My wife wanted something special for my birthday. So we agreed to book a night out followed by a special SPA treatment as a couple.
Rooms are average and the property is in need of some maintenance and face lift. It is a lovely location and the place has great potential, but does not reflect the rating. I did not expect 5 star, but a few things were amiss for a three star. We had dinner out in Sabie - very nice and of good quality at Woodsman restaurant.
Breakfast at Hotel was average and the rooms seem cold and tatty.
I also booked a couples SPA treatment and paid for all in advance. When checking in, the receptionist reminded me of our couples treatment booked for 10h00 on Monday morning. It was great service up to this point.
After breakfast we got voucher to go to SPA. There we were told, sorry one staff is off, so we cannot accommodate your booking. Didn't reception tell you! Hello, is it my problem that staff is off???????
I am a paying customer and at least expect to receive what I paid for. Am myself in the hospitality industry since 1982, but this this is unexceptable!
My birthday was spoiled!
Shall not return, do to poor management. Must say that the staff were friendly and helpfull. SPA has an attitude of no care!
- Official Description (provided by the hotel):
- Florea Riverside Lodge have 65 en-suit rooms,2 honeymoon suites,5 executive rooms, 8 self-catering chalets / equipped with guest amenities- air-conditioning-telephones Free Wi-Fi & Internet, E-Tv SABC 123, Movie, Sport and kiddies channels. Groups Weddings Conference ... more less
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- Also Known As:
- Floreat Riverside Hotel Sabie