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“Amazing staff - terrible food”
Review of Eurotel Altura

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Eurotel Altura
Ranked #1 of 4 Hotels in Altura
Certificate of Excellence
Thorner, UK
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Amazing staff - terrible food”
Reviewed 23 February 2014 via mobile

The Hotel itself is very well positioned on the beach and is beautifully decorated. We had a family room which was very luxurious and spacious and easily fit us, our twins and all their belongings! The staff were lovely and VERY helpful - nothing was too much trouble and they should be credited for really being very happy in their jobs and going above and beyond.

My two complaints are:

The Indoor Pool and the Food.

Indoor Pool - as we were going in the winter we knew it would be too cold to use the outdoor pool, particularly with 5 month old babies. We had booked, therefore, a hotel with an indoor pool so that on days when the weather was not so hot we had the option still to swim and have some fun. None of the pictures of the hotel showed the pool with dim lighting or looking as though it was part of a spa centre, and yet it was. There was also nothing that said you would have to pay for the pool although some blurb did say local charges would apply but this was listed next to baby sitting, wellness centre, tennis courts etc. Never for a minute did I think we would have to pay to use the pool otherwise we would not have booked this hotel. The pool as you will now have gathered is part of the wellness centre - which is indeed very sumptious with pool, sauna, relaxation room etc and well worth the 7.50 Euros per day per person.

However, with two babies, who can spend approximately half an hour in the pool at most, paying 15 Euros for 30 minutes was a very bitter pill to swallow and meant we could only afford to use it once. I feel that the hotel could have been far more accomodating given that we weren't using any of the other facilities and indeed were only in there for 30 minutes! Also it should be far more clearly apparent that charges apply in relation to the pool - we would not have booked!

Finally, the food was abysmal. There is absolutely no excuse for a four star hotel to only serve one cooked vegetable each night and for that to be either frozen or tinned. I was horrified. There are only two meal choices each night, one meat and one fish with the fish being overcooked and disgusting. The first night the restaurant smelled like a school dining hall it was so poor. The veal was lovely but there are only so many nights you can eat the same meat in a different sauce with one frozen vegetable selection. Breakfast was great, drinks were expensive and the Al a Carte so not worth the money at all.

Also, people QUEUED to be seated at 7!!!! If you weren't in the queue then you didn't get seated until someone left. All well and good when you're free and not paying for a babysitter!!! To waste money waiting was disappointing and never have I had to wait before! They should either have enough seats or operate a reservation system!

Finally, Altura is totally closed in the winter so there are no restuarants or anywhere to go for a meal outside the hotel so be warned!

Stayed February 2014
Helpful?
1 Thank UKCemj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Torrox, Spain
Level 4 Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 February 2014

We had a very relaxing 5 day stay in the Eurotel hotel in February. Our room was exceptionally clean, very large and bright with a wonderful view of the fantastic beach which stretched for miles. The breakfast buffet was varied, kept fresh and well stocked and even included cava to start your day. The staff were all wonderful, the breakfast staff constantly clearing tables and very willing to be of help to the older clientele. Altura was quiet but understandable in February and still enough good restaurants available if you want to eat out. We would definitely return.

Room Tip: Ask for a room on 8th or 9th floor and away from the lift.
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Padi_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frejus
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 February 2014

Thank you Eurotel for the best service, lovely room and excellent food. A special thank you to all the staff who were so friendly, efficient and charming. We stayed at the Eurotel for three days last week and were delighted with the service from the moment we arrived to checkout. The location was wonderful and - on 10th floor - our room had smashing views over the sea. We were given a free upgrade to a superior room which was a nice gesture and much appreciated. The restaurant does a buffet every night but there is also a full a la carte menu which we preferred. The food was of very high quality and the service top class (whilst unobtrusive and not obsequious). The room was quiet and comfortable and spotless. It was also very good value for money. Couldn't recommend it more highly.

Room Tip: Higher floors have best views
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnglishinFrejus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 February 2014 via mobile

I've been here also last year and some of the staff recognized me, that's great. Staying in the winter requires to turn the airco heating on which provides quite some dry air. The wifi is still very poor. It works spotlessly in the lobby but not on the 9th floor and neither in the library. Mgmt should do something about it. The beds are very comfy, the cleanliness is really good and the breakfast offers plenty to enjoy. Small but cosy healthclub with minipool and steambath. Quite large gym with personal trainer. The hotel is located within 20 minutes to 8 golfcourses- ideal for a trip.

