! I can not wait to return soon! I rate this a must stay for anyone looking to head to the island of Mallorca!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicolasOstrovsky, Director General at Hilton Sa Torre Mallorca, responded to this review, 16 July 2014
Dear guest,

Thank you for choosing Hilton Sa Torre for your stay in Mallorca, and for sharing with other travelers your lovely review about your recent stay with us. We are delighted to learn that you enjoyed your stay at Hilton Sa Torre and that you will return soon.

Thank you for letting us know that you found at Hilton Sa Torre a peaceful and tranquil setting in a pristine property, that you consider our staff remarkable, and that you were delighted by beautiful sunsets during your stay.

It is heartwarming to read your description of our Resort as a “Mallorca Paradise” and to be rated by you as „a must stay“ in Mallorca. We aim to be the perfect setting for our guests to create beautiful, life-lasting memories of their visit to Majorca, and reviews like yours are the best reward to our work.

We look forward to welcoming you back at our Resort very soon. Until then we wish you all the best!

Sincerely,

Nicolás Ostrovsky
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fishguard, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 July 2014

We took a short break at this lovely hotel complex; great food, service, facilities and ambience.
It is located 30mins from PMI and 40mins from Palma with no nearby restaurants other other options in the immediate vicinity - hire car recommended.
Staff were courteous and helpful with large number of German and English speakers.
We will definitely go back.

Room Tip: The poolside chalet style rooms were great with individual patio areas - some with more shade than o...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bushman008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicolasOstrovsky, Director General at Hilton Sa Torre Mallorca, responded to this review, 3 July 2014
Dear Guest,

thank you for choosing Hilton Sa Torres for your stay in Mallorca, and for your lovely review. We are delighted to learn that you enjoyed your stay at Hilton Sa Torre and that you will come back and stay again with us.

Thank you for highlighting the many good aspects of our Resort, including great service, facilities and ambience. We definitely agree with you in relation to hiring a car; we want to ease the access to the beach by offering a free shuttle for our guests. Nonetheless, we strongly recommend renting a car, to discover the many idyllic spots in Majorca. Please know, that our team is happy to be at your disposition for a car rental at any time.

We hope to have the opportunity to welcome you again in the near future and wish you all the best in the meantime!

Sincerely,

Nicolás Ostrovsky
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bushey, United Kingdom
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 June 2014

For the second time in 2 weeks I stayed at the Hilton Sa Torre. Situated about 20 minutes from the airport, tucked away in a quiet sleepy spot the Hilton appears and what an amazing first impression. A beautiful old building with amazing grounds, well done to the gardeners. The grounds are wonderful, 3 outdoor swimming pool 1 adult and small child friendly and then one adult pool,plus another one located in the spa.My room was one of the garden room, simple and leading out to a lovely area with table to watch the world go by. There's a nice court yard to have a beer while the sun goes down and breakfast and dinner can be eaten outside. Food was great, the local wine was even better, I think it was the AN2, for under £30 a bottle it was lovely. Great friendly staff and it looked like a great place to take the kids and partners, shame I was on business. Only slight gripe was the sound of the generator outside in the day time, but the noise of the beetles drowned that out!

Room Tip: If choosing the Garden room get 2010 or onwards so further away from the main building, but they are...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bagelrhodes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicolasOstrovsky, Director General at Hilton Sa Torre Mallorca, responded to this review, 3 July 2014
Dear guest,

We are glad to hear from you. Thank you for the loyalty and the trust given. We are happy to have welcomed you once more, and we look forward to your next visit.

Thank you for having taken the time to write a lovely review of our Resort, and to highlight the beauty of Hilton Sa Torre, and the friendliness of our staff. We are really sorry about the sound of the generator, we are taking the appropriate measures to prevent a future occurrence. Please feel free to contact me personally next time you visit us, to make sure your stay with us is wonderful. This is my E-Mail Address: Nicolas.Ostrovsky (@) Hilton.com

We hope to have the opportunity to welcome you again in the near future and wish you all the best in the meantime!

Sincerely,

Nicolás Ostrovsky
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyler, Texas
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 June 2014 via mobile

The place is a piece of paradise. The pools are fantastic and the sauna area was divine. The food was perfect. The staff care about you.
A couple pieces of advice: Be prepared to spend money. It's a top class hotel and priced as such. That is not a complaint. It isn't overpriced but it is expensive...like a nice car.
Consider renting a car. It isn't beach front and no shuttle on Sundays. They beach they go to is beautiful! Ooooh the water!
Top class experience!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Juddcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicolasOstrovsky, Director General at Hilton Sa Torre Mallorca, responded to this review, 26 June 2014
Dear guest,

We are glad to hear from you. Thank you very much for taking the time to share your experience of our resort with other travellers.

A “piece of paradise”, what a lovely description of Hilton Sa Torre! We definitely share the same perception with you.

We want to ease the access to the beach by offering a free shuttle for our guests. Nonetheless, we strongly recommend renting a car, to discover the many idyllic spots in Majorca.

It will be a pleasure to welcome you back very soon, and to be able to provide you again with a top class experience.

All the best,

Nicolás Ostrovsky
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sa Torre Mallorca

Property: Hilton Sa Torre Mallorca
Address: Cami Sa Torre, KM 8,7, 07609, Llucmajor, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Llucmajor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Llucmajor
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hilton Sa Torre Mallorca 5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Sa Torre Mallorca Hotel Llucmajor
Hilton Hotel Llucmajor
Llucmajor Hilton
Hilton Sa Torre Mallorca Majorca/Llucmajor, Spain

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