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“Nice staff shame about the place”

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Globales Tamaimo Tropical
northern ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice staff shame about the place”
Reviewed 23 April 2012

We stayed here 6th to the 13th of March, A.I. the Hotel itself was clean and the staff where extreamly polite, the food and drink was what we paid for , so decided to eat out as it was unbearable at times. The pool area was clean and tidy but would have had to get up around 4am to get a sun bed,also the massage bed was next to the cafe bar and had to watch some folk enjoyimg this service ,so didnt bother hanging around , we went down to the Lido in Los Gigantes and that was exellent.
The rooms are dated but very clean, it was very noisey where we stayed but believe that was out of the hotels control.
You get what you pay for... nearly , like I say nice staff shame what they have done to this place, it was a ery nice place 15 years ago, will not return.sorry

Room Tip: Ask for the new block well away from the bar
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  • Stayed March 2012, travelled with family
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4 Thank pittman67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ayr
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 April 2012

I booked this last minute cause my wife looked she needed a Easter holiday after the school breakup & it took in our wedding anniversary.
When we booked we were told by our travel agent who was very attentive, in trying to find us a Holiday .After searching for what we wanted! In a quiet part! She said she found us a Hotel in Puerto de Santiago, a 5 star and for our budget The Tamaino Tropical Hotel, which she said was a 5 star Hotel, which was what we were looking for, but our flight price was going up from £317 -£391 for 7 days, she came back telling us we could not get that flight for 7 but for 5.
We told her to hold this till we came back after transferring money onto a Debit Card
Whilst we were doing this my wife managed to find the exact flights at the original price and for the original 7 days, with Ryanair and from Prestwick and at the same day & time

When we arrived we found out it was not 5 stars, and clearly not a 3 star standard, all the rooms had fridges cookers and all kitchen utensils, clearly for self catering. We were tired and just wanting to relax by the pool, which we did for the 1st 3 days, then a young Spanish crowd 12 -16, between the ages of 19-25!! clearly self catering arrived and took over the Sun beds , even to the extent to getting up at 7.30am to book those by laying towels over them and stacking them up . We met a family from New Castle, who were told exactly the same as us
Loud music was coming out from their apartments on ground floor and the 2nd window during the day and into the early evening , there was a sign clearly saying , No music , no moving of sun beds and no diving in the pool after 6.00pm all of which they did .
They were reported twice and only on the 2nd time did they stop.
Because of the inconvenience of this we moved out from the hotel to another spot 10 minutes away for during the day which was quieter, but which we had to pay for services we had already paid for in the all inclusive deal.
What we did find is that because it was Easter break weekend ! a lot of younger Spanish had booked them selves in for a really cheap break self catering , Lidel close by getting as many into each room . check before you book for local holidays.
All in all we went to relax and soak up the Sun , which we did The staff were nice and accomodating , The beds in the room were solid and some of the sun beds !!when you could get them !!! it was like lying on wooden Pallets

Room Tip: This complex has a 1 way traffic system outside, which makes it quiet , but best book a room away fr...
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  • Stayed April 2012, travelled as a couple
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11 Thank RabMossgiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Godstone, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 April 2012

We recently stayed at the Tamaimo Tropical and had a great time. The room was light and airy and very clean. We went all inclusive and you do get what you pay for. The food was buffet style and a bit canteenified but that said there was plenty of choice. Breakfast had everything from cooked breakfast to continental with cereal, pastries etc. At Lunch and dinner there were about 4-5 choices of hot food with chips or various potato dishes. There was also salads as well. I'm not really a dessert person but there looked to be plenty of choice. The drinks are given to you in small plastic glasses even the beer, which was a bit disappointing but lets face it the amount of alcohol they give you you don't need to go to the bar that often!! On the whole the staff were very friendly and helpful.

The hotel is between Los Gigantes and Playa La Arena. Both are within walking distance although it is a bit hilly so might be a bit tricky for people with limited mobility and pushchairs.

The hotel is about an hour away from the airport.

