We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Seriously understaffed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
St Giles Heathrow - A St Giles Hotel
Ranked #3 of 3 Hotels in Feltham
Torquay
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Seriously understaffed”
Reviewed 20 June 2014

Bare with me, this one's a fine example of how not to run a hotel!

We stayed overnight on route to a day at Royal Ascot and were booked by Newmarket Holidays. I have no issues with Newmarket who run a very efficient holiday breaks business, however I do not think they should use this hotel.

Purpose built brutalist style you might associate with the Soviet era. The building though is quite adequate for a hotel specialising in high volume overnighters on their way somewhere else. But they are in the hospitality business and could make some kind of gesture by smartening up the outside e.g. weeds around the parking area, a lick of paint maybe? Inside is clean and tidy but pretty sparse.

Apparently the hotel which takes several hundred and was virtually full, including several coach parties all of which would have booked well in advance. A predictable situation is also a manageable situation. If they can take the profits from a full hotel they should employ sufficient staff to deal with them,

The first issue we encountered was not being able to get in our room, it is a lengthy saga which boiled down to the fact that there was no member of staff who could come and deal with the malfunctioned electronic lock. Three visits back to reception to join the queue there because, although there are four till positions there is only one overworked receptionist. After a long and tiring day it was an hour after arrival before they decided that no one, including themselves, could get into the room. They speculated that the battery in the lock had run out. Apparently they do not have the nous to routinely change the batteries and prefer for guests to find out the hard way!

We were transferred up another five floors. Whilst we were in that room the lighting failed. Back to reception seven stories away, they could find no one to come and look at it. Half an hour later, when we were preparing to checkout, a member of staff who happened to be passing said that the electronic key should not have been removed from its slot and he managed to restore the lighting. At no point, either in the written material or verbally do they say anywhere that the card is associated with keeping the lighting working, and it does not fail when the card is taken from the slot but sometime afterwards. We had noticed the passageway lighting had briefly cut off whilst we waited for the lift.

Finally down to the bar where one barman is struggling to serve. Thirty five minutes later we managed to get a drink.

There were several coach parties at this hotel all of which would have booked well in advance. A predictable situation is also a manageable situation. If they can take the profits from a full hotel they should employ enough staff to run it efficiently.

Avoid it until they clean up their act.


The room itself? pretty basic. Premier Inns do it better. Very stuffy and difficulties trying to open a window but did manage it with a magazine stuffed in the gap.

Room Tip: Is there one?
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

807 reviews from our community

Traveller rating
    72
    248
    274
    109
    104
See reviews for
131
223
85
175
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (171)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
gloucester
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 June 2014

Hotel clean. staff friendly and helpful, food good. A good choice for a short stay close to airport. very close to train station just approx 30 min journey at regular intervals into the city ( Waterloo ) which makes for a nice hassle free day out (if you avoid the early morning rush hour )

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JANE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Yarmouth, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 June 2014

Stayed here for one night because of location near airport and the free parking whilst away. Was nice and convenient, taxi to airport terminal 5 cost £17. It was good and convenient although the bus is just up road and cost 2.90, it was raining heavy the morning we were leaving so we got taxi instead of bus just for the convenience. The restaurant in the hotel we dined in the evening we arrived , was nice food and at a reasonable price. The room was clean and comfortable and not noisy at all. All in all I recommend this hotel.

Room Tip: We stayed on 6th floor and it was quiet and peaceful.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolineh3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 June 2014 via mobile

Booked in advance with car park for £80 EXCELLENT VALUE plenty of cheap eating places nearby very convenient for Heathrow with regular local bus

Room clean and adequate with free tea and coffee showet good comfy beds

Stayed June 2014, travelled as a couple
Helpful?
Thank Neil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitstable
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 31 May 2014

When one first goes into the hotel one gets the impression of a seedy establishment, the reception area having about a much character as an abandoned aircraft hangar. Being able to accommodate 5 or 6 coach parties as well as individual guests, and having 10 floors, if you arrive or want to leave at an unfortunate time, you can have a very long wait for one of the inadequate lifts.

My room was not quite as seedy as the reception area, but it still did not have much character, the bedside light switches were very inconveniently located. It would have been nice if the carpet would have been hoovered properly! Despite its proximity to the flight path of Heathrow, the triple glazing in my room ensured that I could not hear any aircraft noise at all.

The bed was worn out, hard and lumpy. I did not get a good night's sleep.

My evening meal was very nice and the restaurant staff most helpful.

Breakfast was an altogether different story. It took nearly 10 minutes to get into a lift. With seating for about 100 people in the restaurant, they allowed 5 coach parties, each with around 50 passengers, to eat breakfast at the same time. I waited around half an hour to get a seat in the restaurant, and it was Hobson's Choice as to who you finished up sitting next to. The choice and quality of the food was poor.

Charging extra for the WiFi was an insult.

I was glad to get out of the hotel.

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Feltham hotels

Golden, Colorado
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 May 2014

told us how to find the Harley shoppe, train ride to London town across the street, grocery store across street, but I thought it reminded me of empty shelf stores in Soviet Russia. staff was very helpful. food was ok, not great. convenient

Room Tip: ok pricing, would not recommend a long stay.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 May 2014

I stayed on 20th May due to an unscheduled overnight stop at Heathrow caused by a delayed flight. There were many people looking for accommodation and I ended up accepting a room here booked via the British Hotel Reservations Centre at Heathrow. I was charged £250 for a twin room single occupancy. This was extremely poor value as the room was at best average. There were no luxuries - very few toiletries and no free wifi. The breakfast was disorganised and not very varied. I will never stay here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Feltham
Bloomsbury
St Giles London - A St Giles Hotel
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to St Giles Heathrow - A St Giles Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about St Giles Heathrow - A St Giles Hotel

Property: St Giles Heathrow - A St Giles Hotel
Address: Hounslow Road, Feltham TW14 9AD, England
Region: United Kingdom > England > Greater London > Feltham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Feltham
Price Range (Based on Average Rates): £
Hotel Class:3 star — St Giles Heathrow - A St Giles Hotel 3*
Number of rooms: 310
Official Description (provided by the hotel):
Contemporary hotel, good sized airy bedrooms, located across from Feltham railway station with easy and quick access to Twickenham, Richmond, Waterloo and Windsor. Shopping facilities within 3 minutes' walking distance as well as 14 screen cinema,large bowling complex and good selection of fast food outlets ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotelopia, Booking.com, Hotels.com, Expedia, Travel Republic (UK), Superbreak UK, Lastminute, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., HotelsClick, Cancelon and HotelQuickly so you can book your St Giles Heathrow - A St Giles Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
St Giles Heathrow Hotel
St Giles Heathrow Feltham
St Giles Heathrow - A St Giles Hotel Feltham, Greater London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing