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“Fabulous family holiday”

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Be Live Family Costa los Gigantes
Certificate of Excellence
Reviewed 24 May 2014

Staff great rooms very clean the whole place was out standing. Food excellent loads of choice.
First Choice staff was great and made our family special. I would recommend this Hotel to all families looking for a good time

Stayed: May 2014, travelled with family
1  Thank teleph1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Director General at Be Live Family Costa los Gigantes, responded to this reviewResponded 25 May 2014

Dear teleph1,

Thank you for your kind words regarding your recent stay at Luabay Costa Los Gigantes hotel.
We are pleased to hear you enjoyed your holidays and felt special with us.

We would also like to thank you for recommending us to your friends and family and hope to have another opportunity to have you as guests in our hotel and cater for your every need.

Yours faithfully,
The Management.

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2,211 - 2,217 of 5,515 reviews

Reviewed 22 May 2014

Stayed here in march and loved it .Had stayed for first time in Tenerife last year in a 5 star hotel and was so disappointed vowed never to return to Tenerife.Booked here as a late deal and loved it.Room was spacious and spotless with beautiful sea view cleaned to a very high standard daily although we made the mistake of not leaving the keycard available in the room in the lock to alert staff to clean room so it was later in day getting cleaned to begin with, once we noticed and utilised card it was cleaned promptly early in the day.Staff were all brilliant food delicious and wine good.My husband wasn,t keen on the slushpuppy type cocktails but staff made up very potent and delicious cocktails fresh for him.He said bloody Marys were the best he had ever had!! Entertainment was varied and we enjoyed the tribute nights.We stayed up by the quiet pool as it was too noisy where all the children were but hey that's just our choice, all in all a great holiday. Would i recommend it? Most definitely!! Well done staff.

Room Tip: we had rooms in a block which had a stunning view over the sea
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  • Stayed: March 2014, travelled as a couple
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4  Thank Johnakaphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Director General at Be Live Family Costa los Gigantes, responded to this reviewResponded 25 May 2014

Dear Johnakaphil,

We are very glad you decided to give the island of Tenerife another chance and chose Luabay Costa Los Gigantes for your trip. It is a pleasure to hear your late deal holiday turned out to be so enjoyable and pleasant. We take great pride in the fact that we helped you to enjoy your stay so much.

Your kind words regarding our food quality, hotel cleanliness and friendly staff are very much appreciated and will be shared with all the department involved. Thank you again for taking time to write a review and we are looking forward to welcoming you back!

Kind regards,
The Management.

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Reviewed 19 May 2014

Visited this hotel 2 years ago in February apart from the weather being a bit of a let down the hotel itself I could not fault at all. The rooms are very spacious and very clean but the best thing about this hotel has to be the food and the entertainment the food was the best I've ever had on a all inclusive holiday by far, there is so much choice and each night the chefs cook something different right in front of you. Would defiantly return loved it :)

Stayed: February 2014, travelled with family
2  Thank Danielle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Director General at Be Live Family Costa los Gigantes, responded to this reviewResponded 21 May 2014

Dear Danielle S,

Thank you for such a wonderful review of Luabay Costa Los Gigantes resort. It is always a pleasure to know that our guests have such a wonderful time in our hotel. It is a pity that the weather was not very good during your stay. However, we hope that next time you visit us, the sun will be shining.

We would like you to know that your comments regarding our food choice and quality are very important to us and be sure we will pass on this review to our head chef and all the kitchen staff.

We are looking forward to welcoming you back to our establishment.

Kind regards,
The Management.

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Reviewed 14 May 2014

This is our 3rd visit to this hotel, the last time was over 3 years ago. If anything it's even better.

The rooms are great, stayed in Block N overlooking the main pool and a fantastic sea view, but still near reception and the dining rooms. Was cleaned to a high standard every day, but sometime didn't get cleaned until after 4pm, which could be a problem if you wanted to go for a nap.
Food was great in the main dining room and unlike a reviewer below we loved the a la carte. We ate in the itilian and the grill twice each. We didn't try the mixican.

99% of the staff are excellent with the exception of the 'witch' on reception who was so grumpy and rude, she was more than happy to serve spanish guest ahead of everyone waiting in line. Thankfully she was by far the exception. If you treat the staff how you'd like to be treated yourself, they return it tenfold.

The new Bali beds were great 20euro for the whole day with cava and fruit kebabs services twice a day. If you don't have children with you make sure you book on a non family day, as the children coming and going can be a bit annoying. A small suggestion to the hotel - mix up the fruit on the kebabs a wee bit. We went twice and recieved melon on all 4 occations. Strawberrys, peaches, pineapple any of these would be good.

Also went to the spa a couple of times and again with was really relaxing. We also had a treatment - wasn't my best treatment. Felt it was very expensive for what you got. Informed the Spa Manager of this and was given a free entry into the spa, so at least they listened.

The animation team were also great took part in a number of activities like the shooting and archery. They also put on a couple of great shows. The evening entertainment was also good, not great but still good.

I hope to return to this hotel one day.

Room Tip: I'd pick block K,L or N as they were near everthing with great views and great sunny balcony. T...
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  • Stayed: April 2014, travelled with friends
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2  Thank JPR361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Director General at Be Live Family Costa los Gigantes, responded to this reviewResponded 16 May 2014

Dear JPR361,

Thank you for such a fantastic review of your recent stay at Luabay Costa Los Gigantes resort. We are pleased to know you chose our hotel for your vacations again this Easter and hope you will visit us many more times in the near future.

