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“Worst customer service ”

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Apartahotel San Marino
Certificate of Excellence
Reviewed 20 July 2014 via mobile

I stayed at hotel San Marino in July for a friends birthday. On our first night we checked in to find our room had not been cleaned we then had to wait an hour to just be given another room. My friends room was fine other than the AC was broken and she was told there's nothing they can do about it. The hotel wasn't peaceful we woke up to drilling and workman every day of the five nights spent. The worst day was when we checked out we were told we cannot use the courtesy room while waiting for our transfer which was at 10pm instead we had to sit in the luggage room on the floor as their were no chairs no AC. The receptionist was so rude when I tried to explain to her that we were told at check in we can use the courtesy room as well as luggage room and showers. She yelled she didn't have the key for the room then she went on to say we cannot sit in it. I was appalled for three hours we had to wait she didn't do anything to make our stay comfortable. I wouldn't recommend this hotel to anyone. Also there's no free wifi you have to pay and can only access it in the lobby. The pool had a weird smell so we didn't use it. There was only one iron for the whole hotel we were told and the staff are loud and rude causing a lot of sleepless nights. There are far better hotels in San Antonio that appreciates and values it's customers. Please save your holiday and avoid this hotel

Stayed: July 2014
1  Thank Mrsmina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Maria G, directora at Apartahotel San Marino, responded to this reviewResponded 30 July 2014

Dear guest.
Thank you so much for your comment in tripadvisor.
We apologize for the inconvenience you had during your stay.
The time to check in, in our hotel Apartments San Marino is from 2pm, and the time to check out is at 11pm, that’s the time our cleaning staff needs to prepare rooms.
We have a 24 hour reception where to report any inconvenience. Our technical service will fix it as soon as possible.
While available we have a courtesy room for late check-out. We have a shower room and a luggage room for our guests.
We have free wifi at the pool area.
We hope you will choose the Playa Sol Hotel Group as your holiday destination in the future
Best regards,
Ana Maria Guasch, manager.

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Reviews (189)
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51 - 57 of 189 reviews

Reviewed 12 July 2014

This is a fantastic hotel & excellent value for money. Stayed here with my partner for 9 days from 26th June-4th July 2014. We are a couple in our 30's & we were really impressed. We actually booked the hotel by mistake as had wanted to book Hostal Marino Apartments which is central san Antonio but got the 2 places mixed up. This hotel is 2 miles out from San Antonio centre. However, there is a supermarket 5 mins walk & a 7 min walk down the hill you come across a street which is full of restaurants & bars & gift stores. You can also catch sunset a 10 min walk from the hotel on the beach front which is as good as going to Café del Mar if you don't fancy the bus journey. The bus stop to San Antonio is right opposite the front of the hotel & 5 different buses take you there for 1 Euro 65 for a single.

The hotel is very clean & the maids clean your room & change the towels every day. The bed are extremely comfy so slept very well the whole time. Room comprises of a very small kitchen with microwave, toaster, fridge & freezer & 4 hobs to cook on. A table, a sofa, flat screen TV, balcony & full bathroom. The air con is free of charge & in every room (major bonus)

Staff are polite & very helpful. If you have a problem they will fix it promptly. To the rear of the hotel there is a nice medium size pool, also plenty of sunbed- we had no trouble getting one through-out the holiday. There is a bar & restaurant downstairs opposite the pool & drinks were reasonably priced.

The hotel is generally very quiet. At the start of the holiday it was quieter. However, once it got to July we noticed a group of young people on our floor were playing loud music late at night. However, the hotel manager had a word with then & got them to turn the noise down.

Overall, I would recommend this apartment to anybody & we have both said that we would go back again.

Room Tip: All rooms have standard facilities. However, some people may prefer being lower down. There is a lif...
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Lipstick5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Maria G, directora at Apartahotel San Marino, responded to this reviewResponded 14 July 2014

Dear guest,
On behalf of all San Marino Hotel´s staff, we would like to thank you for all your positive comments about your stay in out establishment.
We are pleased to know that you enjoyed your stay with us.
We really would like to receive you again soon.
Best regards,
Ana Maria Guasch, manager.

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Reviewed 2 days ago
Google Translation

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Loreto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Stayed: September 2017
Thank Alejandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayasolIbizaHotels, Front Office Manager at Apartahotel San Marino, responded to this reviewResponded 3 days ago
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Reviewed 1 week ago
Google Translation

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ciro R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Stayed: September 2017, travelled as a couple
Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayasolIbizaHotels, Front Office Manager at Apartahotel San Marino, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank mendisam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayasolIbizaHotels, Front Office Manager at Apartahotel San Marino, responded to this reviewResponded 2 weeks ago
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Additional Information about Apartahotel San Marino

Address: Calle Lugo s/n, 07829, Sant Josep de Sa Talaia, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Sant Josep de Sa Talaia
Amenities:
Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Sant Josep de Sa Talaia
Price Range: £32 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartahotel San Marino 3*
Number of rooms: 51
Official Description (provided by the hotel):
The Hotel San Marino is situated in a peaceful area in San Antonio Bay and only 450 meters away from the beach. Within a short walking distance from the hotel you will find numerous shops, bars, restaurants, and all sort of entertainment suitable for everyone. The bus stop that links the Hotel Club San Marino with Ibiza’s most beautiful beaches; Cala Compte, Cala Bassa and Cala Tarida, is located near the hotel’s entrance. Guests staying at Hotel San Marino can use the swimming pool and the sunbeds and parasol situated in the pool area while enjoying a gorgeous sunny day in Ibiza. The bar is open during the morning to serve its guests a continental style breakfast. All studios in Hotel San Marino are comprised with kitchenette, fridge, microwave, toaster, kettle, bathroom, hair dryer, free Safety deposit box, satellite TV, telephone, balcony and air conditioning. Single rooms are also available and they all have air conditioning and balcony. Free WiFi are also available in the rooms. CHECK IN 14:00 CHECK OUT 11:00 ... more   less 
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Also Known As:
Apartahotel San Marino Ibiza, Spain

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