  • Stayed March 2012, travelled as a couple
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Helpful?
8 Thank Julia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 April 2012

My family and I (wife, mother and daughter) stayed at the Tamaimo Tropcial from 29 March until 12 April 2012. We booked package online via First Choice, paying £800 per person (£3,200) for a fortnights all inclusive stay.

Upon arrival to the hotel – some 50 minutes transfer from Tenerife South airport, we ventured into the light and bright reception area and checked in. Check in took about 5 minutes for the 2 rooms we had booked.

The reception desk provided us with a hotel map, which also detailed times of meals and general information to assist you with your stay.

HOTEL

The hotel itself is pretty big, made up of two complexes both in square shapes with 4 floors. Reception is based on the 2nd floor, with the restaurants, swimming pools etc being located on the 1st floor (1st floor is like Ground floor).
In the middle of both squares are the swimming pools, and scattered around the edges are the tennis courts and other amenities.

The bigger part of the hotel (section A, B, C, and D) focuses around the main pool area, which has two large pools, as well a smaller children’s splash pool.

The smaller part of the hotel (section E, F, G and H) focuses around the smaller swimming pool, which also has a child’s small pool. In this part of the hotel the restaurant, evening entertainment area and another small pool side bar are located.

Reception is installed with 6 computers and at 1 euro for 10 minutes proved popular with my daughter so she could log onto Moshi Monsters and do whatever it is you do. It also has free Wi-Fi there, and may people seemed to be working fine with their laptops, I-Pads etc in this area.

Whilst the hotel suggests five swimming pools, bear in mind that two of these are small ‘splash pools’ for the children.

The main pool area has two swimming pools – the so called ‘heated swimming pool’ has a depth of 1.5m throughout, so no good for little ones if they cannot swim.

The other pool has a limited shallow area, but then again runs most of the way with a 1.5m depth.

The other pool situated between sections E, F, G & H has a large shallow area, so may be more suitable for children, albeit it tends to be very quiet around there.

The hotel also offers a Jacuzzi at 5 euros for half an hour, and has two large washing machines and one dryer which can be used at 5 euros.

ROOM

We had the one bedded apartments which was clean and tidy and had the essentials that you require. Breakfast bar with 3 stools, as well as oven, 2 hobs, microwave, toaster and kettle. Cutlery and crockery were also provided.

Lounge area had a sofa bed, as well as one arm chair, coffee table, and a very small portable TV. We noticed that some other rooms had better sized TV’s – but with a limited choice of programmes to watch (nothing for children) – it doesn’t really matter how big the TV is. The only channel we watched was BBC News.

Bathroom has bath/shower which did have a decent spray on it and water pretty hot. Worth noting that each bathroom has its own water heater, so either get in before the ladies, or advise them not to spend too long in there, as they will use all the hot water.

Bedroom had two single beds, bed side table, set of draws and a decent sized fitted wardrobe (with coathangers) and also safe deposit box installed (cost of 25 Euro’s per week). Also had large window (with wooden shutters for added security) which allowed lots of light to get in.

Balcony was big and spacious with 4 patio chairs, table and also a large airer for your damp clothes. Our balcony had a nice view of the street and the houses/apartments opposite.
The only downside was that we were located near the refuse waste, so could here this being picked up most evenings around 1am.

RESTAURANTS

One main restaurant providing buffet style eating with breakfast 8.30 – 10.30, lunch from 1pm – 3.30pm and evening diiner from 6.30pm – 9.30pm.

Food was OK. Breakfast had cereal, as well as continental (selection of cold meats and cheeses), and of course the bacon, sausages, eggs etc all done in the unique Spanish way. Lots of breads to choose from as well, and 2 large toasters to use if you want. Coffee/tea/hot chocolate machine to use, as well as juice (apple, orange, pineapple).

Lunch/Evening meal had one soup to offer each day, choice of salad and the a selection of other foods, meat, fish, pasta. Not great food, but what you would expect from a 3 star hotel. Very limited options for children however, so if you have a fussy eater you may struggle.

Desserts were not up to high standard, no fresh fruit such as melon/pineapple or strawberries, although they did have apples, pears, oranges and banana’s. Ice cream was available, but cakes, angel delight etc were not that nice.

