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“Tired”
Review of The West House

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The West House
Ranked #1 of 1 Hotels in Llantwit Major
Cardiff, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Tired”
Reviewed 19 June 2012

Stayed here after a wedding.
Small, but clean, unexciting room, reasonable shower but in a very small bathroom.
Good breakfast although only available for one hour!
Overall, pretty unprofessional set up in a tired venue. The young staff were charming but lacking motivation

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Consigxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHCH, Owner at The West House, responded to this review, 17 September 2012
Thank you for your very kind comments. I acknowledge your further comments and appologise for not having met your expectations in some matters. Our standard rooms, as you say are clean and functional. We offer many room types and prices, the standard rooms represent exceptional value.
We are always making considerable ongoing improvements to our hotel. All our carpets are new, the majority of our bathrooms have been upgraded and we continue to invest and strive to offer good service and value.
With regard to the breakfast which you enjoyed, I have acted on your valuable comment and extended our breakfast times over the weekend. The weekdays remain at two and half hours.
Our supervisor was ill on the day in question, but our younger staff are quite competent. Although it was very busy they thought they could manage without calling in for additional help and became slightly stressed. Normally all staff are helpful and freindly. I have spoken to them.
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147 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Norwegian first
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English first
Bridgend, United Kingdom
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 May 2012

stayed one night after a wedding. food at reception uncooked { vegetables }or nouveau cuisine as they like to call it.choice of wine limited. room clean ,breakfast only 1 hr from 08.30 - 09.30 also check out by 11.00 !! ? these people are living in the past and need to come up to present day standards.had to ask for help finding room at desk since info not forthcoming from owners.polystyrene tiles on ceiling in room.!! { fire hazard or what ?? } kettle in room not working.view was a high stone wall approx 6 feet from window however for one night could live with it.overall impression was of a hotel where rules and times were to suit them not you and you should feel priviliged to stay there.could do with a modernising in facilities & change in customer service attitudes.would'nt stay there again.

Room Tip: don't bother find somewhere else.
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Rogg-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHCH, Manager at The West House, responded to this review, 17 September 2012
I am sorry that you did not enjoy your stay with us. The vegetables and all meals are discussed with the Bride and Groom before the day, together with any special requests. We accept that not all guests like their vegetables cooked the same way so we are always ready to respond on the day to a guests special request if possible. We have a very extensive wine list of nearly 80 wines, again it is the Bride and Groom's choice on the wines that they wish to offer their guests.
We have reacted to a number of requests from guests to extend our times for breakfast on the weekend, I am glad to say we have now extended our times. Some of our standard rooms have have special ceiling tiles, which many feel, adds some character, they are fire resistant.
We are always making considerable ongoing improvements to our hotel. All our carpets are new, the majority of our bathrooms have been upgraded and we continue to invest in our hotel to strive to offer good service and value.
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London, United Kingdom
Level 5 Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 8 May 2012 via mobile

We stayed here for 1 night and had 2 rooms in our party. We had booked 2 double rooms when we arrived we were given 1 double and 1 twin. It seemed as they knew one room was single occupancy they changed the room. There were no other double rooms available but we were given it for single rate. The rooms are small but clean with a power shower.they kept the bar open until we had had enough. Breakfast was very average. All in all average b and b in a beautiful location.

  • Stayed April 2012
    • Value
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Helpful?
Thank nikki781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHCH, Manager at The West House, responded to this review, 18 September 2012
I cannot check back to determine the reasons but appologise if you were given a twin bed room instead of a double for your single occupancy request. I trust that the lower rate we did charge you for the room, partially compensated for this. We are continually training our staff and investing in improvements to the hotel. We are also focussed on providing a high level of service to our guests, well above what would be termed average. It would appear we failed to do so in your case for you to feel we were only average. I am sorry and appologise for not meeting your expectations on this occassion.
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Stratford-upon-Avon, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 April 2012

Stayed one night. Room and bathroom was okay, but could do with a little money being spent on it - looking tired.
Food was excellent.
Quiet location, but handy for where I needed to be.
I'd stay again.

  • Stayed April 2012, travelled on business
    • Value
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Helpful?
Thank Baztop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHCH, Owner at The West House, responded to this review, 18 September 2012
Thank you for your kind comments on our restaurant. We use mainly locally supplied products and cook everything fresh. More and more people are appreciating our offering.
We are making considerable ongoing improvements to our hotel. All our carpets are new, the majority of our bathrooms have been upgraded and we continue to invest. We look forward to welcoming you back.
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Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 December 2011

cant believe the negative comments as we stayed recently and found this hotel to be near perfect.The food was great,the staff very helpfull,my wife suffers from a serious back problem but found the bed extremly comfortable, we found the location beautiful and will definatly be returning.

andrew g

  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
1 Thank andrew g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHCH, Owner at The West House, responded to this review, 18 September 2012
Thank you so much for your very kind comments. They epitomise exactly the experience we wish our guests to have. We look forward to you visiting us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 November 2011

My wife and I stayed at the West House Country Hotel during a weekend in November to get away from a busy working few months.

The room we booked was one of their newly re-furbished rooms which we were delighted with. For anybody staying here it is definitely worth requesting one.

It is a family run hotel and therefore avoids all the typical coldness and unfeeling that so many larger hotels seem to have; but what really sets the West House apart from other hotels is the staff. They were so friendly and helpful without being false or overbearing. It was the perfect location to de-stress; the lounge where we read our books and enjoyed a beautiful log fire was a favourite.

During the day we drove along the Heritage coastline and enjoyed the wonderful scenery that the area offers.

We stayed at the hotel for dinner and enjoyed exceptional food that could grace the tables of any top restaurant. The menu was varied and there was plenty to choose in the wine list.
We would recommend this hotel to people who enjoy character and want a home away from home. We will certainly be going back and hopefully when it is a bit warmer, so we can enjoy the outdoors more.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
2 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHCH, Owner at The West House, responded to this review, 18 September 2012
I am really pleased that you enjoyed your weekend break with us. I hope we do see you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, Wales, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 November 2011

When my husband recently booked a romantic weekend break, it was so lovely to go back to the same hotel that we got married in six years ago. Everything about our stay was wonderful. We had a beautiful meal in the evening and the same at breakfast the following morning. The staff were all welcoming and very helpful. It brought back lovely memories of the happiest day of our lives!

  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
2 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WHCH, Owner at The West House, responded to this review, 18 September 2012
I am delighted that you so enjoyed your return to our hotel for your romantic break. We are always pleased to see couples return after their weddings. Thank you for your comments. I hope we see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The West House

Property: The West House
Address: West Street, Llantwit Major CF61 1SP, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Llantwit Major
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Llantwit Major
Price Range (Based on Average Rates): £
Hotel Class:3 star — The West House 3*
Number of rooms: 21
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Also Known As:
The West Hotel Country
The West House Llantwit Major, Wales

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