I was looking for a hotel situated close to Twickenham in order to entertain business clients at the rugby in November. I chose the Ambassador due to the favourable reviews and reasonable prices, which were advertised on the website as £59 for a single room and £69 for a double for the weekend I was interested in. I contacted the hotel and asked to book 6 rooms for the rugby. The man I spoke to assured me that this was fine. He proceeded to take my contact details and told me he would call me back in 10 minutes to confirm and finalise the booking. I heard no more from the man for the rest of the day, despite trying to call him several times. Eventually, I rang him from a different number, and, as suspected, he answered. I explained that we had spoken earlier but he had not got back in touch with me. The man then informed me that the rates we had agreed on (and were advertised) were infact no longer available because "it was a rugby weekend". He told me that the new rates for this particular weekend were now £119 for a single and £129 for a double, and refused to honour the agreement that we had made earlier. The prices had also been altered on the website since we hadspoken that morning. Unprfessional, immoral and definitely never staying here!
- Official Description (provided by the hotel):
- Boutique Hotel close to London Heathrow. All rooms are en-suite with coffee trays, trouser press, DVD players, CD players, flat screen TVs, free wireless internet, direct dial telephone, quality Egyptian cotton linen and full English breakfast included. Beautiful residents lounge leading through to the conservatory breakfast room and on to the large patio garden. ... more less
- Reservation Options:
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- Also Known As:
- Ambassador Heathrow Hotel Feltham, Greater London