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“Wonderful appartments with lovely staff and great facilities”
Review of Vigilia Park

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Vigilia Park
Reviewed 16 April 2014

We had a great experience here. We were lucky enough to receive a third floor sea view based appartment which gave us unhindered views to the sea and local cliffs. The room was enormous, two bedrooms, two bathrooms, living rooms, dining area and compact kitchen. I have stayed in the eastern med before now and the facilities were far more impressive here with microwave, tv, hairdryer, iron etc. The room was clean and seemed in good order although the hob was old and burnt my husband's hand when we failed to turn it off properly. There was the occassional smell of drains in the corridor but we had heavy rains when we stayed. We mentioned it late on Saturday eve to reception and within ten minutes a man was up pouring some cleaning fluid down the loos and the smell went away. We didn't eat there but used self catering for our meals. I can recommend Scooby's for a snack and Casa Pedro or Corales just down the hill for lovely good value Spanish style food. The hill is steep but easily walkable. It's a great base for getting around the island and not for being one of the crowd. We could not have been happier.

Room Tip: Sea view, third floor was great
  • Stayed: April 2014, travelled with family
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1  Thank Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIGILIA, Director General at Vigilia Park, responded to this reviewResponded 3 September 2014

Dear Ms Marie C,

Thank you for your comments and recomendations on Vigilia Park and the surrounding areas.
Hope to see you back son!
Kind regards,

Viktoria Demeter

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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235 - 241 of 623 reviews

Reviewed 9 April 2014

We wanted a week in the sun - got it. Arriving at reception we found the staff friendly and helpful. Clean, friendly ,convenient ,comfortable, self catering apartment - got it. Okay so the furniture, furnishings and colours were a bit dated but we wanted a base to have the odd meal, leave our belongings, wash/shower and sleep. The facilities and equipment were all we needed so we ate there more than expected. The pool and social areas were good and the staff there were friendly, helpful and informative. We would have no hesitation in staying there in the future.

Room Tip: ASK for what you want. We forgot to add a requirement but having re-contacted the travel company we...
  • Stayed: March 2014, travelled as a couple
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2  Thank christine b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIGILIA, Director General at Vigilia Park, responded to this reviewResponded 3 September 2014

Dear Christine b,

Thank you for your nice world on Vigila Park, special thank for the reception staff!
We are happy that you were happy with us!
Hope to see you back in the future!
Kind regards,

Viktoria Demeter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Its a 3 star and more than adequate for the price. perhaps a little dated but I have stayed here twice and found the apartment clean. a well equipped kitchen and even though facing onto the street it gave a sense of 'being in Spain'!. The small street had a certain amount of noise, but once the balcony doors were closed and the black-out curtains drawn the noise was minimal. The staff..Giancomo on reception,the hard working restaurant staff and cleaning women were most diligent and friendly. The evening entertainment is hilariously atrocious but maybe it appeals to families! Easy (although hilly) walking distance to Playa La Arena and Los Giagantes. Bus stop right outside the apartments. Great pool area on the roof and adequate pool downstairs. Would reccomend for a budget winter stay!

Room Tip: Probably best to request a sea view if you want peace and sunsets.
  • Stayed: March 2014, travelled with friends
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1  Thank Debs W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIGILIA, Director General at Vigilia Park, responded to this reviewResponded 21 August 2014

Dear Debs W,

Thank you for your comments on Vigilia Park. Special thank you in the name of Giacomo and the cleaning service!
Thank you for sharing your experience in the apartments facing to the backstreet.
Hope to see you back for the 3rd time soon!
Kind regards,

Viktoria Demeter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

I have been living in pto. santiago years ago, so i knew the area and knew vigillia park (not the apartments)
I would like to give some information about what you should know before you book. I wanted to stay in vigilia park, so I looked on the internet to get the best deal. I was a little shocked as this hotel was discribed as luxury 3* or even 3*+ apartment, all-inclusive with snacks etc. ALL NOT TRUE!! Vigillia park has 2 key's so if you want a 3*+ don't go here, they don't do snacks and have very limited drinks in there all-inclusive.. So what ever your agency tells you; it's a basic apartment, where you can leave your wallet if you go to the pool and want a drink. You can't leave it at home! If you want a holiday inside the resort where kids can go for there ice-creams and snacks without mum and dad running behind them with there wallet... don't go here...

Than the complex; it's dated, wich is no problem unless you want a designed room, and modern colors . Everything is in the apartment, microwave etc. Sometimes there is a knives that doesn't match the other knives, but seriously??? Is that a holiday 'no-go' Than the beds, well they do have 2 single and they sleep okay, but it's not the quality i have at home (must be told, they are not the best quality). Than the balcony, as I always book: oceanview rooms (you pay more for them) I have a nice view... I do belive the apartments on the back have indeed a balcony facing apartments from residents..
The pool area's both lovely, rooftop pool has incredible views. In my opinion the hotel is perfect.

For me a holiday is: having an apartment with a kitchen, so if I want to cook or just make an omlet I can. A pool with enough sunbeds/ space. A bar I can have a coffee or a beer or something. I do go out a lot, but I want facilities that i can stay in a day. The reason I give 4/5 is that the hotel could do a bit better, new beds (for example singels that you can click together as a double) changing sheets, in my opinion they could change them at least 1 extra time.
I'll go the in may again (that be the 3rd time in 12 months time) so you can say I like it a lot.

