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TUI Family Life Sirenis Aura
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Reviews (1,489)
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All reviewskids clubthomson staffgreat holidayevening entertainmentsnack barwater park isall agessirenis aurasan antoniobaby roomentertainment teamshower screensoft play areainfinity poolbar staffwater taxithemed nights
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885 - 890 of 1,489 reviews
Reviewed 10 August 2014

We stayed at this hotel for 2 weeks end of july. Being an experienced thomson family resort visitor we pretty much knew what to expect, great entertainment, family friendly, fun and relaxing.

we got all this.

Entertainment team were great (wish my daughter would stop singing what did the fox say. ?..), they work hard all day every day, they clearly love there jobs.... this shows when they cant stop smiling whilst on stage (ashaboo you never stopped smiling lol).

Pools were good in general, although I was very surprised as to how long it took the hotel to deal with a childs "accident" in one of the main pools.. Unfortunately when kids see something like that floating in the pool, they think its hilarious and run round telling everyone about it, personally I was more concned with the time that passed before said accident was removed... and I am not sure if
the pool was drained and cleaned after that (thankfully we were out for a few days....)

The hotel is very family friendly, restaurant, house keeping and bar staff are brilliant and never stop. Yes the rooms could do with modernising, but lets face it, you only sleep in them.

The food was certainly not 4 star, 3 star at best. Breakfast was ok, but you cant generally go wrong with breakfast can you. It got to be a standing joke that there was a curry every night at dinner. Yes there was grilled food to order every night but some of this was not fully cooked through obviously due to staff rushing

All in all, yes a good holiday (not great) food needs sorting to bring it up to the standards that I am sure thomson expect, but seem happy to have let slip.
would I go again, no, probably not.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank rdc20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelaura, Director de Relaciones Públicas at TUI Family Life Sirenis Aura, responded to this reviewResponded 12 August 2014

Dear guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at Sirenis Hotel Club Aura.

Our guests can find the safety regulations for the pool area, shown on the notice board in the pool. This also applies to babies; for health and hygiene reasons toddlers are required to use special swim nappies. Children should always be accompanied by an adult and are their responsibility. We regret that the pool were closed down during your stay; according to the protocols, we have to manage a chlorine reading and disinfect the water for protection against any bacteria. This process takes about 30-45 minutes in certain cases, but at other times the pool has to be closed for 24 hours and we can understand that it is annoying for other swimmers.

The hotel is oriented for British guests and is the ideal spot to enjoy an unforgettable family holiday. We will transmit your praising comments to our staff members. It is always a great source of motivation for them to hear that our guests appreciated their services and attention to detail.

We sincerely regret reading that in your point of view our buffet lacked in 4* standards; your comments will be forwarded to our head of departments for revision, however we would like o take the opportunity to point out that our expert team of Chefs follow a one week menu rotation to ensure our guests the possibility to savor many different flavors throughout their stay at our hotel.

Once again thank you for the time you spent and for making us your choice during your recent visit to Ibiza.

Best regards,
Sirenis Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Just back from a fabulous 11 nights at the Serenis Club Aura we were a party of 4 adults and 3 children and found everything to be great. All the staff were efficient, friendly and helpful. The children loved the Thompson reps they put so much effort into everything they did and always with a smile. The cleanliness of the hotel and communal areas were spotless, the water park was an added bonus this again was very clean and safe due to the number of lifeguards on duty.
Food was great and always plenty of choice. Rooms were very clean and comfortable. Bar staff worked hard and always with a smile. Would recommend this hotel and would return for future holidays,

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Service
6  Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014 via mobile

This was our first experience of an all inclusive resort ...... I'm glad we chose here to do so .
Good rooms , ours looked over the pool and beach . Entertainment was finished by 11 so not bothered by the noise. Rooms always clean , our cleaner was lovely . In fact all the staff were very friendly .
Pool area kept clean at all times . Did annoy us about people reserving sunbeds with their towels but I think this happens everywhere .
The water park is great , you can just pop in for a few hours , it's clean and the life guards are very strict which is good.
The thomson team are fantastic here , they work very hard and are great with the kids... Jetset josh and ashabu are a great duo . I can see them on TV one day. !
I would say the only small criticism is the evening food. . It's all cooked very well and plenty to choose from , it would have been nice to have had a bit of diversity , all became a bit one flavour .... Us Brits can do flavour ! !
We spent a few evenings down the beach .... This is a must to watch the sunset and have a cocktail in the Imagine bar whilst the children run around the beach .
All in all a great holiday and I would return.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
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7  Thank Mammajelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

This is the 2nd time we have visited this hotel and will definitely return next year. I read some reviews and I just believe everybody is different as I could not fault the holiday at all. The food we felt was lovely especially as we again did two weeks, it was delicious and the choice for an all inclusive was really really good.

