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Frankie & Benny's New York Italian Restaurant & Bar - Feltham
Ranked #28 of 47 Restaurants in Feltham
Cuisines: Italian, American, Pizza, Diner
More restaurant details
Restaurant details
Good for: Kids, Child-friendly
Dining options: After-hours, Lunch, Dinner, Brunch, Breakfast, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: The instantly recognisable red neon sign and warm inviting interior will ease you into the Frankie & Benny's experience before you can take your coat off! In typical stateside fashion, great service at Frankie & Benny's is second to none. Nothing is too much trouble for our obliging and friendly staff. So loosen your tie, relax, settle into your booth seat and relish the wonderful feeling of a very satisfied appetite!
Hounslow, United Kingdom
Level Contributor
77 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Oh Dear”
1 of 5 bubbles Reviewed 25 July 2014 via mobile

What has happened?

Used to eat here all the time, good food and service, but our last visit we didn't even get to eat anything.

Waited over 20 minutes to get seated, with people who came in after us getting shown to their seats before us.

When we were finally shown to our seats we waited nearly another half an hour and no waiter came to take our order so we gave up and went next door to Chiquitos.

Visited July 2014
Helpful?
2 Thank TW3Bee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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192 reviews from our community

Visitor rating
    37
    47
    40
    37
    31
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
50 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“good food but indifferent service”
2 of 5 bubbles Reviewed 11 July 2014

We had a lovely breakfast breakfast here but the staff seemed to avid us. When we indicatd we wanted the bill (to the manager?) he pointed to a waitress,Made himself a cup of coffee and sat down to read a paper. Might go back as the food was good but it won't be soon

Visited July 2014
Helpful?
1 Thank calenfant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
57 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Good food, shame about the staff”
3 of 5 bubbles Reviewed 24 June 2014

The staff were keen and attentive for the first half an hour and then as the restaurant got busier, the waiting time got longer, and our server changed over to someone else. Bit disappointed he didn't know the menu as well as we did. My hubby asked for a share-sized Sundae, but was told (after the menu had been snatched away) that it wasn't available in share size - we knew it was but didn't argue. He then returned a few minutes later claiming that they must have changed the menu and not told him that the share size had been available on all Sundae desserts, which was rubbish as we've been here many times before. It's these kinds of things that just take the edge off what would have been an enjoyable experience. Food was generally of a great standard though so don't be put off, just pick an off-peak time for more attentive staff.

  • Visited June 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank ACESTAR76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Make sure you book!”
3 of 5 bubbles Reviewed 28 May 2014

As a family we have dined here quite a few times, but unless you boom you will probably have to wait. Saying that we did book & our booking was lost & we ended up going next door! The food is good, what you would expect & the service has picked up recently. I have only sent food back once & then I had to tell them that their grill was dirty, overall I would use this chain again.
Be careful parking there, if you eat there then move on to the cinema you could end up being charged for parking.
If you love Frankie & Bennys try the Staines restaurant, it is not as tired looking as feltham is.

  • Visited April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
59 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Value For Money”
4 of 5 bubbles Reviewed 18 May 2014

Nice restaurant with excellent customer service. 2 or 3 course specials are well worth the money. Can get busy pre cinema times but food turned around quickly no matter how busy.

Added bonus is onsite parking...free!

  • Visited May 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Youngflyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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