Stayed February 2014, travelled solo
Helpful?
1 Thank ThomasKahnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 January 2014

What a beautiful and very clean and attractive hotel! The location is perfect if you like to be near the beach with peace and quiet and lovely views. Nice room with large bed and adequate although rather small bathroom. Staff polite and helpful. All rooms seem to have a balcony with sea views.The spa is excellent, clean and very well run and maintained, but a little costly for daily visits. Was a little disappointed with the size of the buffet: the smallest we have seen with not enough choices and some food often cold. Also not good for non-meat eaters like us. We had chosen this hotel because of the amazing views from higher floors but were given a low floor as we were told refurbishment was happening. Unfortunately there was some air conditioning machine outside near the room so this was rather disturbing and the first two nights we couldn't sleep because of very noisy neighbours. We still had a lovely time and would recommend a stay here especially for senior citizens.

Room Tip: Ask for rooms towards top few floors for an amazing view.
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank ramblingpeace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horsham, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 January 2014

Excellent hotel, rooms big and clean, staff very friendly and helpful, lovely pool area with big and spacious garden, lots of facilities, reading/computer room, gym, health club, good bar lounge, good breakfast and free parking....and it's on a beach to rival anywhere in the world, miles of straight flat sand.
A couple of personal complaints, drinks are quite expensive and smoking is allowed in the outdoor covered dining area, that's a personal thing, I don't like someone a few feet from me smoking whilst I am eating.....
Hotel is located in a nice village with good bars and eating but you do need a car though the hotel does free shuttle to Tavira and other restaurants in the evening.
We spent two weeks October last and will be returning April.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank Daztc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alcobaca, Portugal
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 January 2014 via mobile

Well what a surprise, we did a recky of this hotel last year whilst in the area and thought what lovely clean hotel , with recently refurbished rooms, so we booked and are half way through our two week break... We booked a double basic room, ( shower only ) spotlessly clean with beautiful views of the ocean , but we decided that we needed a larger room as I am visually impaired and we needed more space, so for a small supplement per day we have been given a spacious room with bath and over head shower, with sofa and two comfy chairs, the rooms have a fridge and flat screen TV showing itv 1 and bbc 1&2 ... The restaurant is very well lit spacious and has plenty of good quality buffet food on offer, we went half board and have found the food very good, there is an a la cart on offer if you prefer . We have also found that the entertainment is extremely good, especially as it's out of season, there is always something going on for Adults.... Petanc , bingo, quizzes, countryside walks, evening music, etc. they even provide a courtesy bus a few times a week to places like Tavira, Monte Gordo , and Manta Rota. You will always find something to do. In our opinion, out of season it's a great place to come, many people come here every year and meet up with friends that do the same. It's very good for people with walking difficulties as there is a board walk down to the beach and when the tide is out the sand is firm and easy to walk on, we managed to walk into Monte Gordo along the beach. There is a well stocked supermarket within easy walking distance plus a few local bars.

Stayed January 2014
Helpful?
3 Thank JennieH288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurotel Altura

Property: Eurotel Altura
Address: Avenida 24 de Junho | Praia de Altura, Altura 8950-417, Portugal
Region: Portugal > Algarve > Faro District > Altura
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Altura
Price Range (Based on Average Rates): £
Hotel Class:4 star — Eurotel Altura 4*
Number of rooms: 135
Official Description (provided by the hotel):
Eurotel Altura is located on the lovely Altura beach, in the East Algarve. All rooms have a private balcony and boost spectacular views of the sea. Buffet breakfast is included and there is free parking in the hotel.The hotel has an outdoor pool, garden area, tennis court, mini-golf, restaurant, snack bar and bar. The recently built Wellness Center has a hydrotherapy area with Turkish bath, Caribbean Shower and relaxation area. It also has massage and treatment rooms as well as a fully equipped gymnasium.Eurotel Altura also has available a special area for the younger guests, offering a Kids Club with full entertainment programme all year round.The hotel is located only 10 minutes from 6 golf courses and Faro International Airport is only 40 minutes away. ... more   less 
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Also Known As:
Eurotel Altura Hotel Altura
Eurotel Altura Hotel Beach
Eurotel Altura Portugal - Algarve

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