There is also a snack bar located around the main pool area, and this provides burgers, hot dogs and chips from 11.00am – 6.00pm, which aren’t too bad once in a while.

ENTERTAINMENT

The entertainment team consists of two reps – the lady is extremely good, and generates games throughout the day for children and adults (table tennis, crazy golf, waterpolo etc). I believe she works 6 out of 7 days, on her day off, the man tends to be more relaxed and the published daytime entertainment doesn’t seem to occur.

The evening entertainment occurs in the ‘disco’ room – where it kicks off with a kids disco (again, the lady entertainment rep is good and really works hard to get the kids involved) – some nights you get free bingo, and then around 10.00pm the main act occurs. This can vary from the good (ABBA tribute, Robbie Williams), the bad (Challenge me, Eagle show) and the ugly (Brazil night dancers) – but the entertainment is free, and so are the drinks !!!

You also get the usual parrot show, as well as the snake man so get your 20 euro’s handy if you want a photo with them.

HOTEL STAFF

A mixed bag really. Some very friendly staff who work both within the restaurant as well as the bar, and interact with you and the children, and then the down right miserable – who do not interact with you whatsoever.

The restaurant staff work very hard in clearing your plates away, and are pleasant and polite, and always greet you upon entrance.

The bar staff however tend not to be as engaging, albeit one or two of them are nice. However, you will certainly know who Daniel is after being served by him, as he never smiles, and does not talk to you whatsoever.

If you are on all inclusive, you are limited to two drinks per visit to the bar – which is a bit of a pain if you go away in a party of 4 – however the queues never seem to be that long, so perhaps the 2 drink limit rule seems to work.

SURROUNDING AREAS

Puerto De Santiago is pretty small, with limited things to do. Where the hotel is situated there are two supermarkets, and a number of small bars, restaurants, with all bars seeming to show all Premiership football matches, and drinks are pretty reasonable there.

Route 66 has a live band on most evenings, and they sounded OK, and maybe worth a visit.

Due to the located on the hotel, you will always have to navigate a hill – that being either a steep slope or the 120 steps to the main road. Therefore if you have problems walking or have a pushchair bear this in mind.

There is however a taxi rank right outside the hotel, and with it costing just 3 euros to either Los Gigantes of Playa La Arena you can get away with it.

Los Gigantes is about a 10 minute walk, and well worth visiting, as you can pick up boat trips etc. for around 15/20 euros per person. This area has lots more shops and restaurants as well as the harbour and a small beach.

Playa La Arena is a 15 minute walk away and has a beautiful black sanded beach. A large variety of shops, bars and restaurants also line the main street, so you are never short of things to do here.

OVERALL

Enjoyable stay at the Tamaimo, which provided everything you would expect from a 3 star hotel.
Slightly disappointing for children, as hotel doesn’t seem to cater for these as much as other hotels I have stayed at (food, entertainment, location etc).

Room Tip: Higher floors will have morning or afternoon sun - depending on which side of the hotel you are base...
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  • Stayed March 2012, travelled with family
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Helpful?
22 Thank Kingphil41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 April 2012

We are now looking for a holiday for this year and I was offered a deal by Thomas Cook and thought I recognise that name! Yes, because we went here last year and it's a name we've tried to erase all memory of! I've always said I'd get round to writing a review because I wish I would have read one before we went. So here I am.
Where to start!!! The location is terrible, there is nothing to do, nowhere to really go, no nice beaches surrounding the hotel which is not what you want if you like to venture out of the hotel every evening (believe me you will want to!!). So this was dissapointing in itself.
Food? Not good! Same old sloppy food over and over. We went all inclusive and the most frustrating point of this hotel is the drinks!! You are given the smallest plastic cup per drink, even for beer and cocktails. So you are at the bar over and over again, especially in the day when you need soft drinks by the pool. It is also NOT all inclusive, there are many drinks not included! I'm not going to ramble on, but I will finish by saying what ruined this holiday for us more than anything is the people (the majority, not all) who stay at this hotel, those Brits that make you ashamed you're from the same country as them. And the evening 'entertainment' (kareoke, every night) reflects this!! I read a comment saying this is Butlins abroad and I have to say, I completely agree. In a nut shell, go elsewhere!!

