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“Extremely poor value”

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St Giles Heathrow - A St Giles Hotel
Ranked #3 of 3 Hotels in Feltham
Newport, United Kingdom
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Extremely poor value”
Reviewed 29 May 2014

I stayed on 20th May due to an unscheduled overnight stop at Heathrow caused by a delayed flight. There were many people looking for accommodation and I ended up accepting a room here booked via the British Hotel Reservations Centre at Heathrow. I was charged £250 for a twin room single occupancy. This was extremely poor value as the room was at best average. There were no luxuries - very few toiletries and no free wifi. The breakfast was disorganised and not very varied. I will never stay here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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843 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Boston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2014

Situated perfectly for our two day stay in London. Comfortable and clean. The staff were very friendly and helpful. Food was good and the prices were reasonable. Would use again if we need to be that side of the city.

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
1 Thank shellbelle2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasilia, DF
Level 6 Contributor
232 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 26 May 2014

Room was clean, staff very friendly and helpful. It is not in central London, but it is next to a train station connected to the underground, only 10 to 15 minutes from London central underground stations, and of course you will take the underground here! Buy a onde day pass And with one single fare you can go to any station as many times as you want. The only thing that could be better in the hotel is the bed. Decoration is not fancy but who cares??? The hotel is nice and clean.

Room Tip: Cheaper than hostels if you are a couple traveling!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulaEstrada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 May 2014 via mobile

Booked through thorpe park. Requested via email a high floor room and on arrival were upgraded free of charge to a family suite on 10th floor. Room was huge! 8 miles from thorpe park.
Self service buffet breakfast which was average but nice.
Ideal location for plane spotting.
2 min walk to train station which for about £8.50 will take you into London in 20mins and for that all the underground is included.
Would definitely stay here again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ambyth86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 24 May 2014 via mobile

This hotel was booked through thorpe park which is only 8 miles away.
Hotel is clean with plenty of parking. I emailed prior to ourstay and requested a high floor room and we got upgraded to a family suite free of charge.
Breakfast is a self service buffet which was ok.
2 min walk to train station which takes you into London in 20mins and costs like £8.50 and that covers you for the underground too.
Great location for plane spotting.
No complaints. Had a pleasant stay and would definitely return.

Stayed May 2014, travelled as a couple
Helpful?
Thank Sassy v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level 6 Contributor
229 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 20 May 2014

The St Giles Classic Hotel in Feltham is a typical airport hotel with a lot of tourist groups and airline staff coming and going. After I landed at Heathrow Terminal 5, it took me less than half an hour to travel to Feltham using bus 490. The check-inn at reception was fast and efficient. The room was not to small, but a bit stuffy. There was some cooling, but not enough on a hot day in May to make the roomtemperature comfortable. So at night, duvet and topsheet were unnecessary items. The room and bathroom (bathtub and shower combined) were clean. The bed wasn't very comfortable. The matress was lumpy and the pillows were thin and didn't offer any support for neck and back. I asked for harder pillows and got them. Since I was only staying for three nights, I didn't ask for a new matress, but the one in room 703 is lumpy and clearly past its prime. It should have been replaced a long time ago. A breakfast was included in the room rate, but although the breakfast room (bar and restaurant as well) was large, with all the tour groups there was little space on some days. There wasn't enough staff available, so tables couldn't be cleared fast enough for the next guests. And if you didn't arrive early, a lot of items were no longer available, since they were not replenished. The hotel was close to Feltham Rail Station and a daily travelpass zone 1 to 6 off-peak (the cost should be added to the roomrate if you are here to visit central London) is GBP8.90. A daypass for the bus is cheaper at GBP4.40, but it will take you three buses and 90 minutes to get to central London while travelling by train will take you to London Waterloo Station in 30 minutes. Overall, the price-quality ratio of this hotel is allright. I would have rated it four out of five, if the hotel hadn't charged for using wifi. And not a nominal fee, but an outrageous GBP10 per day. Since everyone travells with a smartphone or a tablet these days, charging for using Internet is ridiculous. There were some desktops in the lobby, but even there they wanted GBP1 for every twenty minutes of usage, Even in the Third World wifi is now free in every hotel. Over the years, I have visited more than 25 hotels in the London area, but this was the first time in ten years they asked me to pay for wifi. I declined because there is a McDonald, Starbucks and JD Wetherspoons pub within walking distance all with free wifi. The hotel should change this policy.

  • Stayed May 2014, travelled solo
    • Value
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Helpful?
2 Thank Will de d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lethbridge, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

The Hotel is located in the Town of Feltham, just 20 minutes by Bus from ANY of Heathrow Terminals, BUS 285 (24/7) from Central Bus Station and BUS 490 from Terminals 4 & 5.
Feltham British Rail Staton is 5 mnutes walk from Hotel wit excellant train service to Central London.
Feltham itself has a small shopping Centre with couple of Restaurants, but Buses 117 and 235 Take you to Hounslow
a Larger Town more shops and Restaurants.
Hotel has VERY CLEAN ROOMS and an EXCELLENT STAFF. There is an IN HOUSE Italian Restuarant with a limited but varied Menu and they do have everyday an Evening Special Menu at about GBP 9.50 +/-.
I stayed at this Hotel on an average of 10 times a YEAR for the last 4 or 5 years its the ONLY HOTEL I use passing through London. A GREAT INEXPENSIVE PLACE TO STAY.

  • Stayed April 2014, travelled with family
    • Value
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    • Service
Helpful?
Thank CoolMaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St Giles Heathrow - A St Giles Hotel

Property: St Giles Heathrow - A St Giles Hotel
Address: Hounslow Road, Feltham TW14 9AD, England
Region: United Kingdom > England > Greater London > Feltham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Feltham
Price Range (Based on Average Rates): £
Hotel Class:3 star — St Giles Heathrow - A St Giles Hotel 3*
Number of rooms: 310
Official Description (provided by the hotel):
Contemporary hotel, good sized airy bedrooms, located across from Feltham railway station with easy and quick access to Twickenham, Richmond, Waterloo and Windsor. Shopping facilities within 3 minutes' walking distance as well as 14 screen cinema,large bowling complex and good selection of fast food outlets ... more   less 
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Also Known As:
St Giles Heathrow Hotel
St Giles Heathrow Feltham
St Giles Heathrow - A St Giles Hotel Feltham, Greater London

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