The staff in the hotel, waiting on and cleaning again were great. My only thing would be maybe supply a brush in room as my little kept on getting Pringles everywhere. However the towels were changed daily and everywhere clean.

The restaurant and bar staff literally do not stop.fernando in the restaurant once again made my daughter feel like a princess and I thank him so much for his lovely manner along with the others. I could of ring a few guests necks for the way in which they spoke to the staff as each one couldn't have been any more helpful.

I've read reviews about the sunbeds and again it's the same wherever you go so not a problem. We went out at 8 each morning and were happy with the beds. And for those who said the towel policy wasn't carried out is so wrong as this happened daily, no towels before 8!

The waitresses were lovely, especially soraya who was just lovely.

The Thompson team were as usual great, hilarious plating water polo especially the rep in the goals yesterday, she made me laugh. A special mention to diva dan from kids club, lovely girl and really made an effort with all the children, even those who didn't go the clubs. All the entertainment team were again very good. The pantomime last night was brilliant, jet set josh was great.

All in all fantastic for all, please please don't read the major bad reviews and make your own assessment as there are so many positive reviews on tripadvisor aswell xxxxx

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank vicky l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

Just returned for the sirenis and had a lovely time. The hotel is amazing. The staff are happy, polite and efficient. The hotel is well kept and clean and the facilities are brilliant. Four pools. One for children, one small 1.5m deep, one sloped to 1.5m and a 'beach' style pool with a gradual descent to 2.25m. Inflatables only allowed in children's pool. Problem getting a sunbed as people were reserving them before breakfast even though they were asked not too. (Never criticise a German again!) Lovely clean communal areas and the water park is very good. Maid service daily except on Mondays and they were brilliant. Restaurant was good, clean and staff were brilliant. Lots of variety on the food but did come a bit monotonous after a week. Liked the freshly cooked fish and meat cooked on the griddle to order. Themed evenings a bit poor and a it bit of a side thought. Bar staff do table service and are excellent. Just a note to those who want to know the all inclusive beer is San Miguel. Daily activity wise the hotel relies on the water park and it's pools to keep you entertained which would be okay if the hotel worked on its own but as it's sold as a thomson hotel I expected more daytime activites other than the two hour kids club slots from the reps. The entertainment team did varies things during the day. Aqua aerobics, over 16 water polo football tournament, daily bar quiz, and a 1/2 hour daily challenge but the kids reps could have done a sports academy, family sports day, games session. There was an indoor theatre that was only used for meet and greets which could have been set up for these things. That had a white screen which would have been good used for a matinee film for children who wanted to get out of the sun who didn't fancy swimming. The evening entertainment for older children was poor and parents just let there children run riot. I lost count of the number of times I had to turf groups of children out of the (excellent) soft playroom for under 3's because that we're trashing it. (I know this a parenting issue and not the hotels fault!). The resort was nice. Only a short walk from the hotel and very clean. Occasional jellyfish invasion but the beach was lifeguard patrolled and there were warning flags up. Didn't do any excursions but did get the water taxi from the beach jetty into San Antonio (very English, smelt of sick and wee in some places) which we booked tickets on with reception. Overall a good holiday and hotel but did look longingly at the first choice hotel next door on a number of occasions (went to holiday village in Majorca two years ago-fantastic!)

Room Tip: We were placed in roja casa (red house). We were a little way from the main stage but you couldn't hear the entertainment with the doors closed. This building overlooks the watermark so that's quicker to get to and is close to the first choice hotel next door. You could hear their entertainment at night with the door closed but it wasn't loud.
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Tracey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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