  • Stayed August 2011, travelled as a couple
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Helpful?
7 Thank klv1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Puerto de Santiago hotels

Manchester, UK
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 April 2012

You get what you pay for, we booked to go to the Tamaimo Tropical for a bargain 10 days away. The food was adequate, the room was kept very clean, the hotel was maintained very well, the staff looked after us, the pools were lovely - and one was heated :-)...

Only problem we had was with Thomas cook - rather than the hotel... TC told us that Los Gigantes was only a 10 minute walk from Las Americas... rather than the 40 minutes bus ride...

Room Tip: dont go on the ground floor unless you need to
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  • Stayed May 2011, travelled as a couple
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2 Thank Rachel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 April 2012

We stayed here for one week in January. It was a last minute booking so didn't check reviews as we normally would have. On arrival we were allocated a studio on the first floor overlooking the road. The room was dirty and poorly maintained. The kitchen area was filthy and greasy. It looked as if it has been removed, thrown in a skip and then reinstalled. The two ring hob was thick with grease. There was one small wardrobe, the doors of which has fallen off several times and reattached using bolts drilled through the door. We complained to the Thomas Cook rep the following day and she contacted reception straight away. It must be said that the reception staff were helpful and quick to offer another room. This was a first floor, one bedroom apartment overlooking the steps at the front of the hotel. Whilst this was slightly better, the kitchen area was still awful. The seals at the back of the worktop were all loose and missing, you could see a build up of dirt and old food under the seal. There were what looked like mites running over the work top in huge numbers. Therefore, we could not keep any food in the cupboards if we wanted to. This wasn't so much of a problem as there were only two of us so ate out everyday. Both rooms we stayed in had a tin of cockroach spray under the sink, which to me isn't a good reflection. We did have two cockroaches in the room, and when considering it was January, and we only saw one in outside in the street, I would not want to stay here at high season when it's warmer. I know cockroaches are common in the Canaries, that said we have stayed in very budged accommodation in Lanzarote where the owner has the property fumigated yearly. We stayed there in September and did not see one cockroach. Surely if a small, independently owned apartments can do this, then so should others We have visited all of the Canary Islands, and stayed in a range of accommodations and this rated as the worst for me. Would never stay there again.

Room Tip: Book somewhere else.
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  • Stayed January 2012, travelled as a couple
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Helpful?
3 Thank Alu10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Globales Tamaimo Tropical

Property: Globales Tamaimo Tropical
Address: Calle La Hondura S/N | Los Gigantes, 38683 Puerto de Santiago, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Puerto de Santiago
Price Range (Based on Average Rates): £
Hotel Class:3 star — Globales Tamaimo Tropical 3*
Number of rooms: 372
Official Description (provided by the hotel):
Hotel description The Globales Tamaimo Tropical Hotel is made up of 372 comfortable apartments and is located in Puerto Santiago in Tenerife between Los Gigantes and the lovely beach known of Playa de la Arena. At the Globales Tamaimo Tropical Hotel there is a variety of accommodation to choose from such as comfortable studio apartments, large one-bedroom apartments or two-bedroom apartments - ideal for family holidays. Within the holiday complex there are spacious and peaceful solariums with free sun-lounger service for you to relax in or you can take a refreshing dip in one of the 5 swimming pools (2 adult, 2 kids and 1 heated). For an unforgettable holiday in the sun, entertainment is available for both adults and children from 11:00am to 11:00pm when the disco bar comes to life with with professional night shows. ... more   less 
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Also Known As:
Globales Aparthotel Tamaimo Tropical Hotel Puerto De Santiago
Aparthotel Tamaimo Tropical Hotel
Tamaimo Tropical Tenerife
Aparthotel Tenerife Tropical
Tamaimo Tenerife
Globales Tamaimo Tropical Tenerife/Puerto De Santiago

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