Room Tip: Book ocean view and high as posible (it's worth spending that extra)
  • Stayed: June 2013, travelled solo
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3  Thank easy664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIGILIA, Director General at Vigilia Park, responded to this reviewResponded 21 August 2014

Dear Ms. Easy664,

Thank you for your nice words and thank your for repeting for the 3rd time with us.
Regarding the all inclusive service there was a travel agency not giving the correct information on this service as we only offer all inclusive light with less choice as a "normal" all inclusive can do. As far as we know this problem is solved.
Thank you for your recomendations on the beds, we take note of it for our next renovation plans.
Hope to see you back soon for the 4th time!
Kind regards,

Viktoria Demeter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014

Stayed in timeshare apartment room no. 113. Room was clean but very small kitchen. Lounge area only had seating for 3 when the apartment was meant for up to 6. Two balconies were very small and looked out onto a busy street with residential apartments and shops directly opposite. The roof terrace had nice pools and a bar open until 5pm (happy hour 11.30 - 12.30). Ground floor pool was nice but not much area for sun bathing (bar open until later and happy hour %pm - 6pm). Entertainments were a bit basic and could be heard from the room until well after 11pm. Because of the location of the room, overlooking the busy side street, we got very little sleep with noisy revellers until 4.30am and then street cleaners starting about 5.30pm.
The area was not suitable for elderly or those with mobility issues as very hilly.

Room Tip: Ask for a sea view, especially higher floors
  • Stayed: March 2014, travelled with family
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2  Thank Derek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIGILIA, Director General at Vigilia Park, responded to this reviewResponded 21 August 2014

Dear Mr. Derek J,

Thank you for your comments.
Make sure if you´ll come back to book an apartment with partial sea wiev so you won´t have noise from the Street above our complex.
Kind regards,

Viktoria Demeter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

from moment of check in staff were very friendly and efficient. Couple of problems with apartment were fixed within minutes of reporting them! Cooking facilities were better than most self catering apartments we have been to in Spain. Will go back at end of this year.

Room Tip: Try to get a room on sea view side, quieter and obviously better view.
  • Stayed: March 2014, travelled as a couple
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2  Thank BecclesTimkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIGILIA, Director General at Vigilia Park, responded to this reviewResponded 29 April 2014

Dear Mr. BecclesTimkat,

Thank you for your nice words on Tripadvisor.
See you back this year and make sure you send us an e-mail so we can give you some nice unit.
Kind regards,

Viktoria Demeter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

cheap, basic hotel but very good value for money. Booked a studio with side view of the sea, but was upgraded for free to a duplex on the 3rd floor with a full on sea view, high enough to look straight over the properties between the hotel and the sea.
Room had a shower room AND a bathroom, amazing for the price. Staff were very friendly and helpful, room was clean, beds comfy, it is getting a little tired, everything worked fine but had no heating or air con, so pick the dates carefully - mid winter could be a bit chilly and mid summer a bit hot.. We has no problem at all. Can't vouch for the food as we went self catering, but there are some excellent restaurants down towards the Marina (get a taxi back for €3, the hill is a killer)and a first class Chinese down at the Plaza. The Hotel staff aren't too keen on recommending other restaurants as they have their own, was OK the 1 night we used it.
Have breakfast at Scoobby's in the little precinct outside the hotel entrance, the lady there is a long term expat Brit, and knows all the best places to go.
Excellent early break, would definitely return.

Room Tip: Try to get on of the 4th floor rooms under the roof terrace facing the sea - excellent view and even...
  • Stayed: February 2014, travelled as a couple
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2  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VIGILIA, Director General at Vigilia Park, responded to this reviewResponded 29 April 2014

Dear Mr. David C,

Thank you for your comments on Tripadvisor. We are happy that you ejoyed your holidays with us! Special thank you for the staff and the recomendations for the taxi sevices as it is a little bit hilly here....
Hope to see you back soon!
Kind regards,

Viktoria Demeter

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vigilia Park

Address: Avenida Quinto Centenario N. 58, 38683 Puerto de Santiago, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Speciality Lodging in Puerto de Santiago
Price Range: £38 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Vigilia Park 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Vigilia Park is situated in the heart of Puerto Santiago, with unique views to the cliffs of Los Gigantes and the island of La Gomera and La Palma. Discover this beautiful corner of the South Island of Tenerife is characterized by clean and clear atmosphere with a warm climate all year round. The environment is very quiet and it is an ideal place for couples, families with small children or pets. Lovers of diving, surfing and anyone who wants to enjoy a relaxing holiday...The resort comprises a total of 109 apartments. The internal volume, minus the terraces varies from 50 m2 to 80 m2. All are very spacious and have private terraces. The equipment of the units is complete allowing you to enjoy a stay with all the amenities you need, such as fully equipped kitchens (oven, microwave, toaster, coffee maker and kettle), ceiling fans, flat screen TV, telephone , safe, hairdryer, iron and ironing board. Cots (free of charge). ... more   less 
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Also Known As:
Viglia Park Hotel Puerto De Santiago
Vigilia Park Tenerife/Puerto De Santiago

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