Your comments regarding our food quality and maintenance of the rooms and hotel in general are very much appreciated. We also took note of your suggestions in terms of our spa treatments and bali beds and will review them in detail. Such feedback as yours always helps us to strengthen the positives and improve minor issues to provide the best holiday experience possible to our guests.

We are looking forward to welcoming you back at Luabay!

Kind regards,
The Management.

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Reviewed 11 May 2014

Just returned from Luabay Los Gigantes the hotel and staff are first class. Family friendly and suitable for all as you can have the resort complex as busy or quiet as you wish. Food was plentiful and lots of choice for everyone. Good clean spacious accomodation we had a sea view suite which was in block f room 140 very happy as we had a teenager and he had his own room on ground floor with fridge and tv and his own shower, upstairs large spacious room plenty wardrobe space and again tv and full bathroom. Maid service everyday very friendly service. Will return and would recommend as I am a travel agent and know my clients would not be disappointed.

  • Stayed: April 2014, travelled with family
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10  Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Director General at Be Live Family Costa los Gigantes, responded to this reviewResponded 14 May 2014

Dear Julie T,

Thank you for your kind words about Luabay Costa Los Gigantes. It is an honor for us to be rated a first class hotel with a first class staff. We will share your opinion with all our departments to make them proud of our everyday work.

It is great to see that you appreciated the size of our resort. We always do our best catering for all tastes and needs and try to offer the best holiday possible.

We are very grateful that you shared your holiday experience with all Trip Advisor users and are recommending our hotel to your clients! We are looking forward to seeing you back in Luabay for your next holidays!

Yours sincerely,
The Management.

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Reviewed 10 May 2014

Just had a fantastic holiday at The Luabay Costa Los Gigantes.
Cannot fault the hotel at all.
We were in F Block, a great duplex room, with all amenities close by.
Spent most of the time around the "quiet" pool, plenty of sun loungers and parasols and a snack bar was available from 10am-6pm.
There was plenty of choice / variety of food and the quality of the food was very good.
We will be returning to this fabulous hotel and asking for F Block.

Room Tip: F Block room 220-240
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  • Stayed: April 2014, travelled as a couple
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3  Thank Milos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Director General at Be Live Family Costa los Gigantes, responded to this reviewResponded 14 May 2014

Dear Milos B,

Thank you for sharing such a wonderful review regarding your holiday experience at Luabay Costa Los Gigantes with all Trip Advisor users. It is always gratifying for us to receive such positive opinions, because it always encourages us to keep growing and improving our service.

We are very glad your holidays were so pleasant and enjoyable and we are already looking forward to seeing you back with us for your next holidays!

Kind regards,
The Management.

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Reviewed 10 May 2014

2nd visit at Easter.
Had emailed the hotel in advance requesting an area of the hotel which we got - thank you.
Some things slight improvement on last year including the food in the main restaurant. This year, everything we selected was cooked properly. Introduced a bouncy castle/candy floss/tattoo night. (Free bouncy castle) More small shops inside hotel which was good for those who didn't want to leave complex (as well as newspaper/sweet/gift shop, there's now a bag shop, tobacco shop and jewellery shop).
Animation team brilliant, especially Nelson. Evening entertainment ok - everyone tried hard. Easy to get served at bar. Daily maid service/mini bar top up - excellent. Daughter (and husband) loved the daily high ropes challenge.
Plenty of children here which was great for us - though would not recommend if you're traveling without kids.
Minor niggles - a la carte not as good - birds flying around inside, door slamming in wind, tables positioned so guests couldn't enjoy views, food very poor compared to main restaurant. We could only get a booking for once during our stay but actually glad as preferred main restaurant.
Due to bad weather, the inflatable on pool was cancelled on Saturday despite guests being in the pool.
Free spa passes only valid for first 2 days which didn't enable us to use them.
Overall, we had a fantastic holiday, even better than last year despite poorer weather, and hope to return next year.

  • Stayed: April 2014, travelled with family
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2  Thank Coweam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
administrador_luabay, Director General at Be Live Family Costa los Gigantes, responded to this reviewResponded 13 May 2014

Dear Coweam,

Thank you for such a wonderful review of you recent stay in Luabay Costa Los Gigantes. It is a pleasure for us to know that you have chosen our hotel already twice for your holidays.

It is also great to hear you appreciated the new things that we implemented such as bouncy castles and new shops. We are also grateful for your kind words regarding our animation team. We already passed on your comments to Nelson.

We also took note of small imperfections you pointed out and will look into these issues in detail.

Thank you and we are looking forward to welcoming you back in the near future!

Kind regards,
The Management.

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Additional Information about Be Live Family Costa los Gigantes

Address: Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain (Formerly Luabay Costa Los Gigantes)
Phone Number:
Region: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto de Santiago
#2 On the Beach Hotel in Puerto de Santiago
#3 Luxury Hotel in Puerto de Santiago
Price Range: £94 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Be Live Family Costa los Gigantes 4*
Number of rooms: 518
Official Description (provided by the hotel):
Be Live Family Costa Los Gigantes has been designed down to the smallest detail for familes and couples wishing to spend their holidays in an incomparable location, enjoying our excellent facilities to the full. Superbly located in Tenerife South, it enjoys spectacular views over to the island of La Gomera and the Lod Gigantes cliff. 500 Meters away from Plaua La Arena beach. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Luabay Costa Los Gigantes Hotel Puerto De Santiago
Costa Los Gigantes Hotel
Be Live Family Costa Los Gigantes Tenerife/Puerto De Santiago

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